REEM NATOUR
*** ********* ** *** *** Cell Phone 708-***-****
West Palm Beach, FL 33407 Email: acto7i@r.postjobfree.com
Looking, to set roots, and obtain a position where I can maximize my organizational, administrative and customer service skills
Summary of Skills:
Able to quickly learn new functions, processes, methodologies, and new software
Extensive experience in debt collections, skip tracking, auto titles, sales, heavy scheduling, reconciling, and property management On Q, PMS
Excellent customer service, and interpersonal skills
Proficient in MS Word, Excel, Power Point, outlook, Quick books along with office equipment i.e.: Fax, copier, scanners, multi-phone lines, two way radios
Extensive experience with large amounts of cash handling, wire transfers, credit cards, billing, and reconciling
Exceptional customer service skills. Strong work ethic, self-motivated and very organized. Strong desire to help people and solve challenging problems. Able to work under pressure
Multi-lingual Arabic, some Spanish
Professional Experience:
Administrative Assistant/Customer Service
All American Property & Insurance Inc.
Oak Lawn & Orland Park, IL 9/2008 -12/ 2015
Serviced the greater Chicago Suburbs and Miami, FL. Business owner’s go to person. Served as property management support for twelve commercial apartment buildings. Exceeded all data entry deadlines to AP-AR entries. Planned and executed all administrative aspects of company headquarters, managed 12 managers. In addition, responsible for training new store/location employees for retail locations. Reduced annual employee training costs by more than 80% by revising and implementing new company procedures. Promoted in 2012 to administrative assistant /HR with just under 200 employees
Area District/ Branch Manager
Community Loans of America
Villa Park, IL 10/ 2000 – 09/2008
Oversaw operations at eight retail branch locations. Conducted audits and various other aspects of risk automobile loans. Developed new approach to sales growth and collections, resulted in sales increase of 120% and a collections rate of fewer than 3%. Promoted in 2004 for my innovative approach and management skills to sales and collection Retail Tile Loan Company
Gaming Supervisor
Showboat Hotel & Casino
East Chicago, IN 12/1996- 08/2000
Over seeing approximately 80 dealers along with 36 table games through out the shift, Customer service, sales point tracking upsell hotel packages
Education and Training:
Moraine Valley Community College, Palos Hills, IL Associate of Science, and Business Administration
Ivy Tech East Chicago, IN Certificate in gaming and hospitality