Management Service
Resume:
JUHA PONKALA
Escondido, CA *****
214-***-**** ****.*******@*****.*** https://www.linkedin.com/in/jponkala IT MANAGEMENT AND LEADERSHIP
Solution Delivery - Service and Project Management - Product Lifecycle Management
(PLM) - Design Data Collaboration - Test Data Management
Provided high availability 24 x 7 product design environment for handset development for 6 sites with a team of 16 specialists in Americas region from end to end.
Led multicultural teams, services and projects in a highly complex, continuously changing business and organizational environment that operates worldwide.
Executed the U.S. region transition and change management to a new outsourced operational mode with offshore service partner and led the transition to a new IT Service Management -system (ITSM) following ITIL processes to reduce operating costs by 50%.
Managed deployment and support with onsite and virtual teams of a new CATIA ENOVIA V6-based collaborative mechanical design PLM solution in San Diego, Sunnyvale, Calabasas and Beijing campuses, which integrated data collaboration with overseas partners. System shortened the design iteration cycles and provided global visibility for design work.
Successfully deployed a new CATIA SMARTEAM V5-based 3D CAD and PLM design system over six-month period in Dallas site. When completed, the system added business value enabling real time data sharing between 17 research and development sites around the world generating savings of 200 M EUR in the first year through global data reuse and component sharing. PROFESSIONAL EXPERIENCE
Microsoft, San Diego, CA 2014-2015
Principal IT Solution Manager
Directed IT environment, solution delivery and service management for handset research and development (R&D) in U.S.
Led regional transition and change management and completed successfully Transitional Service Agreements (TSA) and services in Nokia integration to Microsoft.
Participated in data center and office network upgrade planning within 2M USD budget.
Managed in U.S. the data center consolidations and closures in Nokia integration to Microsoft integration for increased efficiency.
Managed globally Test Data Management (TDM) application development and support with an external vendor for all handset development units.
Managed R&D IT systems and services in U.S. region in three sites providing high availability product design environment for handset development.
Provided a separated Local Area Network for test and verification purposes. Nokia, San Diego, CA 2013-2014
Sr. Solution Delivery Manager
Managed solution delivery, service management and product creation environment for handset design and production in Americas –region.
Provided high availability 24 x 7 product design environment for handset development for 6 sites with a team of 16 specialists. Responsible for internal stakeholder management and continuous improvement process.
Juha Ponkala ****.*******@*****.***
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Executed the U.S. region transition and change management to a new outsourced operational mode with offshore service partner and led the transition to a new IT Service Management System to reduce operating costs.
Participated in decision making for global IT budgeting of 14 M USD.
Negotiated contracts for PLM applications.
Nokia, San Diego, CA 2012-2013
Sr. Service Manager, Americas & APAC
Responsible for Product Lifecycle Management systems for Americas and Asia-Pacific regions.
Collected business requirements, customer requirements and procedures for solution development.
Managed deployment and support with onsite and virtual teams of a new CATIA ENOVIA V6-based collaborative PLM solution for mechanical design in San Diego, Sunnyvale, Calabasas and Beijing campuses, which integrated data collaboration with overseas partners. System shortened the design iteration cycles and provided global visibility for components and design work.
Managed Test Data Management (TDM) application development based in Canada, and directed the development team transition off from Nokia as a separate company creating savings in service costs.
Participated in decision making for global PLM strategies. Nokia, Irving, TX and San Diego, CA 2006-2011
Regional Manager PLM, Americas,
Led deployment and support projects in Americas region for mechanical and hardware design PLM solutions.
Deployed a global data collaboration system in Americas region between Nokia and offshore vendors saving time and money with streamlined operations.
Implemented a new global centralized and integrated design data translation system for mechanical engineering based on ELYSIUM products.
Launched a third party helpdesk service for design systems and managed external support resources for Vancouver, Calabasas and San Diego campuses.
Completed design tool customization projects with external vendors for Dassault Systemés PLM products ensuring requirements were met.
Oversaw Zuken DS-2 –based electrical engineering PLM system deployment in U.S. region. Nokia, Irving, TX 2001-2006
Computer Aided Engineering Specialist
Oversaw Computer Aided Engineering (CAE) and PLM systems, supporting 50 mechanical designers. Administrated UNIX and Windows systems and license services.
Successfully deployed a new 3D CAD and PLM design system over six-month period. System enabled real time data sharing between 17 research and development sites around the world which generated savings through global data sharing.
Provided efficient design systems with high uptime and availability. EDUCATION
B.S. Civil Engineering, Tampere University of Applied Sciences, Tampere, Finland Change to Telecommunication Industry, Turku University of Applied Sciences, Turku, Finland PROFESSIONAL AFFILIATIONS
Finnish American Chamber of Commerce San Diego
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