Customer Service Manager
Resume:
JENNIFER BELK
*** ******** **. **********, ** ***09 *************@*****.*** 864-***-****
OBJECTIVE
Organized Quality analyst, with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations. Looking for full time permanent employment with opportunities for advancement.
SKILLS & ABILITIES
• Service-oriented
• call center experience
• RCA trained
• Computer knowledge
• Microsoft word, excel, and office
EXPERIENCE
QUALITY ANALYST CONCENTRIX
12/14-CURRENT I SCREEN INCOMING AND OUTGOING CALLS TO ENSURE QUALITY, CUSTOMER SERVICE, AND ADHERENCE TO THE POLICIES AND PROCEDURES OF THE ORGANIZATION. PROVIDE FEEDBACK TO ASSIST IN THE CREATION OF PERFORMANCE IMPROVEMENT GOALS AND THE DEVELOPMENT OF TRAINING PROGRAMS.
CUSTOMER SERVICE REPERSENATIVE SHIPPERS SUPPLY INC
1/13-11/14 ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES. OPENS CUSTOMER ACCOUNTS BY RECORDING ACCOUNT INFORMATION. MAINTAINS CUSTOMER RECORDS BY UPDATING ACCOUNT INFORMATION.RESOLVES PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION.
CALL CENTER REPERSENATIVE T-MOBILE
2/10-12/12 ANSWER INCOMING CALLS FROM CUSTOMERS TO TAKE ORDERS, ANSWER INQUIRIES AND QUESTIONS, HANDLE COMPLAINTS, TROUBLESHOOT PROBLEMS AND PROVIDE INFORMATION.
EDUCATION
TRICOUNTY TECHNICAL COLLEGE, PENDLETON SC
BUISSINES ADMINISTRATION
COMMUNICATION
Confident, articulate, and professional speaking abilities
Empathic listener and persuasive speaker
factual Speaking in public, to groups, or via electronic media
Excellent presentation and negotiation skills
PERSONAL
I volunteer at animal care in Greenville South Carolina, and the harvest of hope food bank monthly
REFERENCES
KRISTA STILLWAGON, OPERATIONS MANAGER
CONCENTRIX
PAM TOLIVER, OFFICE MANAGER
SHIPPERS SUPPLY INC
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