Business Operations Leader

ANDREW SCOTT ABATE

**** *********** ***** • Alexandria, VA 22310 • LinkedIn Profile • ************@*****.*** • 908-***-****

SUMMARY

Experienced business operations leader, who by identifies constraints and reengineers business processes to successfully lead teams and initiatives in diverse environments and industries. Specializes in synthesizing cross-functional teams through masterful emotional intelligence, interpersonal communication, and logistics to win collective buy-in and reduce costs. Highly motivated and energetic leader adept at identifying constraints through analysis, knowledge, and experience to improve processes. Believes that operational excellence and superb customer service are always indispensable.

EDUCATION

THE GEORGE WASHINGTON UNIVERSITY May 2016 ● Degree: M.B.A. ● Focus: Project Management ● GPA: 3.75

VIRGINIA TECH

May 2008 ● Degree: B.S. ● Major: Hospitality & Tourism Management ● GPA: 3.34

EXPERIENCE

BEACON ROOFING SUPPLY Alexandria, VA

Assistant Branch Manager June 2013 – January 2016

Operations Management: Strategically planned, motivated, and led a team of 36 within the company’s largest branch; achieving $28 million in annual sales in FY2015, a 7.5% increase year-over-year.

Led inside sales, outside sales, warehouse, dispatch, and delivery teams, as well as an operations manager.

Resource Management: Interviewed, hired, trained, appraised and managed performance to ensure long-term team success.

Dispatched 8 delivery trucks, controlled over $5 million in inventory and 4,000 SKUs, and led through a warehouse expansion project from 29,000 ft2 to 62,000 ft2.

Client Relationship Management: Managed business to business relationships and ensured the seamless cross- functionality of the sales, warehouse, and delivery teams

Engineered the company’s first customer service survey to identify key drivers of client behavior.

Business Process Reengineering: Identified inefficient and insufficient delivery photo process. Analyzed, proposed, and implemented the use of Android technology and Google Drive to upload delivery photos in real-time.

Increased interdepartmental communication by implementing two-way radios and regular department meetings.

Analyzed, strategized, and re-organized the warehouse based on item use frequency.

OMNI HOTELS & GAYLORD NATIONAL HOTEL Washington, DC & National Harbor, MD

Laundry Manager & Housekeeping Manager March 2011 – June 2013

Strategic Process Improvement: Researched, analyzed, developed, and implemented a rag system, saving over $3,000/month

Increased production efficiency by 10% by analyzing, identifying, and acting on inefficient practices.

Engineered a linen rewash system, reclaiming 70% of previously discarded linen, saving $1,000/month

Entrepreneurship: Increased goodwill and decreased waste expenses by initiating charitable donations of discarded linen.

Project Management: Championed the implementation of a $1 million system utilizing iPods for every housekeeper.

Planned, trained, and developed all processes for this project, improving the entire operation of the hotel.

Experienced Leader & Motivator: Led with a positive attitude, tireless work-ethic, sense of humor, and high emotional intelligence to bring unionized workers together in a way unlike others previously in the role.

Attention to Detail: Appointed as final inspector for VIP and celebrity hotel rooms because of eye for detail.

Contract Comprehension: Thoroughly read and comprehended every clause of each union contract. Understood the nuances and distinctions, which increased the ability to manage effectively.

CAESAR’S ENTERTAINMENT Las Vegas, NV & Atlantic City, NJ

Housekeeping Manager & Management Trainee June 2008 – February 2011

Management Training Program: 18 month rotation through hotel departments and leadership development classes.

After program, hired at flagship property of Caesar’s Palace, Las Vegas to manage the housekeeping department.

Customer Service Manager: Secretly shopped, appraised, and coached customer service performance for all employees.

Problem Solver: Solved an endlessly diverse amount of guest issues at Bally’s Casino and Caesar’s Palace.

Productivity Specialist: Strategically scheduled and managed the productivity of 300 housekeepers at Caesar’s Palace.

Six Sigma, Lean & Kaizen: One of six leaders appointed to a task force to study, analyze, reengineer, and measure productivity in several departments.

Created and maintained Key Performance Indicators to track and monitor departmental performance.

ADDITIONAL INFORMATION

Community: Phi Gamma Delta (FIJI) – Graduate Board Treasurer 2014 – 2016

oMaster of Ceremonies (MC) of a 300 guest alumni dinner at Virginia Tech 2010 & 2015

Global View: Intermediate Spanish – ability to read, write, and converse in Spanish

oStudy abroad in Southeast Asia - China, Hong Kong, Vietnam, and Cambodia 2008

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