Sales Manager

MARKO R. VUCENIC

*** ****** ***** ****: 561-***-****

Home: 717-***-****

Lititz, PA 17543 E-mail: ********@***.***

Dealership Operations – Automotive Industry

Dynamic, competitive automotive management professional with over 15 years of experience in retail automotive fixed operations. Imaginative and innovative individual with proven management, sales, marketing and new business developmet skills. Broad based experience in domestic, import and high-line enviroments. A history of significant profit, volume and customer satisfaction achievements which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation.

Strategic Planning Team –Building Customer Satisfaction

Profitibility Improvement Advertising and Marketing Budgeting / Finance

PROFESSIONAL EXPERIENCE

2013-Present

Vinart Honda, Hyundai and Acura., Allentown, PA

Direct Fixed/Body Shop operations

Grown Body shop sales from 4,700,000.00 ton in excess of $7,600,000.00. Have impltemented and maintained bodyshop thruput, by introducing the “blueprinting” or “triage” mentatlity and process’ within the collision faclitity. Creating a respective technician to stall ration of 1: to 1.18, thus creating cycly time thruout the facility. Have achieved and maintained gross labor sales of and in excess of 60% and 45% paint and material respectively. Have

Also introduced and maintained accountabilities and a team atmosphere to achieve and maintain 98% CSI standards thruout the facility. Other responsibilities, include but are not limited too the introduction of an in-house reconditiong facility as well as the overseeing of an internal service team. By creating all of these areas under the collision roof, we can obtain 48 hour turn time from trade in to lot, going tru all 3 departments and obtain maximum profitability as well.

2006 – 2013

CollisionMax – Warminster, PA

General Manager

General Manager for MSO corporation, responsible for every aspect of the collision location. Have increased gross salessince inception of 2,800,000 to 3,000,000 per year. Have also increased net operating profit from 28% first year inception to to current of 42%. Have developed and implement standard operating procedure for every aspect of our business. Have developed and maintained Insurance relations to current Tier 1 ranking with Allstate Insurance DRP program, and an over 750 dashboard ranking with State Farm Insurance DRP. And have averaged a 97% CSI ranking with CSI Complete.

2004-2006

FAULKNER AUTOMOTIVE GROUP., Lancaster, Pennsylvania

Director of Collison Repair Operations, Multi-Location

Recruited to help organization establish firm policies and procedures throughout fixed operations, improve net operating profits and support strategic initiatives. Focus involved managing staff of 25, opening satellite facilities throughout franchises. Areas of emphasis included customer satisfaction, market share and profitability. Established annual forecasting and budgeting models, improved vendor relationships. Increased sales from $3,000,000 annualy to in excess of $3,900,000 annually while maintaining 65% gross profit on Labor sales and in excess of of 45% in our paint and materials. Opened a high-line specific facility specializing in aluminum repairs geared towards our BMW franchise. Management style involved building rapport, measuring performance and providing positive feedback through a variety of forums including quarterly summits involving President and CEO, general managers, appropriate and key support personnel.

2001-2004

Palm Beach Lincoln Mercury., West Palm Beach, Florida

Director of Body Shop Operations

Operated a successful 25,000 square foot facility. Developed business from $90,000 per month gross to in excess of $356,000 per month gross. Hired and trained staff; negotiated with vendors and acted as laison with suppliers; coordinated advertising and promotions; set budgets; implemented customer relations programs.

• Achieved profitiability every month from my inception

• Established a philosophy of hiring the right person for the right job and provided a positive working environment including competitive compensation and incentives to retain the highest quality individuals.

1999-2001

Arrigo Dodge Chrysler Jeep., West Palm Beach, Florida

Director of Body Shop Operations

Directly responsible for overall profitability, sales and service for dealership collision repair facility. Defined and implemented long and short term objectives; oversaw and controlled all daily operations, policy implementation, and strategic direction. Created an environment of mutual trust and respect and demanded the highest ethical standards from staff.

• Increased Collision facility performance to produce gross sales in excess of 2 million dollars. Maintained a gross profit percentage of 47% on paint and materials; lowered our overall expenses by $45,000.

• Successfully hired, motivated and retained quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction. Created and implemented a comprehensive employee satisfaction program and benefit package.

• Established working relations with all insurance companies and added to our list of direct repair programs.

1988-1999

Surplex International Ltd ., Fort Lauderdale, Florida

Vice President

Directly responsible for locating avenues to insurr hard to place risks. Acted as an intermediary for customers that required help in insuring items that were out of the norm; i.e. vessels, appendages, a true hard to place risk. Created and maintained working relations with affiliate such as Loyds of London, Sentry Insurance. Oversaw and directed all accounting details wich included but was not limited too accounts payable / receivable, maintained all guidelines to follow taxes for city, state and federal municipalities.

• Created and designed all advertising and marketing campaigns; knowledgeable in all media venues with emphasis in print and electronic marketing.

• Developed and maintained relations with various Insurance companies.

• Created and implemented accounting procedures, which followed city, state and federal municipalities rules and regulations.

EDUCATION AND RELATED CIRRICULUM

BROWARD COUNTY COMMUNITY COLLEGE, Davie, Florida

Associate Degree in Accounting – 1986

• Completed Masters Body Shop Management courses

• BMW trained for aluminum repairs

• I – Car Platinum

• Trained in both Reynolds and Reynolds and ADP dealership systems

• Vale National trained in estimatics

• State of Pennsylvania Licensed in automobile damage appraisal.

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