IT Quality Analyst

***********@*****.*** 630-***-****

**** ******* *****, ******* *******, IL 60192

Susan McNamara-Olandese

CAREER SUMMARY

An information systems specialist with over 20 years of experience designing, developing, testing and implementing innovative business solutions. Proven track record in quality assurance and business analysis specializing in problem detection and resolution. Successful team member with a strong history of delivering effective business solutions.

PROFESSIONAL EXPERIENCE

Walgreens Co. Corporate Office - Deerfield, IL 2006- 2015

Quality Assurance Analyst - Corporate Financial Systems 2013 to 10/2015

Participated in EBS and BI assembly, SIT and UAT testing.

Wrote and reviewed test cases based on business requirements.

Executed SIT, UAT and regression test cases and records results in ALM.

Attended triage meetings to offer expertise on business processes.

Traced and corrected issues and clarified business requirements.

Worked with both the technical and functional team to resolve defects.

Reviewed test strategy and test plans to ensure test cases reflect functional, usability and security requirements.

Performed Gap analysis to identify the deficiencies in the system by comparing the actual results with the desired system objectives.

Coordinated cross functional groups to test, evaluate and validate new functions and applications.

Monitored and reported on test plan timelines.

Reported QA project status to management.

Responsible for establishing regression test suite for Oracle EBS and BI.

Executed regression test cases for EBS and BI system enhancements.

Assisted in scheduling on and off shore resources for on-going system enhancement and hot fixes.

Reviewed test results and presents results to functional teams.

Business Analyst – Corporate Financial Systems 2008 to 2013

As SME, collaborated with accounts payable, general ledger and legacy functional teams to define business requirements for system enhancements and production fixes.

Documented requirements and transformed them into functional and technical requirement specifications.

Interacted with various business groups to perform Gap analysis.

Identified the deficiencies in the financial systems by comparing actual results with the system objectives desired.

Wrote and reviewed test strategy and plans to ensure test cases reflected functional, performance, usability and security requirements.

Worked with off-shore programming staff to clarify business requirements.

Performed code reviews and reviewed unit test documentation.

Performed SIT and assisted with UAT. Performed system code migrations.

Programmer/Analyst - Corporate Financial Systems 2006 to 2009

Worked with functional community to develop program specifications, project scheduling and testing procedures.

Wrote multiple conversion programs using Microfocus Cobol. Identified, documented, and coded AP/GL interface programs using Lawson CASE Tools.

Provided 24 hour support of the Lawson System and corporate legacy systems.

Ceridian Payroll Services Chicago, IL

Business Analyst/Payroll Analyst 2005-2006

Supported the WEB Payroll system software as well as interface to Mainframe system

Provided support for all incoming payroll data files from various clients

Supported policy and provide “how to “ information to client base

Wrote ADHOC Crystal reports to client specifications

Wrote SQL queries to maintain and modified client data

Collaborated with user community to establish system needs

Used SPF and QVIEW to trace client data through Mainframe system.

Post Press Productions Elk Grove, Illinois Business Analyst/IT Analyst 2002 -2004

Loyola Medical Center Maywood, Illinois Lawson Systems Analyst 2000 – 2002

Pechiney Services America Chicago, Illinois Programmer/Analyst 1998 – 2000

Ameritech Hoffman Estates, Illinois Applications Programmer Analyst 1998

American National Can Chicago, Illinois Programmer/Analyst 1989 - 1998

SKILLS/ SOFTWARE

Application Packages

R12 Oracle General Ledger/Oracle BI 11g /Hyperion Financial Manager/Oracle Hyperion Financial Data Quality Management /Lawson General Ledger and Accounts Payable 8.1.0.4/ERP Lawson Human Resource Payroll 8.0/Peoplesoft Human Resource and Payroll, MSA HR/Payroll, INSCI HR/Payroll

Supporting Software HP Application Lifecycle Management 11.0, SharePoint 2013, GL Wand, Excel4apps, SmartView, Lawson 4GL Case Tools, UNIX, SQL, FTP, DESIGN STUDIO, MVS, JCL, TSO/ISPF, CICS, VSAM

EDUCATION/CERTIFICATION

DePaul University Chicago, IL

Bachelor of Science in Human Resource Management

Computer Career Program (CCP) accelerated post graduate program concentrating on Structured Programming and Systems Analysis.

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