Customer Service Sales

DONALD A CHISHOLM III

Dallas, TX 469-***-**** *********@*****.***

Summary of Qualifications

Highly trained motivated Sales and Logistics Specialist with 20+ years’ experience, seeking a challenging and rewarding career in which my experience may be utilized.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.

Skills and Knowledge

Effective Team Leader Strong verbal communicator Logistics

Service Orientation Customer Service Trainer

Career Overview and Highlighted Accomplishments

Global Net Logistics, Grapevine, Texas Mar 2012 - June 2015

Logistics Specialist

●Negotiated contracts with carriers and customers providing, specialized customer support for existing and newly acquired accounts

●Managed local and national accounts on a daily basis.

●Maintained a superior performance level in sales receiving monthly bonuses for the duration of my employment.

Agente Communications, Dallas, Texas Mar 2011 – Mar 2012

Fundraiser

●Telemarketing position requiring approximately 100 calls per day.

●Succeeded in producing the 3rd highest sales numbers in 9 months of sales for the year of 2011.

Schneider National Jan 2008 - Mar 2011

Logistics Specialist

●Negotiated contracts with carriers and customers providing, specialized customer support for existing and newly acquired accounts

●Managed local and national accounts on a daily basis.

Graf Air Freight Jan 1999 - Jan 2008

Freight Specialist

●Started my Logistics career with a national company taking the monthly sales for our office from $35,000.00 a month to over $400,000.00 a month in less than 3 yrs. Sold and maintained the largest accounts of over 8 different offices nationwide.

Education and Specialized Training

Southwest High School, Fort Worth, Texas

High School Diploma

University of Maryland, Aschaffenburg, Germany

Marketing and Economics

United States Army

Cartographic Specialist Battalion Level

Operations Battalion Training NCO Battalion Level

Air Traffic Control (Radar Specialist) Fort Bragg Range Control

Christian National Church

Ordained Minister

Computer Skills

Software: Microsoft Word, Excel, PowerPoint, CRM Systems, Most Logistics programs. Extensive Internet knowledge

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