Quality Assurance Management

Ron Hoang Vo

Bartlett, IL • Phone: 773-***-**** • *******@*****.***

SOFTWARE QUALITY ASSURANCE PROFESSIONAL

Highly Experienced IT Professional with 17+ years in Information Technology

Results-focused Leader successfully leading an on-site/off-shore team of 20 employees, managing 30+ software applications

QA Test Lead with 8+ years of QA System Integration Test experience, full system development lifecycle using Agile and Waterfall Methodologies

Excellent Communicator demonstrating ability to effectively communicate with management and cross-functional teams to ensure project milestones are met

SKILLS SUMMARY

Management: Defect Management, Off-Shore Management, Test Strategy, Functional Requirement Analysis, Data Modeling, Capacity Planning, Budget Planning

Testing: System Test, Integration Test, User Acceptance Test, Functional, Negative, Regression, White Box, Black Box, Web User Interface Test, Production Support, Automation

Technical: Citrix Client, Lotus Notes, HP ALM, HP Quality Center, Rally, Rational Robot, SoapUI, TOAD, Test Director, UNIX

Methodology: Agile, Waterfall

PROFESSIONAL EXPERIENCE

Amdocs, Hoffman Estates, IL

Internal Consultant/Senior Subject Matter Expert April 2013- September 2015

Managed the timely delivery of all test plan designs and execution of system integration test cases in various testing environments

Analyzed data models to formulate detailed test strategies and test cases based from user stories

Created, executed test cases and managed defects from creation to closure for Emerging Business Market and Digital Commerce Management projects

Worked collaboratively using AGILE methodology to effectively communicate with product owners, program manager, SCRUM masters, developers and test teams on a daily basis

Provided relevant test data and support to business teams for User Acceptance Test

Quality Assurance Lead February 2008 – April 2013

Selected for an International assignment to perform defect management duties between Amdocs/Vodafone/Experian for Decouple Credit Check project in Maastricht, Netherlands

Led the System Integration QA team in developing test plans, test strategies and test cases for large complex change initiatives by analyzing design, business and technical requirements documents

Managed day-to-day activities of 20 on-site/off-shore testers to maintain over 30 applications within the Long Distance billing suite

Calculated and managed estimated hours and resources were within budget for projects

Ensured accurate defect tracking, escalation and reporting by identifying and assisting in resolution of defects in timely manner

Communicated daily project plans and status to all levels from individual contributor to upper management team

Analyzed and provided recommendations for automated testing of systems within the Primary Interchange Carrier to improve efficiency by 30%

Provide Release Manager certification of system integration test code prior to production install

AT&T, Hoffman Estates, IL

Senior Analyst/Senior Technical Team Lead October 2003 – February 2008

Quality Assurance Lead for 20 system integration testers for modules in Telegence ensemble

Identified and allocated resources to appropriate work assignments for the system integration team that consists of 40 employees and contractors

Provided technical leadership and mentoring team members including offshore testers

Developed detailed test plans and test cases to meet business requirements

Loaded and documented test case results into Test Director for accurate daily status reporting to upper management

Executed system level testing of Telegence Long Distance Billing System and LDSTARS Provisioning System

Communicated test status with developers and project managers to ensure project milestones are met

Facilitated gap analysis meetings with development to ensure all requirements were met

Documented defect issues into Quality Center and validated defect fixes

Attended daily change control meetings, initiated follow-up actions and established due dates

Performed manual regression testing to ensure new code is compatible with existing code

Certified 100% of Release Items by deadline with commitment to accuracy

SBC, Hoffman Estates, IL

Senior Analyst August 2000 – October 2003

Prepared and executed system integration testing for eGateway-EAGI Web, a tool used to provision DSL orders

Executed system testing using EAGI Web and UNIX

Documented defects using Rational ClearQuest

Performed regression test utilizing Mercury’s automation tool, Rational Robot

Trained newly hired team members

Ameritech, Hoffman Estates, IL

Analyst June 1999 – August 2000

Reviewed requirements from definition and design documents to obtain comprehensive understanding of project’s scope.

Executed System Acceptance Test utilizing Kenan’s product ARBOR and UNIX

Executed multiple on-going projects (Remedy to ADSL, ADSL Line Sharing and Self Install) while maintaining system’s integrity

TransUnion, Chicago, IL

Information Systems Analyst January 1998 – June 1999

Supported 800+ end-users on PEGA, an auditing and tracking product

Responsible for maintaining Pegasystem database security by adding and updating operators and assigning workflow-processing security level on a Windows 95 platform

Researched, analyzed, designed, implemented, tested, debugged, and documented Year 2000 compliance testing data utilizing Microsoft Project 98, Word 97, Visual Basic 5.0, and Visio Professional

EDUCATION

Bachelor of Science

Northern Illinois University, DeKalb, IL

Major: Operations Management & Information Systems

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