Manager Management

LAWRENCE BASILE

SUMMARY

Highly-accomplished, solutions-driven dynamic leader and network optimization specialist with unique combination of project management, business process improvement, network integration and client engagement skills and expertise.

More than 35years of demonstrated achievements directing development of cost-effective network solutions that expand technical capabilities, increase operational efficiency and contribute to business/revenue growth.

Outstanding relationship-building and team leadership/motivational attributes.

Delivered over 463MM in Optimization savings via Network Redesign, contract reviews, Early Pay discounts, capacity analysis and other process improvements.

Core Competencies:

Project Management; Network Engineering; Strategic Planning; Systems Implementation; Change Management; Transformation; Risk Mitigation; Operations Improvement; Integrations; Business Requirements Gathering; Solutions Design/ Implementation; Business Systems/Process Analysis; Quality Assurance; Team Building; Documentation; Reporting; Analytical Problem Solving; Cost Controls; Communications; Client Service/Satisfaction; Stakeholder/Leadership Alignment; Vendor Management.

Citigroup New York, NY/390 Greenwich St., New York, NY. Global Product Manager Branch Infrastructure and End User Computing 8/2013 – present

Accountable for the products CTI provides at all stages of the lifecycle including development, launch, build, maintain and operate and ensuring Branch Products are delivered with the right technology, the right service model and the right economics...

Insured that infrastructure products and services are aligned and delivered to meet business needs.

Ensure standards are set and met throughout the regions. I have driven the Global Standardization of Branch Products to insure cost and operational efficiencies.

Provided business leadership to products and serve as the technical point of contact for all new Branch Products.

I have driven several cost reduction efforts within the Branch Environment via contract renegotiation and new technology rollouts.

Provided Project Management over site and direction for critical Branch Projects.

Developed Branch Roadmap/programs and partner with CATE & Integration team on the product upgrades and rollouts.

Seek continuous improvement in the product service level targets and offerings, including gathering of client’s feedback and setting of appropriate service levels.

Developed Branch Technology Personas for all 47k Branch End Users Globally.

Developed the roadmap for Customer and Employee Wi Fi . Act as key over site in the Global rollout. Coordinated with CATE, Procurement and legal compliance to insure that are issues are being properly addressed.

Citigroup New York, NY Senior Vice President, CTI NA Network Services / Global Network Optimization Lead 7/2007-7/2013

Originated and Led Critical Voice and Data Optimization efforts over my tenure as Optimization lead reduced p/l by 463MM during a seven year period.

Managed Circuit Provisioning team responsible for ordering and bill payment as well as selecting and maintaining Tango Global Inventory system.

Drove process change within financial systems in order to achieve Early Pay discounts that were built into large telecom contracts that were not realized in the past.

Managed large scale site reviews witch reconciled site physical inventory with actual billing.

Created and maintained Provisioning Data and Voice Procedures to maintain uniformity amongst the Circuit provisioning teams improving overall quality and communications with internal and external customers.

Responsible to manage Voice and Data telecom budget and insure that actual budget was reduced according to plan.

Acted as Senior Project Manager for complex global programs and continuously ensured their alignment to transformation goals

Citigroup New York, NY Vice President, Manager WAN Integration 10/2004 – 7/2007

Managed staff of telecom engineers responsible for test and turn up of Voice and Data telecom services globally.

Worked with CATE Engineers on the redesign of Tier I and 2 Datacenter connectivity.

Project Management on critical Telecom connectivity to new sites.

Monitored vendor and internal resource cost allocation.

Conducted Vendor reviews for Service and delivery efficiency.

Citibank, New York, NY Vice President, Manager Network Engineering 8/2001- 9/2004

Managed a team of 45 Network Engineers and project managers comprised of consultants.

Instituted a Project Tracking system that improved on time task delivery to 95%.

Managed a team of Project Managers that were responsible for equipment ordering and delivery as well overall management of the project.

Met with business to insure scale and scope for projects were properly dimensioned.

Responsible for Management of outsource budget and timely delivery of critical projects.

Senior Management reviews and establishment of resource and budget requirements

Citibank, New York, NY Vice President, Relationship/ Service Manager 9/ 1995- 8/2001

Insured that all projects globally were delivered on or ahead of schedule.

Responsible for all operational metrics, insure delivery of service levels expected by the business.

Met with business to insure scale and scope for projects were properly dimensioned.

Responsible for Management of outsource budget and timely delivery of critical projects.

Senior Management reviews and establishment of resource and budget requirements

Verizon Wireless, Director of Network Services, Orangeburg, NY. 9/1990-9/1995

Responsible for all Internal Telecom, software and hardware.

Designed and built Internal Network and new Datacenter connectivity in Orange burgh Data Center.

Responsible for all Mainframe telecom including VTAM/NCP Mainframe environment.

Responsible for all End User Computing technologies including all groupware applications.

Senior Management reviews and establishment of resource and budget requirements

Procurement and configuration of all Desktop End User Hardware and applications.

Member of CIO Council at Verizon Wireless

Ethics Officer

Responsible for Distributed Server environment and all associated connectivity.

Managed a staff of 85 people across many delivery platforms.

VP Network Engineer, Chemical Bank 8/84 – 9/90

95Wall Street

Planned and implemented large scale business / technology relocations.

Managed global technology rollouts such as letter of credit scanning technology.

Established Networking environment by designing system configuration; directing system installation; design and enforce system standards.

Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

Reporting network operational status by gathering, prioritizing information; managing projects.

Network Manager, Saks Fifth Avenue 8/79-8/84

Responsible for all VTAM /NCP Front End configurations.

Operational support for the Internal and Remote store environment

Ran a 24/7 Network Support environment

Responsible for all network infrastructures for new store openings.

Responsible for Communications budget

Implemented Nationwide IBM Retail Point of Sale System.

Contact this candidate