Manager Customer Service

Scott Alan McGuire

928-***-**** **********@*****.***

February 21, 2016

RE: 8040 –AG Manager/Equipment-

Dear Human Resources and Hiring Manager,

As a service manager in the fields of Agriculture and Construction Equipment, I’ve continually found my greatest successes have been achieved in the areas of customer service, training personnel, and streamlining business operations. In consideration of AG Service, AG equipment, AG sales position, I’m confident my skills and background align perfectly with the requirements of this role.

Included is my resume outlining more than fifteen years of experience working in the equipment industry dealing with service operations, implementing business infrastructure, and increasing store profitability. As you will see, my credentials include progressive responsibility with documented success at various organizational levels. My enjoyment of travel and problem solving to achieve a productive result is unequaled.

In my prior roles, I have expeditiously analyzed situations and reacted in accordance to company policies and implemented policies and procedures that support Risk Management guidelines. I trained customers and employees in the most common and available state of the art equipment operating and guidance systems. I am known as a versatile contributor with experience in all core service operations, warranty functions, top-flight consensus-building, problem-solving skills, and the ability to make difficult decisions.

I look forward to meeting with you to discuss the opportunity and my qualifications in detail. Please contact me at the phone number or e-mail address provided above. I will follow up with you shortly to answer any questions you may have.

Sincerely,

Scott Alan McGuire

Scott Alan McGuire

928-***-**** **********@*****.***

General Service Manager AG

Customer Service Financial Management Project/Equipment Manager

Motivated and dedicated service sales manager, with internal drive to exceed goals, provide exemplary customer satisfaction, and oversee day-to-day operations. Detail-oriented, systematically driven planner with ability to multi-task, covering schedules, budgets, staff recruitment and training, accountability, safety, preventative maintenance, promotional events, and overall operating tempo of a business. Experienced in scheduling employee’s time, leads staff trainings and direct training on warranty claims. Proficient in addressing customers concerns of quality, product, or equipment. Seasoned manager with, scheduling repairs, continually meeting all deadlines, while professionally being the liaison with manufacturer and customer. Proactive hands-on manager, who leads by example with tireless work ethic. Motivational leader bringing out the best in staff to exceed organizational goals as well as personal expectations.

Communication

Sales Proficiency

Strategic Planning & Analysis

Industry Networking

Team Management

Competitive Intelligence

New Business Development

Inventory Management

Daily Operations

Problem=Solution Management

Sales Management

Bilingual- English/ Spanish

Professional Experience

BOOTH MACHINERY, INC., Yuma, AZ 2014 – 2016

General Service Manager

Spearheaded a department directing interdepartmental meetings, productivity, efficiency, budget and growth.

Supervised a service staff of 25 employees, oversaw training on warranty submittals, manufactures job codes acquisitions, and certifications, handled personnel HR, and adhered to company’s policies and procedures.

Updated and liaison with customer and manufactures contacts appraising of status of repairs.

Oversaw and continually confirmed the timely submittal of warranty documents.

Consistently managed the open documents and ensured a timely billing practice.

Solved customer relation issues and internal debates by utilizing company policy and diplomacy

Directed the service scheduling and repairs of all company vehicles based on the fleet equipment service program.

Obtained a Commercial Delivery Vehicle and acquired all permits and managed logistics.

Achieved and maintained Service Department CASE/IH-PINNICLE dealer standards.

Tracked customer equipment for the purpose of reminding and scheduling regular equipment maintenance

Designed, sold, and serviced, customer preventative maintenance service contracts, for all types’ equipment.

Extensive knowledge of DIS/KEYSTONE business software systems, PFW & business systems, Microsoft Office Suite, Word, Goggle Docs, Excel.

Facilitated positive rapport with territorial and regional CASE/IH representatives

WICKHAM TRACTOR, CO, Fort Morgan, CO 2010 – 2014

Service Department Manager

Directed department productivity, efficiency, budget, customer service and growth.

Oversaw five technicians, coordinated schedules, approved payroll, conducted training, and verified certifications.

Formulized development and implementation of policies and procedures to increase productivity and efficiently

Cultivated excellent customer service facilitating repair schedules, interactions, and handling complaints.

Launched submittal procedures methods resulting in top national ranking by CASE/IH for warranty dollars recovered working with all manufacturers.

Designed, sold, and serviced, customer preventative maintenance service contracts, for all types’ equipment.

Established a service schedule for all company vehicles.

Trained office personnel in profitable use of manufacturer job codes and “SRT’s.

Successful at lowering and maintaining, “WIPS” to a less than 17-day average.

Exceeded an average CASE/IH warranty claim first pass approval rating of 96%.

.

PARKER SPORTS CENTER, Parker, AZ 2006 – 2010

Assistant Service Manager/ Service Writer/ Parts Specialist

Oversaw 1200sq ft. showroom organizing vehicle arrangements, stocking, inventory control, and cleaning.

Streamlined scheduling repairs, writing orders, customer drop off, walk through and picked,

Facilitated customer service, handling sales and issues.

COLORADO RIVER INDIAN TRIBES, Parker, AZ 2005 – 2006

Welder/Shop Mechanic

Fabricated and or retrofitted farm implements to better accomplish desired job and productivity.

Facilitated with harvest crews for efficient timing of schedule of repairs and maintenance.

Repaired and welded equipment and machinery within time restraints and at cost.

BINGHAM EQUIPMENT COMPANY, Parker, AZ 2000 – 2005

Rental Department Manager/ AG & CE Equipment Sales Professional

Sold to commercial and private customer of new and used heavy equipment, accessories, and parts.

Controlled equipment rental rates, contracted parameters, scheduled, and implemented fleet service program.

Wrote rental contracts, billed, and collected payments.

Headed all aspects of daily rentals, constantly maintaining 98% of equipment to be “On Time & Ready to Work”.

Achieved an increased annual rental profit by 225%.

MCGUIRE CUSTOM/ FARMS, Parker, AZ

Field Manager/ Equipment Manager 1978-1988

Everything from gopher trapper to field manager on family alfalfa farm, as well as 7,000 acres of custom hay harvesting.

Education & Credentials

Some College, Pima Community College, Tucson, AZ

Licensed Welder

CASE IH

Service Management, level I & II,

Advance Farming Systems( AFS),

HHP Tractor, Mid-Range and lower HP units,

Steiger/STX, Planters & Air Drills,

Power shift Transmissions, CVT drives

Equipment Hydraulic fundamentals, CAN-BUS, diagnostics

Powertrain systems diagnostics & repairs.

Magnum diagnostics & repairs

Puma systems, diagnostics & repairs

Semipowershift, Maxxuim diagnostic & repairs

Cummins engines, diagnostics and repairs

CASE “SK” series, CASE L & Super L”, Case Super “M”

521, 721, 921-Advanced operations and Diagnostics.

KRONE

Big X Forage Harvesters, advanced tech I & II

Big Pack Balers Certified

Big M & Big M 420 troubleshooting & repair

Parts & Warranties Policies & Procedures, Trained in obtainment of overseas orders

Equipment Hydraulics

HESSTON (Massey Ferguson, Challenger, AGCO)

8400,8450, 8550, 9240, 9260/ 4790, 4800, 4910/LB33, LB43/SP185C (AGCO equipment operated & repaired)

KUBOTA

Hydraulics & Diagnostics tech schools

PROFESSIONAL REFERENCES

Mr. Mike Messer Manager Field Service Operations, CNHi

****.******@******.***

Mr. Thomas Christensen Precision Farming Field Specialist, CNHi

***********.*******@******.***

Mr. Stephen Rose Precision Guidance Specialist, Torgersen’s, LLC

*******.****@*********.***

Mr. Brandon Reagle Farm Equipment Manager, Monti Lee Farms, Inc.

*******@***************.***

Mr. Mark Hancock Owner/CEO, Dome Valley Farms, Inc.

*******@***.***

Mr. Curtis Baumgartner Owner, Baumgartner Farms

*********@***.***

Mr. Tony Cecil Product Specialists/Key Acct Mgr. AGCO

*******.*****@********.***

Contact this candidate