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Customer Service Management

Location:
Union City, CA
Posted:
February 25, 2016

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Resume:

OBIANUJU ELIZABETH IJOMA

San Leandro, CA, *****

510-***-**** / acto45@r.postjobfree.com

EDUCATIONAL QUALIFICATIONS

****-**** ******** *******, ********** State University Eastbay. Master’s in Public and Policy Administration (Health Care option).

2005 – 2009 University of Calabar, Cross-Rivers state, Nigeria. B Arts (Hons) English and Literary Studies

2001 – 2002 Federal Polytechnic, Nigeria. National Diploma (Mass-Communication)

1996 – 2001 Government Secondary School Anantigha, Cross- River State, Nigeria (High School).

TRAINING / PROFESSIONAL QUALIFICATIONS

Student Member Chartered Institution of Personnel Management of Nigeria (CIPM) PE1

Aviation Customer Service Cert -Landover Aviation Business School Lagos, Nigeria

KarRox Certified Office and Desktop Master. KarRox Technologies Ltd, Lagos, Nigeria.

WORKING EXPERIENCES

2015- California Faculty Association-(Internship) Student Organizer CSU East Bay Chapter, helping Students to achieve Quality, Access and Affordable Education.

2011 – 2014 Sterling Oil Exploration & Energy Production Co, Ltd. Designation - Human Resources- Assisting the General Manager in the area of Recruitment, Personnel Records, Employee Attendance Reporting, Setting wages, Initiating and Maintaining Employee Assistance Programs, Documentation, Developing Safety Program and Conducting Attitude and Surveys, Ticketing and reservation, Logistics.

2010- 2011 Bikal Network CCTV. Designation– Customer Service, a frontline staff, Office Documentations, Dispatching, Presentation, Travels procurements, etc.

2009 – 2010 NYSC: Nigeria Airspace Management Agency (Post College Country primary Assignment) Designation - Human Resources (Variation and Salaries Section)

Working on payroll salaries, Upgrading/ Staff promotion, Documents management, newly employed Data processing.

2007 -2008 U.B.A - United Bank of Africa Plc (IT) Industrial Attachment Program

Designation - Marketing/ Customer Relations Account management, Bank statements, new accounts opening, Documentation, Operations, etc.

ABILITY:

Planning, Budgeting, Strategies, Solutions, Customer interactions, Research-methods, Documentation Competition-abilities, Analytical, Team-play, Target-minded, Innovation, Organization, coordination, policies and procedures etc. Skills- Technical- working with Adobe pro, Pdf, Outlook, office word perfect, micro-office among others. Conceptual, and Human Relation, interpersonal ability.



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