Customer Service Data Entry
Resume:
Lauri Bennard
Massillon, Ohio 44647
acto2l@r.postjobfree.com
Proven Areas of Expertise, Summary and Experience:
Experienced as highly motivated, professional customer service representative, administrative assistant, and contributing employee with outstanding organizational and time management skills, for over 10 years
Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients.
Supervisory and Business Management
Detail oriented and computer literate
Works well as a team player or individual with little to no supervision
Time Management Skills
Validation of address, determination of flood zone, and flood certificate requirements
Review of Home Owners Insurance policy, Validation of address, homeowner, coverage, premium and expiration date
Ability to read, understand, and require trust agreements, POAs, business documents, as necessary
Determining required mortgage signers
Determine if mortgage signer has the power to mortgage/pledge property, and ensure the property documents are signed by all those who have interest and dower in the property
Appraisal report review and doing what is necessary to comply
Calculate LTV and DTI
Case Management
Proficient in Microsoft applications, VINCA, ACAPS, Soft Pro and Resware
Data Entry
Education:
University of Phoenix Associates Degree Criminal Justice Administration- 3.00 GPA
Tuslaw High School diploma- 3.00 GPA
Professional Experience:
Patriot Title Agency 09/23/2015 to present
Title Commitment’s
Data entry
Title abstracting
Research
Correspond with upper management, field techs, county offices, attorneys
Customer service
Millman National Land Services 11/2014-present
Typing title
Data entry
Title abstracting
Research
Research adjoiner information
Correspond with upper management, field techs, county offices, attorneys
Read surveys
Corporate Ladder/Panther Expedited Services (Logistics) 11/2014 to 11/2014
Update billing and payments
Data Entry
Customer Service
Update spot quotes
Receive, categorize, and send correspondence
Key Bank, Canton OH (Alliance Services; Contractor)
2/2014 to 11/ 2014
Loan Services
Residential Loan processing
Clerical
Data entry
Interacting with patron on the phone and solve the queries.
Follow Up
Hands on training to other associates
Read and understand all mortgage and title related documents
Title and appraisal audit
Flood determination and certification
ACAPS
Old Republic Title, Akron, OH 4/2011 to 5/2013
Lien Clearance Associate/Customer service representative
Authorized check signer
Data entry
Telephone inquiries - including in bound and out bound calls
Authorize and wire disbursed funds
Order and update payoff demands
Perform title searches
Investigate, confirm, and eliminate liens, judgments, assessments, etc from title
Prepare various affidavits for borrowers, lenders, and title company
Customer service
Recognize lien clearance issues
Resolve title issues with customers and borrowers
Determine if title issues have been satisfied
Monitor logs to follow up on outstanding lien clearance issues
Contact counties, lenders, borrowers, and examiners to verify information show of record
Coordinate with outside offices to clear liens
Process loan amount or proposed insured changes, as needed
Order updated information from examiners
ESOP, Cleveland, OH Feb 2009 to Apr 2011
Foreclosure Prevention Advocate
Ascertained funding for homeowners in need of financial help
Data entry
Counseled and advised homeowners about their budgeting needs/administered budget
Adapted organization procedure to meet the needs of the Stark county office and its homeowners
Negotiated with lenders on behalf of the homeowners
Advocated for homeowners during the foreclosure crisis
Obtained HUD certification in foreclosure prevention
Adhered to federal and state guidelines and regulations
Explained the mission of the organization and our methods at outreach events
Communicated with local, state, and federal officials
Evaluated homeowner situation and their financial and emotional needs
Brewster Parke, Brewster, OH 2007-2009
Senior Center / Activities Assistant
Facilitated group outings, and scheduled group activities
Obtained, secured, and scheduled daily entertainment
Data entry and bookkeeping
Administered funds to residents and entertainers
Heaven Scent Cleaning, Massillon, OH 2000 – 2007
Owner/Operator
Marketed business
Data entry
Managed and Supervised a team of five
Administered payroll
Adhered to local and state tax and licensing laws
Salary History
33,000.00-37,600.00 Annually
References
Caroline Zurek- Mortgage Processor ( previous co-worker)
Vincent Slay- Post Closing ( previous co-worker)
Jan Hawkins- Previous Supervisor @ ESOP
Dawn Bowman- Previous co-worker
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