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Technical Support Sales

NCR, Philippines
February 25, 2016

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Rommel S. Simpao

B** L* Reviera St. Camarin District

Brixtoneville Sub Caloocan City

Celphone number 091********


Objective: Seeking entry level for German language TSR/CSR

Experience: German HR Specialist

03/21/2011 – 09/03/2013 Logica (Philippines) Inc. 2nd floor, One World Square, McKinley Hill, Taguig City

Supporting HR in Germany

Processing references and interim of employee

Processing Document Contract Letter for New Joiner in Germany

Creations of Virtual Assistant Oracle - User Productivity Kit (UPK) Applications system

Processing an employee ID on SAP Subco. System

Respond to all phone queries and requests within the agreed average handling time and other quality metrics

Provide first-line assistance to employees and candidates regarding general human resources administrative matters. Answer basic questions, provide standard policy/procedural information, and perform routine problem resolution for his/her assigned processes. Update HRIS and other systems as required.

I will specialize in handling the data changes processes but will eventually be cross-trained in other HRSS functional areas.

Update BPM/HRSS case management tools and ensure all queries and requests are documented, tracked and resolved within the SLAs.

Provide HR generalist advice to employees regarding HR policies and procedures in the various countries.

Ensure they are up-to-date with local variations to global HR processes based on local legislation.

Input and update HRIS accurately with personal information, salaries, benefits, car data etc. and check the validity of data updates before processing.

Ensure that people managers, employees, payroll and third parties are fully informed of any updates and any relevant correspondence.

Participate in work council consultation and /or discussion.

German Technical Support Representative

11/25/2009 – 02/25/2011 CSS Cybernet Slash Support Inc.

Mckinley Hill Taguig City

Resolve technical support issues in a timely manner

Understand the customer needs and problems to ensure the highest level of

satisfaction while in the resolution of an issue

Identify, diagnose, and resolve customer issues related to the configuration and/or use of products.

Aggressively pursue problem resolution on behalf of the customer and inform him/her of any progress made in the process

Document solutions to problems that might be reused by other technicians in

the future

Complete any required training and on-the-job instruction

German Telesales Representative

02/11/2008 10/24/08 Mediadev Inc. Mandaluyong City,


German Telemarketing

Responsible for making outbound calls, generating sales, following up with clients via phone, developing business and willingness to implement various strategies to generate firm business leads.

Handle outbound sales calls with the goal of setting an appointment.

To make calls to businesses and consumers in an effort to sell them products and services by explaining the features and benefits of what they are selling.

Involve working closely with the Direct Sales, and Marketing functions such as telemarketing, program promotion via telesales, securing actual sales, lead generation, appointment setting, and market research.

Gathered data sourcing, collection and management.

Preparing reports

Mapping and profiling

Storage clerk

10/25/2004-11/23/2004 Neckermann AG, Frankfurt, Germany

Packaging goods ordering

Preparing accessories and goods advertising

Goods inventory

Air Cargo Checker

04/22/2003-12/31/2003 Tradeport GmbH & Fraport AG, Frankfurt, Germany

Checking transport tracking numbers

Preparing Air transport shipment

Goods inventory

Inspection and care for lawfully hazardous materials transportation, from Air and road traffic

Production Assistant

02/15/1996-09/30/2001 Disc Direct AG Computer Marketing, Karlsbad, Germany

Provide support to hardware Production for desktop hard drive

Assist Costumer Support

Organize personal planning for temporary helps

Responsible for purchase order processing, material management inventory, merchandise planning and control system

Organized incoming and outgoing goods inspection

Storage clerk

02/20/1995-01/24/1996 Time Power GmbH & Co. Karlsruhe,


Maintaining the overall of the merchandise

Preparing accessories and goods advertising

Goods inventory


07/26/1995-10/19/1995 Flughafen Casino GmbH, Karlsruhe,


Responsible to plan, prepare ingredients and cook food

Supervise and coordinate activities of cooks and workers engaged in food preparation.

Inspect supplies, equipment, and work areas to ensure conformance to established standards.

Estimate amounts and costs of required supplies, such as food and ingredients.

Determine how food should be presented, and create decorative food displays.

Determine production schedules and staff requirements necessary to ensure timely delivery of services.

Monitor sanitation practices to ensure that employees follow standards and regulations.

Prepare and cook foods of all types, either on a regular basis or for special guests or functions.

Check the quality of raw and cooked food products to ensure that standards are met.

Education: Saalburg Schule, Usingen, Germany

Diploma received May.25.1995 as a chef

Bruehlwiessen Schule, Hofheim Hoch Taunus, Germany

Vocational training Graduated August 17, 1992

Heinrich-von-Kleist Schule, Eschborn T/s, Germany

High School 1988 - Graduated June 21, 1991

Personal Data:

Gender Male

Age 41

Birthdate October 19, 1974

Birthplace Manila

Religion Catholic

Citizenship Filipino

Weight 77 kg.

Height 5'7"

Skills: Technical support in Networking, Hardware Trouble shooting,

Knowledge in Software like in Microsoft Words, Excel and

Microsoft Works, Roxio & Nero software, DVD and

Moviemaker, Photo editor, Oracle UPK, Adobe Photoshop CS.X,

SAP Subco System.

Certificate / Award:

Certificate of training Trendnet Networking dated Nov. 25, 2009 to

Jan. 27,2010

Certificate of achievement - Top agent for the 4th Quarter of 2010 dated

Dec. 11, 2010

Languages: German.




Name Contact #

Katrine Ann Simborio 091********

Thomas Knep 091********

Amanda Bernardo 092********

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