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Guest Services

West Palm Beach, FL
February 25, 2016

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*** ********* ** *** *** Cell Phone 708-***-****

West Palm Beach, FL 33407 Email:

Looking, to set roots, and obtain a position where I can maximize my organizational, administrative and customer service skills

Summary of Skills:

Able to quickly learn new functions, processes, methodologies, and new software

Extensive experience in debt collections, skip tracking, auto titles, sales, heavy scheduling, reconciling, and property management On Q, PMS

Excellent customer service, and interpersonal skills

Proficient in MS Word, Excel, Power Point, outlook, Quick books along with office equipment i.e.: Fax, copier, scanners, multi-phone lines, two way radios

Extensive experience with large amounts of cash handling, wire transfers, credit cards, billing, and reconciling

Exceptional customer service skills. Strong work ethic, self-motivated and very organized. Strong desire to help people and solve challenging problems. Able to work under pressure

Multi-lingual Arabic, some Spanish

Professional Experience:

Administrative Assistant/Customer Service

All American Property & Insurance Inc.

Oak Lawn & Orland Park, IL 9/2008 -12/ 2015

Serviced the greater Chicago Suburbs and Miami, FL. Business owner’s go to person. Served as property management support for twelve commercial apartment buildings. Exceeded all data entry deadlines to AP-AR entries. Planned and executed all administrative aspects of company headquarters, managed 12 managers. In addition, responsible for training new store/location employees for retail locations. Reduced annual employee training costs by more than 80% by revising and implementing new company procedures. Promoted in 2012 to administrative assistant /HR with just under 200 employees

Area District/ Branch Manager

Community Loans of America

Villa Park, IL 10/ 2000 – 09/2008

Oversaw operations at eight retail branch locations. Conducted audits and various other aspects of risk automobile loans. Developed new approach to sales growth and collections, resulted in sales increase of 120% and a collections rate of fewer than 3%. Promoted in 2004 for my innovative approach and management skills to sales and collection Retail Tile Loan Company

Gaming Supervisor

Showboat Hotel & Casino

East Chicago, IN 12/1996- 08/2000

Over seeing approximately 80 dealers along with 36 table games through out the shift, Customer service, sales point tracking upsell hotel packages

Education and Training:

Moraine Valley Community College, Palos Hills, IL Associate of Science, and Business Administration

Ivy Tech East Chicago, IN Certificate in gaming and hospitality

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