Customer Service Insurance

Gina Norman

**** *** ** *********, ** *****

***************@*****.***

Education

Midstate College Peoria Il Medical Coding Specialist

Experience

July 2013 present

Insurance Verification GenPact Danville, Il

Calling insurance companies to verify eligibility and verifying that the benefit for our service is a covered

service. Lean certified with Lean ideas that have been implemented.

June 2011 July 2013

Parts Assembler, back up team leader KYB Greenwood, IN

Qualifications

Specializing in Medicare and Medicaid. Proficient at administrative support, experienced in fast paced

environment demanding strong organizational, flexible and interpersonal skills. Highly trustworthy,

ethical and discreet: committed to excellent customer service in work environments with cultural

diversity. Detail oriented and resourceful and able to multi task effectively. Assembling part components

for shocks and struts.

Experienced Highlights

Received and posted to patient accounts, resolved denials, billed second and third party insurances,

operated Medicare and Medicaid online access proficiently, set up payment plans and collections,

credentialing and managed coding specifications and policies with insurance representatives.

References

Available upon request.

Contact this candidate