Training Project

Personal information :

Name : Ahmed Mohamed Abd El-Shafy.

Marital status : Single.

Date of birth : 15/ 09 / 1990.

Military Status : Finished.

Nationality : Egyptian.

Basic information :

Address : 9St.Maadi,Cairo, Egypt .

E-Mail Address : **********@*****.***,

************@*******.*** .

Mobile No : +2-010********.

Language :

Language : Arabic - Mother tongue,

English - Excellent in speaking and writing,

French - Moderate in Speaking and writing.

Education :

B.S.C in Computer Science from Faculty of Computers and Informations.

Zagazig University

Graduation Year : 2013

Grade : Good

Profile :

I am seeking for a good challenging career with advanced potential where my knowledge as training and related experience can be utilized within various environments; I would like to have an opportunity to contribute effectively for the Growth of the organization. Computer & information technology skills :

Very Good In Dealing with Office and Internet.

Window XP Professional.

Attended in UNESCO Nation, Cairo, Egypt.

Certificate of International Computer Driving License (ICDL) 22/12/2009.

Network Plus.

CCNA Routing and Switching.

CCNP Routing and Switching.

Java SE, Matlab.

JSP, Swing, SWT, JDBC.

Web design, HTML, CSS.

SQL, MySQL, Oracle XE 10g.

Technical Tools :

Cisco packet tracer.

VMware.

Eclipse IDE / Net Beans IDE (Java IDE).

Microsoft Windows (Server 2008 & 2012, Xp, Vista, 7,8,10) & Microsoft Office2013 (Word, Excel, PowerPoint, Access).

Fedora (.RPM) and Ubuntu (.DEB) (GNU/Linux ).

Photoshop, Dreamweaver, fireworks.

Conferences & Events Attended:

G-Egypt 2010 The first Google® technology day event in Egypt.

CairoCodeCamp 2010 in German University in Cairo.

Colleges of computers and information event in various universities 2012 in Asuit. Experience :

Telecom Egypt July 2012 – Aug 2012

- I've been practicing with a group of my colleagues and it was this training as a definition of the knowledge of networks and look at the process of cables and method of work of the various bodies within Telecom Egypt.

- Responsibilities:-

1. Scheduling, conducting and implementing English language training courses. 2. Taking the necessary measures and formalities that enable Telecom-Egypt personnel to join the in-country national and foreign training centers and institutes 3. Supervising and controlling the implementation of the training programs supplied by foreign companies.

4. Scheduling, conducting and implementing various training programs for not Telecom-Egypt trainees (outsider).

5. Preparing training reports, statistics and data, in addition to setting up the monthly, quarterly and annual achievement reports of the allocated training plan. 6. Providing the necessary equipment, instruments, tool and materials required for implementing the desired effective training.

Higher Institute of computer and Tourism July 2013 – Jan 2014

- I attended at the Higher Institute for Tourism and Hotels, my lectures were in networks and maintenance,

- Responsibilities:-

1. Teaching students the best possible way for the discharge of the labor market and cover the rapidly changing requirements, which helps graduates to pass the teaching period perfectly to pass laboratory tests,

2. Sudden exams for students that help lecturer at the level of students' knowledge on an ongoing basis.

IMI (Outsource of Mobinil ) Mar 2015 – Jan 2016

- Responsibilities:-

1. Answer customers and help to solve him problem. 2. Providing advice, information and assistance to callers. 3. Attempting to resolve all enquires on first contact with the caller. 4. Dealing with a customer’s queries, requests, orders or complaints. 5. Research required information for callers using available resources. 6. Essentially receiving up to 50 incoming calls from customers daily. 7. Involved in processing orders, forms and applications. 8. Accurately recording details of calls and issues on logging software. 9. Having a professional and courteous manner at all times. 10. Identifying and escalating priority issues or customer complaints. 11. Taking ownership on all calls and queries answered. 12. Arranging appointments for engineers to attend premises & make repairs.

Information Institute of the Egyptian Armed Forces

- I worked at the Institute during the period of a month to recruit me in January 2014 and ended the service in March 2015.

- I lecture students at the Institute courses in computer-based courses and leadership in the areas of programming and networks.

Skills :

Communication Skills:

Dedicated, hardworking individual with the communications skills to work at all levels of the project.

Outstanding motivator and builder of team work. Works well in both team and individual assignments.

Excellent ability to communicate with customers, taking necessary steps to ensure customer satisfaction.

Leadership Skills:

Outstanding leadership abilities; able to coordinate and direct all phases of project- based efforts while managing, motivating, and leading project teams.

Effective project management skills, overseeing implementations and completing project milestones according to timelines.

Exceptional abilities in project design and management with the organizational and supervisory skills to assure success. Delegates and monitors work to meet and beat deadlines.

Technical and Research Skills:

Successful in meeting technical challenges and finding solutions to meet the needs of the customer.

Gathered and evaluated detailed information about third party network management tools.

Demonstrated capacity to implement innovative programs that strengthen the organizations.

Successful in meeting technical challenges and finding solutions to meet the needs of the customer.

Gathered and evaluated detailed information about third party network management tools.

Demonstrated capacity to implement innovative programs that strengthen the organizations.

Good command of English both written and spoken.

Ability to learn quickly and efficiently.

Team Player.

Hard worker.

Ability to work under pressure.

Installing any type of OS specially.

Declaration:

I hereby declare that the above particulars furnished by me are true and correct to the best of my knowledge and belief.

Planning to :

Finishing my Master Computer Science (MCS)

(I Want To Be A Part Of Your Team & I Will Be The Best)

Contact this candidate