housekeeping
Resume:
JOE CHEN
Brooklyn, New York *1204
**********@*****.***
WORK EXPERIENCE
Fairfield Inn & Suites by Marriott
New York, New York/Downtown Manhattan
Director of Housekeeping July 2013 - September 2015
Manage Housekeeping/ Human Resources including hiring, training, evaluation/salary reviews, motivation, retention, terminations.
Responsible for short term/long term planning and daily operations of Engineering Division including hotel/grounds, maintenance programs/contracts, renovation bids, contractors/subcontractors oversight, code/regulations compliance.
Develop, implement, and manage Housekeeping procedures for hotel equipment, physical structures and security staff including inspections/drills, code/regulations compliance, employee training, ensuring assets/guest/employee safety.
Develop, recommend, and implement Housekeeping Inventory, schedule and payroll.
Develop, recommend, implement Housekeeping /expenditures within budget constraints including forecasting, annual budgeting, and business/marketing plans.
Plan, manage Room division and related operations to ensure internal/external customer satisfaction, quality service, and meet/exceed financial goals.
Attends weekly department meetings
Help laundry folding sheet, towel and helping breakfast service
Fairfield Inn & Suites by Marriott
New York, New York/Manhattan Chelsea
Director of Housekeeping December 2010 - November 2012
Develop, recommend, implement Housekeeping /expenditures within budget constraints including forecasting, annual budgeting, and business/marketing plans.
Plan, manage Room division and related operations to ensure internal/external customer satisfaction, quality service, and meet/exceed financial goals.
Manage Housekeeping/ Human Resources including hiring, training, evaluation/salary reviews, motivation, retention, terminations.
Responsible for short term/long term planning and daily operations of Engineering Division including hotel/grounds, maintenance programs/contracts, renovation bids, contractors/subcontractors oversight, code/regulations compliance.
Develop, implement, and manage Housekeeping procedures for hotel equipment, physical structures and security staff including inspections/drills, code/regulations compliance, employee training, ensuring assets/guest/employee safety.
Develop, recommend, and implement Housekeeping schedule and payroll.
WINGATE BY WYNDHAM
NEW YORK, NEW YORK
Manager of Housekeeping and Engineering May 2008 - December 2010
Develop, recommend, implement Housekeeping/Engineering budgets/expenditures within budget constraints including forecasting, annual budgeting, and business/marketing plans.
Plan, manage room division and related operations to ensure internal/external customer satisfaction, quality service, and meet/exceed financial goals.
Manage Housekeeping/Engineering Human Resources including hiring, training, evaluation/salary reviews, motivation, retention, terminations.
Responsible for short term/long term planning and daily operations of Engineering Division including hotel/grounds, maintenance programs/contracts, renovation bids, contractors/subcontractors oversight, code/regulations compliance.
Develop, implement, and manage Housekeeping/Engineering emergency programs/procedures for hotel equipment, physical structures and security staff including inspections/drills, code/regulations compliance, employee training, ensuring assets/guest/employee safety.
FOUR POINTS BY SHERATON
NEW YORK, NEW YORK
Manager of Housekeeping and Engineering January 2005 - May 2008
Develop, recommend, implement Housekeeping/Engineering budgets/expenditures within budget constraints including forecasting, annual budgeting, and business/marketing plans.
Plan, manage Room division and related operations to ensure internal/external customer satisfaction, quality service, and meet/exceed financial goals.
Manage Housekeeping/Engineering Human Resources including hiring, training, evaluation/salary reviews, motivation, retention, terminations.
Responsible for short term/long term planning and daily operations of Engineering
Division including hotel/grounds, maintenance programs/contracts, renovation bids, contractors/subcontractors oversight, code/regulations compliance.
Develop, implement, and manage Housekeeping/Engineering emergency programs/procedures for hotel equipment, physical structures and security staff including inspections/drills, code/regulations compliance, employee training, ensuring assets/guest/employee safety.
FOUR POINTS BY SHERATON
NEW YORK, NEW YORK
Supervisor of Housekeeping and Engineering July 2004 - January 2005
Develop, recommend, and implement Housekeeping/Engineering Inventory, schedule and payroll.
Daily operations of Engineering Division include hotel/grounds, maintenance programs/contracts.
FOUR POINTS BY SHERATON
NEW YORK, NEW YORK
Houseman December 2003 - July 2004
Cleaned and maintained bathrooms in a sanitary condition and replenished supplies.
Made beds and provided each room with clean sheets and pillows.
Emptied wastebaskets and removed all trash to area for disposal.
Examined rooms, halls, and lobbies to determine need for repairs.
Checked inventory levels to ensure adequate supplies are available.
Investigated complaints regarding housekeeping services.
Responsible for guest request.
Contact this candidate