Manager Customer Service

MD AHMAD ANSARI

M.I.SHODA OPP:-SCIENCE COLLEGE

MAHENDRU -800005, PATNA INDIA

Mobile: +919*********

Mail: *************@*****.***

AREAS OF EXPERTISE

•Responsible for the overall functioning of the store/Delivery station including profitability, operations, achievement of target, development of People & adherence to SOPs.

•Highly developed verbal and written contractual communication skills,able to communicate ideas and opinions clearly and convincingly.

•Rich experience in handling implementation and execution of multiple projects.

•Expertise in inventory management.

•Ability to work independently.

•Strong Business Skills.

COMPUTER SKILLS

• Expert in MS_excel.

• MS office power point.

•Raymark.

•WIZAPP

•Report manager

ACADEMIC QUALIFICATIONS:

Bachelor of computer application (BCA)

Indira Gandhi national open university

Year of Completion –June 2011

EXPERIENCE

A. October’14 – February'16

Amazon transportation services PVT. LTD. (Part of Amazon.com)

Team leader

No of staff handling: - 72

(Reporting to Territory Manager)

Summary of Experience as follows

-Systems & procedures.

-Ensuring best customer services at all times.

-Traning & development of staff.

-rout planning

-Adhering safety tips & ensuring 100% compliance in safety & security.

B. June ’14 – September’14.

Franchisee Stores(LEE,LEVIS,TURTLE,ARROW,WRANGLER)

Store Operation Manager

No of store handling:- 6

No of staff handling:- 28

(Reporting to Franchisee )

C. October ’12 – May ‘14

Blackberries men’s wear

Store Manager(GOT PAN INDIA’S BEST STORE & STORE MANAGER AWARD IN FY 13-14)

(Reporting to RSM Head)

D. October ’11 – September ‘12

Levi’s (a part of Levi Strauss Pvt (Ltd))

Store Manager

(Reporting to SOM Head)

E. July ’09 – September ’11

denizen (formerly Signature brand)

Store Manager

(Reporting to ASM)

Summary of Experience as follows

•Systems & procedures:

• Targets:

• Store Profitability:

•Store promotion

•Institutional business:

•Store upkeep & Maintenance:

•Staff motivation & team building:

•Customer service & loyalty:

PERSONAL DETAIL

Date of Birth : 05/05/1988

Nationality : India

Gender : Male

Marital Status : Married

Languages Known : English, Hindi.

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