Manager Customer Service
Resume:
Kabita Rimal
***********@*****.***
To obtain a professional level of HR/HRIS Analyst position that will maximize my project management, HRIS and strategic management talents to achieve the Human Resources initiatives.
Highlights of Qualifications/ Core Competencies
Proficient with human resources system, Oracle, ADP,ADP Reporting, eTime, Ultipro, and IBM Cognos BI
Familiarity with fundamental HRIS concepts, practices and procedures
Ability to work with confidential data
Ability to conduct analysis within Excel and create usable report formats
Ability to prioritize and remain focuses on the essence of an issue
Able to work well without supervision
Excellent customer support
Skilled at learning new concepts quickly while working under pressure
Research analysis and design
Excellent oral and written communication skills
Professional Experience
HR Analyst Jan 2016 - Present
Concerto Healthcare – Irvine, CA
Analyzing human resource initiatives and outcomes to ensure HR function accountability for results
Performing research, analyzing and presenting data as assigned
Develop standard report templates, dashboards, scorecards and metrics
Working knowledge of IBM Cognos business intelligence tool
Supports day-to-day HR operations through data analysis and reporting
Monitor and audit internal / external systems to ensure data integrity, including data accuracy, timely data entry, and auditing system integrations
Develop and distribute internal reporting and metrics of plans, including monitoring of the self-funded claims experience, FSA forfeitures, and benefit plan expenditures to identify trends and make recommendations to minimize risks
Maintaining and analyzing system functionality
Preparing ad hoc reports for local business partners
Provides timely, and professional responsiveness to all the employees and stakeholders
HRIS Admin Sept 2013 – Aug 2015
Rexel Holdings USA Corp – Dallas,TX
Work as a system admin for Virtual Edge, ADP EV5, SuccessFactors, eTime, Manager Self Service and other internal applications
Create reports using ADP Reporting, Virtual Edge Reporting, Microsoft Excel
Responsible for maintaining HR database
Provide HR Analytics and Metrics, Dashboard Reports and Adhoc reports on a regular basis
Ensured scheduled reports are accurate and distributed according to established timeframes
Developed and conducted regular data integrity audits
Experience working in Talent Acquisition using Virtual Edge and ADP Recruitment Management
Created HR related Portal content, forms, reports to ensure timely updates.
Prepared and created statistical summaries, reports from HRIS involving payroll information
Maintained employee files in line with govt. regulations and managed HRIS database
Conduct various reports including turnover rates, staffing and diversity, absenteeism and other compliance (EEO, AAP, Vets, and Promotion etc.)reports as needed
Assisted HR Manager in special projects, system enhancements, and project implementations
Involved in User Accepted Testing as an end user in various projects
Communicates effectively with customer associates and Management and is flexible to needs and trends of the business
Develop and maintain new hire and on-boarding Access database and produce monthly reports to the Manager
Responsible for handling report of consultants on various billing
Process verify and enter employee information into HRIS, ADP systems
Able to write and understand basic SQL queries, HTML codes
Create and maintain employee personnel and benefits files
Maintain Worker’s Compensation Files
Ensure quality assurance of data feed interfaces
Successfully managed and coordinated reduction in force and recalls
To act as a back-up for the HR operations Manager/Director whenever required
Work with Finance on new cost center and Department ID setup to maintain reporting integrity
Experience working with team and Co-ordinating team efforts when needed. Maintained a close and strong working relationship with teammates and the management
Work with payroll and benefits manager when additional assistance is needed
Exceptional Organizational, Communication, Interpersonal and Documentation skills with results-oriented attitude
HRIS Admin/Project Coordinator
Rexel Holdings USA Corp – Dallas, TX Jan 2013 – Aug 2013
Develop, review and update the HR policies and documentations
Responsible for updating and maintaining ADP issue log and provided updates daily
Tracked and escalate any quality related issues to the immediate manager
Worked as a UAT tester for various special projects
Prepared power point presentations, agenda, supported materials and status reports for meetings, conferences and other engagements
Developed and maintained employee/ contractor records information
Scheduled meetings and interviews as requested by the HR Director
Assisted with the preparation of the performance review process
Conducted audits of payroll, benefits and other HR programs and recommends corrective action
Assists with processing of terminations
Performs customer service functions by answering employee requests and questions
Process all vender payments, invoice process in timely manner
Support non-HR departments with sensitive data requests to support business operations
International Student Counselor
Dallas Baptist University DALLAS, TX Feb 2008 – May 2010
Created and managed students file, supervised all international students status including director and two asst. directors. Suggested different ways to increase the International students, team was able to increase the international students number during the year 2008, 2009.
Committed and comforted with diverse group of students.
Responsible for responding the needs of International students enrolling in the University.
Established a professional relationships with International Student Recruiters
Liaison between student and University, helping to arrange student admission to the school.
Decided the acceptance of student application, while evaluating their transcripts and certificates
Counsel the students regarding immigration and US visa status, advises in an educational issues
Prepared and gave presentations to host families of International students
Conducted research related to immigration and admission policies to present
Advised Directors on general admission issues and assisted with marketing efforts
Assisted as an in charge of Asian Students during the community events and tours on campus as well as off campus
Research/ School Internship Jan 2009 – May 2010
AT&T Company & CITI Bank, USA
Successful research based on the Ansoff Model forecasted the triumph and threats for the company in Strategic Management.
Researched the competitor’s economic, environmental factors and product life cycles to determine the risk and opportunities for the company.
Worked on the GAP Analysis to identify the Future Environmental Turbulence for the both companies from now to 5 years in the future
Suggested pros and cons of their strategies and how to implement new strategies to correct on the factors which has negative GAP
TECHNICAL SKILLS:
HRIS Application
Ultipro, ADP, Virtual Edge, Time and Attendance, TalentWise, Success Factors, iCIMS, CornerStone
BI Tools
IBM Cognos
Business Skills
MS Office Suites, MS Project, MS Visio, SmartDraw, Dashboard
Business Modelling Tools
MS Office, MS Visio, MS Access, MS SharePoint, Serena Business Manager (SBM)
Databases
MS Access, SQL Server
Projects
2014
Dashboard Analytics
Enhances Manager and Employee Portal
Personal Purchase Days Project
Portal Enhancement Project
2013
ADP Virtual Edge guide for managers
ADP Log Management
Education
BBS in Business Studies (2007)
Tribhuvan University, Kathmandu Nepal
MBA in Finance (2010)
Dallas Baptist University
MS in Human Relations and Business (Current)
Amberton University
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