Training Microsoft

Luis Rodriguez

**** *** ******, ********, ** ****9

Cellular 1 + 787-***-****

********@*****.***

PROFESSIONL EXPERTISE

An IT Administrator capable of adapting to changing environments and able to convey information to people clearly and simply. With core competencies in Citrix Desktop virtualization, Citrix provisioning services, network storage and Microsoft security patching.

SOFTWARE

Windows 7, Windows 8, Windows 2008 R2, Windows 2012 R2, Microsoft Exchange 2003, Citrix XenApp 6.5 and 7.6, Citrix XEN Server 6.5, Citrix XEN Center, Microsoft SQL 2012, Microsoft Office 2013, Shavlik Protect 9.2, VMware 5.5 and 6.0, VMware Center, VMware Center, VMware Workstation, VMware Converter, VMware RV-Tools, and Microsoft WSUS.

HARDWARE

IBM Blade Center H21/H22, HP and Dell servers, Wyse and HP thin terminals, network storage, Cisco switches, Web Proxies and network print servers.

NETWORKING EXPERIENCE

Oriental Bank - San Juan, PR

Citrix Administrator & System Infrastructure Communications Specialist

May 2007 – October 2015

Supported 3 data centers and 1,500 users including, Active Directory GPOs, TCP/IP, DHCP, DFS, SMTP, SNMP, QFARM, DNS and Ethernet infrastructure.

Installed and configure VMware, and ZEN Server hypervisors.

Created and managed users within a Citrix environment including, Citrix printing policies and troubleshooting Wyse and HP thin clients.

Installed, configured and targeted Windows 7 and Windows 8 workstations using Microsoft WSUS including, machine groups, GPO, schedules and deployed security patches based on Microsoft patching Tuesday and successfully maintained a 90% success rate of the workstations on the domain.

Installed, configured and targeted Windows 2003, Windows 2008 and Windows 2012 servers using VMware Shavlik Protect 9 including, machine groups, schedules and deployed security patches based on Microsoft patching Tuesday and successfully maintained a 90% success rate of the servers on the domain.

Implemented new applications and content in Citrix XenApp 6.5 and upgraded existing applications when needed.

Provided Tier 2 level support for internal and external users, in regards to connectivity to VPN and trained users on accessing Citrix XenApp 6.5 hosted applications.

Proficient knowledge of Citrix Machine Creation services and Citrix Provisioning services, including, managing Citrix Delivery Controllers, Citrix Director, Citrix Store Front, Citrix Studio, Citrix Receiver and Citrix Licensing servers.

Shadow end users using Citrix Director and resolved day to day issues, and followed up by documenting changes to internal knowledge base.

Proficient knowledge of Workers Groups, Load Evaluators, Zones and QFARM syntax’s.

Executed reports using, RV-Tools for VMware hosts, including Virtual Machines, CPU, Memory, and performed daily tasks to improve network storage.

Provided support to Black Hat consultants and solved all domain vulnerabilities.

Managed all VMware snapshots and updated all VMware tools.

Relocated virtual machines to other EXSI host using v-motion to free up data store.

Converted physical machines to virtual machine using VMware Converter.

Purchased and managed all SSL certificates from Symantec, Go Daddy and internal Microsoft Certificate Authority Server on IIS.

Configured Fast Ethernet ports and VLANS on Cisco switches, and security devices.

Participated in weekly Citrix team meetings in regards to IT-related projects.

Quickly responded and resolved network related issues in a timely manner and reported network outage to providers.

Flexible Packaging Group - Bayamon, PR

Senior Network Administrator & Citrix Administrator

October 1998 - May 2007

Designed and supported 5 warehouses and supported 500 users including, Active Directory GPOs, Windows PDC/BDC, TCP/IP, SMTP, WINS, DNS and dropped all Ethernet infrastructure wiring.

Coordinated with providers in the installation of T1 circuits, Cisco routers and switches.

Purchase and handled all registrations of domain name, website and MX records.

Negotiated with computer vendors and purchased Servers, PC’s, laptops and printers.

Installed and supported Windows 95/98/2000/XP, Wyse terminals, and Microsoft Office.

Installed and supported Microsoft Exchange Server including, Information Store, and IIS, OWA, mail boxes, personal folders, public folders and SMTP virtual directories.

Performed and supervised backups with Arc Serve 2000 and Exchange Open File Agents.

Configured and managed CELESTIX ISA Firewall Server including, VPN, protocol rules, packet filtering, publishing, contents rules, destination sets and filtered HTTP.

Trained technicians on troubleshooting Microsoft Outlook, Citrix, and VPN connectivity.

Managed and configured Symantec Anti-SPAM including, updates DNSBL filtering.

Monitored network performance and quickly responded and resolved network related issues in a timely manner and reported network outage to providers.

Installed and configured video surveillance cameras including, DVR, Indoor/outdoor night vision cameras, multi-camera power supply and monitored via Internet/Intranet.

Designed and trained security guards on security proxy pens, including tags with global identification numbers along patrol routes. Recorded tags with each associated time stamps an uploaded data via adapters to server for verification. Archived and emailed to managers for review of attendance, locations patrolled and emergency incidents.

Repaired workstations, updated hardware for HP ProLiant servers and network printers.

CERTIFICATION AND TRAINNING DETAILS

American Business Institute, Brooklyn, NY

Word Processing Specialist

Completed training, May 1988

Long Island University, Brooklyn, NY

Novel Netware

Completed training, June 1998

Productivity Point, San Juan, PR

Microsoft Windows 2000 Server

Completed training, July 2001

DRC Corporation, San Juan, PR

Microsoft Exchange Server 2003

Completed training, October 2001

New Horizon, San Juan, PR

Microsoft Windows XP

Completed training, December 2002

Microsoft Windows 2000 Server

Microsoft Certified ID: ***

Certified since, November 2003

Global Learning Center, San Juan, PR

Microsoft Windows XP

Competed training, October 2006

Global Learning Center, San Juan, PR

Microsoft Windows Server 2003

Competed training, January 2007

Global Learning Center, San Juan, PR

Microsoft Windows 2003 Server

Competed training, March 2007

Microsoft Windows XP

Microsoft Certified ID: ***

Certified since, March 2007

Global Learning Center, San Juan, PR

Internet Security Acceleration Server 2004

Completed training, May 2007

Oriental Bank, San Juan, PR

FDIC Anti-Money Laundering Seminar

Completed training, August 2007

Microsoft Virtual Academy, San Juan, PR Introduction to Microsoft Hyper-V

Completed training, December 2009

VMware Education Services, San Juan, PR

Managing VMware Sphere 5.1

Completed training, September 2013

Oriental Bank, San Juan, PR

FDIC Regulatory Compliance Seminar

Completed training, June 2014

Certified Citrix Administrator 6.5

Citrix Systems ID: ***

Certified since, May 2015

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