Management Sales

SCOTT BRAGG

*** ****** **** ** 901-***-****

Collierville TN 38017 ************@*****.***

PROFILE

Experienced sales professional with over 15 years of proven success in analyzing client’s current processes and making recommendations to increase efficiencies and lower cost. I have extensive experience with cloud technologies, electronic content management, variable data, scanning automation and desktop applications. Dependable, outgoing and innovative Business Solutions Analyst that has extensive cumulative experience in Business Analysis and Software Implementation. Proactive leader excels in communicating with and resolving problems, and troubleshooting both hardware and software, using natural abilities in analyzing concerns and developing appropriate solutions within reasonable time frames. Dedicated professional functions well either as a team leader or a team player; demonstrates keen abilities in work prioritization, conflict resolution, process development, technical training, and interpersonal relations. Energetic candidate is seeking a challenging role in Business Analysis enabling professional growth, ideally with a leader in the industry. Collaborative candidate owns a positive outlook in life and excels in brainstorming for innovations with colleagues and communicator make the candidate easy to work with and manages well with little supervision. STRENGTHS

Analytical Technical Learning Presentation Skills

Team Player Results Oriented Time Management

Business Communication Resourceful Strategic Thinking CORE COMPETENCIES

Process Redesign & Best Practices Business Process Analyst Help Desk Systems Analysis & Design Strong Analytical Skills Excel Decision Support Systems Analysis and Design Customer Management Visio Systems Development Life Cycle Team Leadership Microsoft Windows Business Objects Reporting (Requirements, Problem Analysis & Resolution IIS Design, Build, Test, Implement) Change Management Power Point INDIVIDUAL ACCOMPLISHMENTS

Memphis based Service Company

A large service firm in Memphis TN had multiple printers which were causing huge cost from printer cartridges and numerous help desk calls for printer problems and print driver installations. I analyzed their network by teaming up with the IT staff, end users, vendors and management. The end users needed desktop printers for confidential prints and convenience. We implemented a proof of concept that allowed prints to be released at any multifunction device by the employees using their existing security badges at the device ensuring confidentiality and since the prints can be released at any device the end users had greater convenience. All non-essential desktop and network laser printers were removed which reduced IT help desk calls for printer issues by 75% and expensive printer cartridges were reduced by 95% for a total first year savings of $300,000 with greater end user productivity and a high level of positive feedback and user adaption. Change management classes, documentation, and communications were designed to prepare employees before and after the full implementation that outlined savings, functionality, and advantages of the new business process.

Memphis based Gas Supplier

A large gas supplier in Memphis TN had multiple incoming invoices that were stored in numerous file cabinets and storage boxes. The paper filing system caused delays in retrieving invoices for customers, employees, and auditors. After analyzing the invoices we demonstrated software that could automatically extract the necessary data from the invoices and send them into a document management system that automatically named, indexed and created customer folders with no user intervention. Now filing cabinets have been removed allowing for business expansion and all authorized employees and auditors can access needed files. Many hours of manually filing documents has been eliminated and replaced by a fast and efficient automated batch scanning process which greatly lowered labor cost and increased the employee’s productivity.

EXPERIENCE

Business Solutions Analyst June 1999-Present

Konica Minolta Business Solutions, Memphis, TN

Analyze existing customer processes in order to make recommendations to improve efficiencies while lowering costs

Demonstrate solutions to a 20 team sales staff and a 700 customer base

Software sales, implementation and support

Served as liaison between Business users and IT developers in customizing and configuring workflow to allow the integration of server applications and test layout.

Created, implemented and maintained business requirements for various projects and systems, assuring requirements met standards

Developed requirements documentation and diagrammatic models to coordinate the capture of process models and functional testing

Adept at preparing business requirement documents, functional requirement documents, defining project plans and delivering project status reports

Developed screen mockups using MS Visio

Superior communication and client-interfacing skills, written, verbal and presentational

Demonstrated problem solving and analytical reasoning abilities

Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) and shared with vendor / in-house development team

Provided post production support and training for new functionalities deployed

Webex, Live Meeting, AT&T Connect

Digital Network Engineer 1991-June 1999

Konica Minolta Business Solutions, Memphis, TN

Assisted 4 systems engineers with 20 installations per month of upgrades of networked devices

Was responsible for the training, management and evaluation of 20 technicians

Provided outstanding support to all customers in west Tennessee, east Arkansas, and north Mississippi

Professional responsibilities include but not limited to project /change management, development and documentation of technical standards, coaching, mentoring, guiding and providing oversight to network administrators; participate in network planning and engineering; develop presentations; deliver and speak to all levels of corporate management on networking topics; and provide network performance reports for proactive and reactive network management

Primary activities included technical assessment of a candidate's qualification to perform the duties of various LAN/WAN positions including escalation support, administration, engineering, analysis and project management

Integrate high volume printers, servers and scanners into existing computer networks (Windows 7- 8, Windows Server 2003, 2008, 2012, Macintosh, SQL, and UNIX) EDUCATION

New Horizons Computer Learning Center, Memphis, TN

Microsoft Certified Professional

Certified on NT Server, NT Workstation, and Networking Essentials

A+ Certification - Certified on hardware and software exams Southwest Tennessee Community College, Memphis, TN

Associates Degree, Electronic Technologies

HONORS

1996 Regional Technician of the Year, Konica Minolta Business Solutions Dean’s List, Southwest Tennessee Community College

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