Customer Service Staff Nurse

DENISE PRIES

**** *** ***** ****** ***** ~ Barnhart, Missouri 63012 ~ 314-***-****

OBJECTIVE

A position within a healthcare environment where proven skills in effective patient management will combine with solid communication skills to optimize the delivery of patient care. QUALIFICATION SUMMARY

Healthcare professional with 37 years of progressive experience. Demonstrated strengths in the provision of excellent patient care and customer service.

WORK EXPERIENCE & SELECTED ACCOMPLISHMENTS

HEALTH CARE MANAGEMENT - Farmington, Missouri 2015 to 2016 Quality Assessment RN

Audit medical records for compliance with regulatory standards

Educate staff regarding regulatory guidelines, initiatives to meet and improve compliance

Monitor resident care, promote improvement

Psychotropic use: developed in-service program to educate staff; tracking of use and dose reduction; and, wrote individualized care plan for each resident on psychotropic medications

Participated in pre survey preparation and post survey corrective action plans CROSSROADS HOSPICE - St. Louis, Missouri 2014 to 2015 Assistant Clinical Director

Management of clinical field staff (case managers / hospice home health aides, off-shift staff)

Ensure regulatory guideline compliance met in delivery of care

QAPI (clinical record compliance, open chart audits, admission / post admission audits, performance improvement project initiation, record keeping and quality improvement goal setting)

QAPI Committee Chair

IDG team leader

Administrator on Call

DME

Medical supplies- inventory management and procurement PATHWAYS COMMUNITY HOSPICE - St. Louis, Missouri 2008 to 2013 Case Management

Case management of 12 to 17 patients.

ST. LUKES HOSPITAL - St. Louis, Missouri 2007 to 2008 Staff Nurse- Outpatient Interventional Radiology

Staff nurse responsible for the care of patients: pre procedure, intra-procedure and post procedure:

Conscious sedation.

Patient monitoring and patient education.

Scrub nurse.

BARNES JEWISH HOSPITAL-St. Louis, Missouri 2002 to 2007 Staff Nurse- Interventional Radiology

Staff nurse responsible for the care of patients: pre procedure, intra-procedure and post procedure in Interventional Radiology:

Conscious sedation.

Patient monitoring and patient education.

DENISE PRIES PAGE 2

ST. ANTHONY’S MEDICAL CENTER – St. Louis, Missouri 1989 to 2001 Director Medical Services (2000-2001)

Responsible for the direction and operation of 116 acute care beds including a 52 bed Medicine division, 52 bed Telemetry division and a 12 bed Medical step down unit which comprised 41% of the in patient census. Development, implementation and analysis of labor and operational budgets:

Initiated workflow patterns through clarification of staff roles and responsibilities to optimize use of human resources and improve the delivery of care to patients.

Developed a telemetry competency program to expand staff knowledge and improve skills related to the care of the monitored patient.

Developed and implemented compliance program to evaluate compliance to regulatory standards.

Promoted a team approach to patient care to enhance customer service and create a positive working environment for staff.

Developed staffing patterns to meet patient needs and utilize human resources in a cost effective and efficient manner.

Initiated and participated in quality improvement projects to enhance quality of patient care.

Promoted growth of 3 new Managers through education and guidance in their roles. Nurse Manager (1997-2000)

Managed a 52 bed medical division with a staff of 95. Responsible for the delivery of patient care, budget, staff development and customer service.

Successfully integrated two 26-bed divisions to create a 52-bed division, which optimized cost effective use of staff.

Developed staffing patterns to enhance patient care.

Initiated and organized educational opportunities to promote staff growth.

Implemented a new system for documenting medication administration as a quality improvement initiative.

Developed a strong and cohesive team.

Shift Director (1995-1997)

Administrative responsibilities for the supervision of the night shift staff. Primary duties included excellent use of communication skills to problem solve, maximizing staffing resources, acting as a resource for staff and promoting customer service:

Improved interdepartmental cooperation and communication.

Knowledgeable and effective resource for staff.

Effective use of resources to achieve quality care.

Utilization of time management skills.

Demonstrated use of efficient and effective staffing methods. Staff Nurse-Medical Intensive Care (1989-1995)

Performed direct patient care in an intensive care unit to critically ill patients:

Excellent patient care.

Utilization of invasive monitoring and ventilators in the delivery of patient care.

Team player.

Performed charge nurse duties.

Autonomy in decision making regarding patient care. PORTER MEMORIAL HOSPITAL – Denver, Colorado 1984 to 1989 Staff Nurse

Functioned in a primary care setting in variety of areas within the hospital:

Intravenous therapist.

Chemotherapy certified.

Telemetry certified.

Float staff nurse including ICU, telemetry, oncology, and medical- surgical. DENISE PRIES PAGE 3

SALEM COMMUNITY HOSPITAL – Salem, Missouri 1983 to 1984 Charge nurse

Worked the evening shift in a 50-bed community hospital that offered medical, surgical and ICU services:

Staff assignments and supervision.

Direct patient care to ICU patients.

Resource person.

PULASKI COUNTY HOSPITAL – Waynesville, Missouri 1981 to 1983 Charge nurse

Worked the evening shift of a 50-bed facility that offered medical, surgical, obstetric and emergency care. Duties included staff supervision, problem solving, directing patient care. STAFF BUILDERS – St. Louis, Missouri 1979 to 1981

Staff nurse

Shift work at various hospitals in the St. Louis area which were experiencing staffing shortages. CARDINAL GLENNON MEMORIAL HOSPITAL – St. Louis, Missouri 1978 to 1979 Staff nurse

Worked in a pediatric setting on a plastic surgery and burn unit division. EDUCATION

Associate Degree in Nursing – Meramec Community College – St. Louis, Missouri Continuing education seminars and workshops in leadership, management, finances, quality improvement, customer service and clinical nursing skills.

Contact this candidate