Rommel S. Simpao
Brixtoneville Sub Caloocan City
Celphone number 091********
Objective: Seeking entry level for German language TSR/CSR
Experience: German HR Specialist
03/21/2011 – 09/03/2013 Logica (Philippines) Inc. 2nd floor, One World Square, McKinley Hill, Taguig City
Supporting HR in Germany
Processing references and interim of employee
Processing Document Contract Letter for New Joiner in Germany
Creations of Virtual Assistant Oracle - User Productivity Kit (UPK) Applications system
Processing an employee ID on SAP Subco. System
Respond to all phone queries and requests within the agreed average handling time and other quality metrics
Provide first-line assistance to employees and candidates regarding general human resources administrative matters. Answer basic questions, provide standard policy/procedural information, and perform routine problem resolution for his/her assigned processes. Update HRIS and other systems as required.
I will specialize in handling the data changes processes but will eventually be cross-trained in other HRSS functional areas.
Update BPM/HRSS case management tools and ensure all queries and requests are documented, tracked and resolved within the SLAs.
Provide HR generalist advice to employees regarding HR policies and procedures in the various countries.
Ensure they are up-to-date with local variations to global HR processes based on local legislation.
Input and update HRIS accurately with personal information, salaries, benefits, car data etc. and check the validity of data updates before processing.
Ensure that people managers, employees, payroll and third parties are fully informed of any updates and any relevant correspondence.
Participate in work council consultation and /or discussion.
German Technical Support Representative
11/25/2009 – 02/25/2011 CSS Cybernet Slash Support Inc.
Mckinley Hill Taguig City
Resolve technical support issues in a timely manner
Understand the customer needs and problems to ensure the highest level of
satisfaction while in the resolution of an issue
Identify, diagnose, and resolve customer issues related to the configuration and/or use of products.
Aggressively pursue problem resolution on behalf of the customer and inform him/her of any progress made in the process
Document solutions to problems that might be reused by other technicians in
Complete any required training and on-the-job instruction
German Telesales Representative
02/11/2008 10/24/08 Mediadev Inc. Mandaluyong City,
Responsible for making outbound calls, generating sales, following up with clients via phone, developing business and willingness to implement various strategies to generate firm business leads.
Handle outbound sales calls with the goal of setting an appointment.
To make calls to businesses and consumers in an effort to sell them products and services by explaining the features and benefits of what they are selling.
Involve working closely with the Direct Sales, and Marketing functions such as telemarketing, program promotion via telesales, securing actual sales, lead generation, appointment setting, and market research.
Gathered data sourcing, collection and management.
Mapping and profiling
10/25/2004-11/23/2004 Neckermann AG, Frankfurt, Germany
Packaging goods ordering
Preparing accessories and goods advertising
Air Cargo Checker
04/22/2003-12/31/2003 Tradeport GmbH & Fraport AG, Frankfurt, Germany
Checking transport tracking numbers
Preparing Air transport shipment
Inspection and care for lawfully hazardous materials transportation, from Air and road traffic
02/15/1996-09/30/2001 Disc Direct AG Computer Marketing, Karlsbad, Germany
Provide support to hardware Production for desktop hard drive
Assist Costumer Support
Organize personal planning for temporary helps
Responsible for purchase order processing, material management inventory, merchandise planning and control system
Organized incoming and outgoing goods inspection
02/20/1995-01/24/1996 Time Power GmbH & Co. Karlsruhe,
Maintaining the overall of the merchandise
Preparing accessories and goods advertising
07/26/1995-10/19/1995 Flughafen Casino GmbH, Karlsruhe,
Responsible to plan, prepare ingredients and cook food
Supervise and coordinate activities of cooks and workers engaged in food preparation.
Inspect supplies, equipment, and work areas to ensure conformance to established standards.
Estimate amounts and costs of required supplies, such as food and ingredients.
Determine how food should be presented, and create decorative food displays.
Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Monitor sanitation practices to ensure that employees follow standards and regulations.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
Check the quality of raw and cooked food products to ensure that standards are met.
Education: Saalburg Schule, Usingen, Germany
Diploma received May.25.1995 as a chef
Bruehlwiessen Schule, Hofheim Hoch Taunus, Germany
Vocational training Graduated August 17, 1992
Heinrich-von-Kleist Schule, Eschborn T/s, Germany
High School 1988 - Graduated June 21, 1991
Birthdate October 19, 1974
Weight 77 kg.
Skills: Technical support in Networking, Hardware Trouble shooting,
Knowledge in Software like in Microsoft Words, Excel and
Microsoft Works, Roxio & Nero software, DVD and
Moviemaker, Photo editor, Oracle UPK, Adobe Photoshop CS.X,
SAP Subco System.
Certificate / Award:
Certificate of training Trendnet Networking dated Nov. 25, 2009 to
Certificate of achievement - Top agent for the 4th Quarter of 2010 dated
Dec. 11, 2010
Name Contact #
Katrine Ann Simborio 091********
Thomas Knep 091********
Amanda Bernardo 092********