Customer Service High School
Resume:
Steven W. French
Roaming Shores, Ohio 44085
******.*.******@*****.***
EXPERIENCE: ACCESS Advisor, August 2015-Current
Advise high school students about college and career options
Consultant, October 2014-August 2015
Law Offices of Michelle M. French, Jefferson, Ohio
Manage the day-to-day business operations of a law firm
General Manager, October 2008 to October 2014
Cooper & Turner Manufacturing Inc. USA Orwell, Ohio
Supervised and managed the daily activities of 50+ employees
Coordinated the shipping operations of a start up company that grew to $13 million in annual sales in just over 2 years
Controlled and maintained inventory of materials, hydraulic fittings, and components at a cost-effective level
Purchased all necessary items to operate an effective manufacturing facility
Scheduled the production activity of 20+ machines to meet customer deadlines
Oversaw secondary and rework operations in a manufacturing setting
Utilized forecasting schedules to adequately allocate resources for OEM customers
Performed customer service and satisfaction duties such as: addressing rush part needs, quality concerns, and supply chain issues
Designed inspection processes to ensure customers received products that meet their desired quality standards
Processed incoming shipments and receiving documents from a variety of international suppliers
Ensured corporate cohesiveness by working closely with the Managing Director, Vice President of Engineering, Vice President of Manufacturing, and Global Quality Director on a daily basis
Associate, May 2003 to August 2008
Andover Sparkle Market, Andover, Ohio
Worked independently to ensure completion of daily tasks
Managed and trained workers in a retail setting
Handled incoming materials and distributed goods to their respective departments within the store
EDUCATION: Masters Degree in Coaching Education, In Progress
Ohio University, Athens, Ohio
Bachelors Degree in Business Administration, December 2008
Kent State University, Kent, Ohio
Completed all required coursework in 3.5 years
INTERESTS: Personal Interests
Varsity Coach, Jefferson High School, Boys Basketball
Spending time with family
Golfing
References available upon request
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