Customer Service Representative

Mirage M. Davis

**** ***** ***** **

West Union, OH 45693

937-***-**** (cell)

*****.******@*****.***

A driven Customer Service Representative who strives to increase company profits by improving business processes and procedures.

Skill Summary - Fundamental computer operations knowledge, efficient, detail-oriented, organized, analytical, proficient in Microsoft Windows OS/Suite, Adobe

PROFESSIONAL EXPERIENCE

American Modern Insurance Group - Amelia, Ohio (2016 – 2016)

Quality Data Analyst

Entered data from Declarations pages into an Excel spreadsheet

Applied 15,000+ KPH to increase productivity

Utilized multiple programs such as Xycor, Prism, and Lotus Notes to add/remove data

Applebee's - Maysville, Kentucky (2014 – 2015)

Customer Service

Provided customer service to restaurant patrons.

Take food and drink orders, serving food and drink, and carrying out patrons request

Assist with food preparation in kitchen and table bussing on the floor

Operated the computer system to ring up orders and process payments

McDonalds - West Union, Ohio (2013 – 2014)

Customer Service

Provided customer service to restaurant patrons.

Take food and drink orders, serving food and drink, and carrying out patrons request

Assist with food preparation in kitchen and table bussing on the floor

Operated the computer system to ring up orders and process payments

Michael Mearan Law Office - Portsmouth, Ohio (2008 – Present)

Secretary

Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation

Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence gathering, anticipating changes in litigation or transaction preparation requirements

Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney

Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices; tracking payments

Maintains client confidence by keeping client/attorney information confidential

Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence

Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs

Enhances department and organization by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

EDUCATION

Maysville Community and Technical College Online

Associates of Arts (2015) - Currently pursuing

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