Manager Customer Service

Location:

Spring, TX

Posted:

February 24, 2016

Contact this candidate

Resume:

**** * ******* ****** ** • Spring, TX *****

• 832-***-**** (home/cell)

• *********@*****.***

Juan Rivas

Warehouse Supervisor

Shipping & Receiving and Safety Control

Highly experienced warehouse supervisor with over five years of hands-on experience in effective warehouse shipping and receiving operations.Broad-based background encompasses exceptional work ethic and commitment to organizational objectives within a highly competitive work force. Proactive supervisor, team builder and tactical planner to build strong and lasting business relationships. Accurate, responsible, and exceptionally alert to compliance standards and errors. Detail-oriented; possesses strong analytical skills used in effective decision making. I am forklift certified and experienced with computers,supervision of staff, SAP SuperUser, domestic and internationalshipping utilizing UPS Worldship and Fed Ex Ship Manager software, LTL, FTL, export, and all required documentation.

Core Strengths:

Bilingual

Excel

Microsoft Word

PowerPoint

SAP Logistic Superuser

RF Systems

Multi-tasked Punctual

Computer skills Communication skills

Shipping and Receiving

Order Fulfillment

Accurate Documentation

Process Improvement

Training

Supervising

Project Management

Professional Experience:

Warehouse Manager

March 2014-Februrary 2016

Beauty Elite Group Houston TX

Directed daily warehousing activities.

Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.

Was instrumental in streamlining the shipping and receiving procedures.

Trained existing staff in basic warehouse operations.

Supervised 20 employees, scheduled shipments, resolved supply issues, and determined warehouse operation procedures.

Worked with Quickbooks inputting Inventory, Shipments and Receving..

Accurate loading of bulk and route trucks, coordinated product movement between receiving and replenishment, maintained constant contact with loading personnel.

Trained and evaluated fork lift operators, and maintained daily sanitation of the facility.

Ensuring all International and domestic shipments are processed accurately and on-time to the customer.

Ensure special project deadlines are met by observing Warehouse Management System priorities.

Coordinate resources and scheduling with other departments to ensure utilization of personnel to meet or exceed daily customer order downloads.

Promote housekeeping to ensure a safe and accident free working environment.

Manage workflow effectively, ensuring that productivity and quality standards are met or exceeded.

Manage workload activities in the absence of the Warehouse Manager.

Negotiated with our carriers and suppliers to reduce shipping and supply expenses to the company.

Revised and updated the standard operating procedure (SOP) for the shipping department in order to improve our on-time shipping averages, reduce shipping errors, and to improve service to our customers.

Shipping Supervisor

February 2009- March 2014

Farouk System Houston TX

Directed daily warehousing activities.

Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.

Was instrumental in streamlining the shipping and receiving procedures.

Conferred with department Managers to ensure coordination of warehouse activities with activities such as production, sales, and purchasing.

Trained existing staff in basic warehouse operations.

Supervised 10 employees, scheduled shipments, resolved supply issues, and determined warehouse operation procedures.

Worked with SAP implementation team to integrate from QuickBooks and preparing procedures for the companies’ new system. Also writing new procedures to improve old ones.