Customer Service Professional Experience

BRANDON GRAY

*** ****** **** ***** #**** Lithonia, Georgia, 30297, United States 404-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

STATE FARM, DUNWOODY, GEORGIA, UNITED STATES

Customer Service Rep/Claims Adjuster, June 2013-July 2015

Assist with auto claims for policy holders and non policy holders.

Place calls to attorneys, body shops and others involved auto loss.

Ensure the best customer service all around.

ALORICA/RYLA TELESERVICES, KENNESAW, GEORGIA, UNITED STATES

Customer Service Rep, November 2010- April 2013

Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

AIRCRAFT SERVICE INTERNATIONAL GROUP, ATLANTA, GEORGIA, UNITED STATES

Fueler/Customer Service, March 2007 - June 2010

Fueled aircrafts: MD-88's, CRJ, DC95's, and 737's.

Dispatching and answering calls.

DELTA AIRLINES, ATLANTA, GEORGIA, UNITED STATES

Baggage Transferee/Customer Service, October 2005 - July 2006

Transferred passenger luggage to their next destination.

Reassured those customers were satisfied with their flight.

Greeted customers daily.

EDUCATION

SOUTH ATLANTA HIGH, ATLANTA, GEORGIA, UNITED STATES

Diploma, May 2003

ADDITIONAL SKILLS

Type 35 Wpm

SME-Subject Matter Expert

Employee of the Month

Leadership Skills

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