Technical Support Technician

Arnar Þór Sigurðsson

Systems Analyst - IT Support

Los Angeles, CA 310-***-**** ***********@*****.*** K E Y Q U A L I F I C A T I O N S & S K I L L S

• Excellent team leader

• Highly skilled in communications

• Fast and responsive client service

• Expert hardware diagnostics and

troubleshooting skills

• Great organizational skills

E X P E R I E N C E

Minarc Architects, Santa Monica, USA 2015-Present

IT Support Specialist – Part Time

• Diagnose and resolve all related IT problems within the company.

• Manage deployment and re-imaging of workstations.

• Manage and maintain network infrastructure within the company. Tölvulistinn, Reykjavík, Iceland 2012-2014

Tier 2 Technical Support / IT Technician

• Conducted hardware/software diagnostics and troubleshooting on computers and related peripherals

• Concuted computer deployment and re-imaging on laptops and workstations.

• Took part in installation/configuration of computer systems.

• Established a strong customer communications and provided solutions to various issues. Kísildalur, Reykjavík, Iceland 2009-2012

Tier 2 Technical Support / IT Technician

• Conducted hardware/software diagnostics and troubleshooting.

• Conducted hardware repairs including soldering work on PCB circuitry.

• Conducted setup and maintenence of various OS platforms (Win/OSX/Linux)

• Configured and managed local company servers(WinServer) Friðrik Jónsson ehf 2008-2009

Construction Worker

• Worked in all departments of the construction company Öryggismiðstöð Íslands 2006-2008

Loss Prevention Officer

• Identified suspicious activity, captured perpetrators and handed them over to authorities. Ábær Veitingar ehf 2003-2006

Line Cook/ Sales Associate

• Established strong customer communications.

• Conducted inventory control; processed weekly shipments. E D U C A T I O N

University of California, Los Angeles, CA 2015

• Certificate: Systems Analysis

NTV Nýji Tölvu- og Viðskiptaskólinn, Kópavogur, Iceland 2012

• Certificate: CompTia A+

Fjölbrautarskóli Norðurlands- Vestra, Sauðárkrókur, Iceland 2004- 2006

• Stúdentspróf: Practical Electric Technology

SOFTWARE/HARDWARE

• HTML5 and CSS3

• SQL and Java programming

• Microsoft SQL Server Studio

• Active Directory

• TCP/IP networking and routing

• Relational database management and design

• Expert Windows/ OS X/Linux background

• Information and internet security

• Cloud computing

• Virtualization technology

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