Customer Service Manager
Resume:
Jonelle Long
Wheeling, IL ****0
312-***-**** ~ *********@****.***
Objective:
Customer Service Representative
Highlights of Qualifications
Strong Customer services skills.
Organized; Strong Follow Up.
Flexible and willing to learn new things.
Professional in appearance with a strong work ethic.
Excellent customer service.
Clerical skills include: typing, data entry, and phone skills
Strong knowledge of automobile and functions
Relevant Customer Service Skills and Experience
Provided prompt, courteous service, often selling 50k – 100k worth of service and tires in a month’s time.
Assisted customers with the information that identify their service/products that suited their needs.
Built a loyal customer base by using consultative sales approach.
Maintained a high level of customer satisfaction through outstanding customer service skills
Administrative Responsibilities
Organizing and filing work orders from previous day business.
Doing customer thank you cards and callbacks.
Data entering end of day Sales – reconciling money draw and taking deposits to the bank.
Opening and closing store for business
Routinely operate office equipment including computers, fax machine, copy machine, and adding machine.
Weekly Employee work schedule creation.
Parts inventory, ordering, and reconciliation.
Work History
October, 2015 - January, 2016 Assistant Service Manager
Grossinger Autoplex
September, 2011 - August, 2015 Assistant Quick Lane Manager
Golf Mill Ford
April, 2010 - May, 2011 Assistant Manager
Jiffy Lube
May, 2007 – November, 2008 Tire Sales Manager
Tires Plus
June, 2006 – March 2007 Sales Manager
Superior Goodyear
April, 2003 – June, 2006 Sales Manager
Goodyear – Allied
October, 2002 – March, 2003 Assistant Service Manager
Jerry’s Toyota
March, 2001 – November, 2002 Customer Service Advisor
Sears Automotive
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