Customer Service Representative
Resume:
Constance Michella Young
Houston, TX 77004
actoc8@r.postjobfree.com
OBJECTIVE
Experienced customer service representative with more than five years of experience in the customer service industry seeking to obtain a full time position in the customer service field. SKILLS PROFILE
● Experienced in multi line phone systems
● Experienced in all office equipment including fax machine and copiers
● Skilled in assisting customers in product or service choices
● Skilled in resolution of complaints and problems according to company policy/guidelines WORK EXPERIENCE
Lutheran Social Services November 2015 February 2016
● Maintained accurate, detailed reports and records
● Maintained confidentiality of records relating to clients treatment and identity
● Reviewed client information to evaluate their physical or mental conditions
● Maintained safe environment for the clients as well as supporting staff. APAC Customer Service Representative April 2014 May 2015
● Explained products or services and prices to customers and answered any questions
● Obtained customer information such as name, address, and payment method
● Entered customer orders into the computer
● Resolved customer conflicts and complaints quickly and effectively ensuring customer satisfaction Café Express Cashier March 2013 March 2014
● Provided excellent customer service, with efficiency and speed
● Informed customers of daily specials and ensured a positive customer experience
● Requested and recorded customer orders
● Accepted payment from customers, processing both cash and credit card transactions
● Assisted in training new crew members
ACS Customer Care Representative June 2011 March 2013
● Explained products or services and prices to customers and answered any questions
● Resolved customer conflicts and complaints quickly and effectively ensuring customer satisfaction
● Obtained customer information such as name, address, and payment method Unity Children’s Home Direct Care Staff October 2010 June 2011
● Maintained accurate, detailed reports and records
● Maintained confidentiality of records relating to clients treatment
● Reviewed client information to evaluate their physical or mental condition DoubleTree Hotel Room Attendant October 2009 August 2010
● Changed Bed Linens and made beds
● Cleaned and sanitized bathrooms, vacuum and dust guest rooms
● Restocked guest room with personal hygiene items such as towels, wash clothes and soap Education
Westbury High School, Houston TX High School Diploma 2000 References Available upon request
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