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Customer Service Data Entry

Massillon, OH
February 25, 2016

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Lauri Bennard

***** *********** ** **

Massillon, Ohio 44647


Proven Areas of Expertise, Summary and Experience:

Experienced as highly motivated, professional customer service representative, administrative assistant, and contributing employee with outstanding organizational and time management skills, for over 10 years

Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients.

Supervisory and Business Management

Detail oriented and computer literate

Works well as a team player or individual with little to no supervision

Time Management Skills

Validation of address, determination of flood zone, and flood certificate requirements

Review of Home Owners Insurance policy, Validation of address, homeowner, coverage, premium and expiration date

Ability to read, understand, and require trust agreements, POAs, business documents, as necessary

Determining required mortgage signers

Determine if mortgage signer has the power to mortgage/pledge property, and ensure the property documents are signed by all those who have interest and dower in the property

Appraisal report review and doing what is necessary to comply

Calculate LTV and DTI

Case Management

Proficient in Microsoft applications, VINCA, ACAPS, Soft Pro and Resware

Data Entry


University of Phoenix Associates Degree Criminal Justice Administration- 3.00 GPA

Tuslaw High School diploma- 3.00 GPA

Professional Experience:

Patriot Title Agency 09/23/2015 to present

Title Commitment’s

Data entry

Title abstracting


Correspond with upper management, field techs, county offices, attorneys

Customer service

Millman National Land Services 11/2014-present

Typing title

Data entry

Title abstracting


Research adjoiner information

Correspond with upper management, field techs, county offices, attorneys

Read surveys

Corporate Ladder/Panther Expedited Services (Logistics) 11/2014 to 11/2014

Update billing and payments

Data Entry

Customer Service

Update spot quotes

Receive, categorize, and send correspondence

Key Bank, Canton OH (Alliance Services; Contractor)

2/2014 to 11/ 2014

Loan Services

Residential Loan processing


Data entry

Interacting with patron on the phone and solve the queries.

Follow Up

Hands on training to other associates

Read and understand all mortgage and title related documents

Title and appraisal audit

Flood determination and certification


Old Republic Title, Akron, OH 4/2011 to 5/2013

Lien Clearance Associate/Customer service representative

Authorized check signer

Data entry

Telephone inquiries - including in bound and out bound calls

Authorize and wire disbursed funds

Order and update payoff demands

Perform title searches

Investigate, confirm, and eliminate liens, judgments, assessments, etc from title

Prepare various affidavits for borrowers, lenders, and title company

Customer service

Recognize lien clearance issues

Resolve title issues with customers and borrowers

Determine if title issues have been satisfied

Monitor logs to follow up on outstanding lien clearance issues

Contact counties, lenders, borrowers, and examiners to verify information show of record

Coordinate with outside offices to clear liens

Process loan amount or proposed insured changes, as needed

Order updated information from examiners

ESOP, Cleveland, OH Feb 2009 to Apr 2011

Foreclosure Prevention Advocate

Ascertained funding for homeowners in need of financial help

Data entry

Counseled and advised homeowners about their budgeting needs/administered budget

Adapted organization procedure to meet the needs of the Stark county office and its homeowners

Negotiated with lenders on behalf of the homeowners

Advocated for homeowners during the foreclosure crisis

Obtained HUD certification in foreclosure prevention

Adhered to federal and state guidelines and regulations

Explained the mission of the organization and our methods at outreach events

Communicated with local, state, and federal officials

Evaluated homeowner situation and their financial and emotional needs

Brewster Parke, Brewster, OH 2007-2009

Senior Center / Activities Assistant

Facilitated group outings, and scheduled group activities

Obtained, secured, and scheduled daily entertainment

Data entry and bookkeeping

Administered funds to residents and entertainers

Heaven Scent Cleaning, Massillon, OH 2000 – 2007


Marketed business

Data entry

Managed and Supervised a team of five

Administered payroll

Adhered to local and state tax and licensing laws

Salary History

33,000.00-37,600.00 Annually


Caroline Zurek- Mortgage Processor ( previous co-worker)


Vincent Slay- Post Closing ( previous co-worker)


Jan Hawkins- Previous Supervisor @ ESOP


Dawn Bowman- Previous co-worker


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