Manager Customer Service

MICHAEL SCHROEDER

**** *********, ***** ***, ***** 75693 • Cell: 903-***-**** • actogo@r.postjobfree.com

Professional Summary:

Dependable individual bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Skills : Class A CDL with endorsements : Commissioned and licensed by TDPS : Forklift Certified

• Exceptional interpersonal communication • Staff training/development

• Efficient multi-tasker • Customer service-oriented

• Effective leader • Deadline-oriented

• Conflict resolution • Organized

Work History

**Part time: Commissioned Security Officer / Private Investigator 09-17-2014 to current Seekers Investigation Gladewater TX

**Part Time: Commissioned Security Officer / Private Investigator 09-17-2014 to current Elite Protection Tyler TX

Full Time: Amega Industries: Shipping & Receiving Manager 03-2012 to Current 29 FRJ Longview TX 75602

As Shipping/Receiving Manager I issue Purchase Orders and ensure the smooth and efficient operations of the shipping and receiving department. I am responsible for coordinating the activities of employees engaged in material handling, shipping, storage and transportation. Day-to-day responsibilities of shipping/receiving manager include: Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments. Determining work procedures, preparing work schedules and expediting work flow. Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules. Arranging transportation that optimizes service and cost. Inspection of incoming material and notifying appropriate staff of potential quality issues. Inspection of loading operations to ensure compliance with specifications. Directing movement of shipments to appropriate work areas. Ensuring shipping area is organized and clean at all times and meets all compliance factors. Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures. Investigation of and solving customer problems and issues. Compiling and maintaining applicable metrics as required. Managing within the operational budget, Training, developing and performance-monitoring activities.

FED EX FREIGHT: City driver/ sales associate 10/2000 to 03/2012 2818 E Marshall Ave Ste. 1, Longview, TX 75601

As a driver for FedEx Freight I was responsible for loading, unloading and handling in a safe and timely manner so that freight was delivered to exceed our customer’s expectations. I was responsible for face to face meetings with the customer to ensure their needs were met. Handling any problems they may have in shipping or paper work. I was the dock mentor and any new hire had to be trained by me in order to operate any of our equipment. I was also responsible for trying to generate new business when out on route if there was any opportunity that might arise.

Education: 1990 White Oak High School - White Oak TX

Kilgore College Longview Center GED 1990 – Longview TX