Customer Service Management
Resume:
Kyle Snowden
Gravette, Arkansas 72736
***********@******.***
GOAL
• To work in an environment that not only I can make a positive impact in but also to prove my worth and progress in order to help the company and the customer that it supports.
• To progress within the company and become a leader in order to show others how to have the same passion that I have to work hard and create new ideas to move forward. PROFILE
• 3+ years of combined retail experience working with customers and making/creating goals while meeting deadlines and managing individual work space.
• Specialized in meeting deadlines for projects given by superiors
• Over 5 years of working with and preparing media equipment for performance such as soundboards, computers, instruments, stage equipment.
• Freelance producer for local church doing projects such as promotional videos and slideshow presentations
EXPERIENCE
Cashier, Wal-Mart Stores Inc. Bentonville, AR 2012-2014
• Worked with customers daily to create a welcoming work environment and check out products at the registers.
• Unloaded trucks to unpack and shelve new shipments of product Customer Service Representitive, Old Navy Gap Inc. Rogers, AR 2014-2014
• Worked with customers daily to help them select, find, and purchase clothing.
• Created a welcoming and pleasant environment for both my fellow associates and customers.
• Worked on unloading trucks of shipment to stock shelves and creating displays on the sales floor.
Salesman, Journeys Inc. Rogers, AR 2014-2014
• Created a welcoming and pleasant work environment for fellow associates and customers
• Sold product to meet individual and store goals
• Was trusted to balance cash drawer and deposit money into the bank Sr Technician Tier II, Wal-Mart Stores, Inc. Bentonville, AR 2014-2015
• Answered phone calls from Wal-Mart Stores and Sam’s Club to provide support and/or first call resolution
• Was tasked to escalate and run critical issues such as down stores, down store processors, down gas stations, and down pharmacies.
• Communicates with team to provide feedback to management and give solutions to every day issues within the work place.
• Trained new techs on the floor to get them up to par with current issues and how to handle different kinds of phone calls
Pharmacy Audit Coordinator, Wal-Mart Stores, Inc. Bentonville, AR - 2015 - 2015
• Reviewed incoming initial audit letters from third party companies and prepped Wal-Mart pharmacies for audit
• Tasked to appeal any discrepancies found in audit EDUCATION
Life Way Christian School, Centerton, Arkansas - 2000-2014 North West Arkansas Community College - 2014 - Preseent SKILLS
• Ability to adapt and learn quickly to efficiently work in the environment I am placed in
• Communicates with management and team to accomplish tasks and receive or give instruction when necessary.
• Creates a fun and social work environment by talking to new people and creating relationships
• Provides new angles in feedback during meetings and other kinds of communication to give a creative and new outlook on certain topics
• Meets deadlines and works with superior to correct all mistakes before deadline is met
• Has worked in a media environment frequently and is familiar with stage equipment, instruments, soundboards, and computers and how to set them up.
• Creates video projects and writing projects in off time to sharpen and enhance skills and communicates with mentors to learn more everyday.
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