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Manager Customer Service

Location:
United States
Posted:
February 25, 2016

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Matthew Simpson

Claims Subrogation Adjuster

Fenton, MO 63026

Claims Adjuster with 20+years of experience in reviewing, interpreting and adjusting claim chargebacks

with one of the largest moving companies in the country. Regarded as highly organized and detail orientated with proven ability to successfully train, supervise and schedule staff. Also experienced in interpreting

statistical data, invoices and inventory control; considered proficient in accounting skills in addition to

updating and interpreting data reports. Recognized for strong customer service skills and ability to handle

conflicts effectively.

Claim Subrogation Adjuster

UNIGROUP, INC - Fenton, MO

1988 to Present

The holding company for United Van Lines and Mayflower Transit, supporting pre-assignments, housing,

moving and destination services around the world, servicing nearly 1,000 locations across more than 180

countries.)

Claims Subrogation Adjuster

acto1e@r.postjobfree.com - 636-***-****

Private

Work Experience

Matthew Simpson

Claims Subrogation Adjuster

Fenton, MO 63026

Claims Adjuster with 20+years of experience in reviewing, interpreting and adjusting claim chargebacks

with one of the largest moving companies in the country. Regarded as highly organized and detail orientated with proven ability to successfully train, supervise and schedule staff. Also experienced in interpreting

statistical data, invoices and inventory control; considered proficient in accounting skills in addition to

updating and interpreting data reports. Recognized for strong customer service skills and ability to handle

conflicts effectively.

Claim Subrogation Adjuster

UNIGROUP, INC - Fenton, MO

1988 to Present

The holding company for United Van Lines and Mayflower Transit, supporting pre-assignments, housing,

moving and destination services around the world, servicing nearly 1,000 locations across more than 180

countries.)

Claims Subrogation Adjuster

acto1e@r.postjobfree.com - 636-***-****

Private

Work Experience

Matthew Simpson - Claim Subrogation ... - Fent…

Saved to Dropbox • Feb 15, 2016, 12:50 AM

2009 to 2015

Responsible for the subrogation claims from the third party insurance companies for all of the United Van

Lines and Mayflower domestic cargo shipments in the system. Reported to the Manager of Claims in a

department of 25-35 employees. Responsibilities included e- mailing documentation and providing status

updates to the third party insurance companies in regards to subrogations and tracing for missing items.

Also reviewed National Account Contracts as they applied toward the carrier's liability amounts and claim

coverage. Prepared settlement letters detailing the claimed items and the carrier's settlement amount for the

subrogations and allocated claim chargebacks to the correct liable parties on the subrogations. Reviewed

system information in regard to the revenue distribution to correctly allocate the claim chargebacks, entered and reviewed system memo pad entries on the subrogation claim orders.

• Participated in the CPPC convention in 2014 for the agents and furniture repair firms.

Claims Review Specialist

UNIGROUP, INC

1999 to 2009

Responsibilities included reviewing claim settlement inquiries from agents that were disputing the claim

chargebacks on particular orders. Also reviewed and determined the correct chargeback and re-allocated the chargeback to the correct parties on the order if necessary. Prepared and organized training round table

meetings for the Adjusters to help them better understand how to correct claim chargebacks. Also

responsible for the monthly Excel reports for management to determine quantity and specific errors for the month. Prepared a monthly report detailing results from the data and recommendations for improvement to

management and the Adjusters. Reported to the Director of Claims. The department included 40-50

employees during this time frame.

• Preparation, Organizing and Presentation of the Claim Adjuster Roundtables for training purposes in regard to Claim Chargebacks.

2009 to 2015

Responsible for the subrogation claims from the third party insurance companies for all of the United Van

Lines and Mayflower domestic cargo shipments in the system. Reported to the Manager of Claims in a

department of 25-35 employees. Responsibilities included e- mailing documentation and providing status

updates to the third party insurance companies in regards to subrogations and tracing for missing items.

Also reviewed National Account Contracts as they applied toward the carrier's liability amounts and claim

coverage. Prepared settlement letters detailing the claimed items and the carrier's settlement amount for the

subrogations and allocated claim chargebacks to the correct liable parties on the subrogations. Reviewed

system information in regard to the revenue distribution to correctly allocate the claim chargebacks, entered and reviewed system memo pad entries on the subrogation claim orders.

• Participated in the CPPC convention in 2014 for the agents and furniture repair firms.

Claims Review Specialist

UNIGROUP, INC

1999 to 2009

Responsibilities included reviewing claim settlement inquiries from agents that were disputing the claim

chargebacks on particular orders. Also reviewed and determined the correct chargeback and re-allocated the chargeback to the correct parties on the order if necessary. Prepared and organized training round table

meetings for the Adjusters to help them better understand how to correct claim chargebacks. Also

responsible for the monthly Excel reports for management to determine quantity and specific errors for the month. Prepared a monthly report detailing results from the data and recommendations for improvement to

management and the Adjusters. Reported to the Director of Claims. The department included 40-50

employees during this time frame.

• Preparation, Organizing and Presentation of the Claim Adjuster Roundtables for training purposes in regard to Claim Chargebacks.

2009 to 2015

Responsible for the subrogation claims from the third party insurance companies for all of the United Van

Lines and Mayflower domestic cargo shipments in the system. Reported to the Manager of Claims in a

department of 25-35 employees. Responsibilities included e- mailing documentation and providing status

updates to the third party insurance companies in regards to subrogations and tracing for missing items.

Also reviewed National Account Contracts as they applied toward the carrier's liability amounts and claim

coverage. Prepared settlement letters detailing the claimed items and the carrier's settlement amount for the

subrogations and allocated claim chargebacks to the correct liable parties on the subrogations. Reviewed

system information in regard to the revenue distribution to correctly allocate the claim chargebacks, entered and reviewed system memo pad entries on the subrogation claim orders.

• Participated in the CPPC convention in 2014 for the agents and furniture repair firms.

Claims Review Specialist

UNIGROUP, INC

1999 to 2009

Responsibilities included reviewing claim settlement inquiries from agents that were disputing the claim

chargebacks on particular orders. Also reviewed and determined the correct chargeback and re-allocated the chargeback to the correct parties on the order if necessary. Prepared and organized training round table

meetings for the Adjusters to help them better understand how to correct claim chargebacks. Also

responsible for the monthly Excel reports for management to determine quantity and specific errors for the month. Prepared a monthly report detailing results from the data and recommendations for improvement to

management and the Adjusters. Reported to the Director of Claims. The department included 40-50

employees during this time frame.

• Preparation, Organizing and Presentation of the Claim Adjuster Roundtables for training purposes in regard to Claim Chargebacks.

Government/Military Adjuster

UNIGROUP, INC

1993 to 1999

Handled responsibilities of Alternative Service Claims. Duties also included a monthly statistical report

(Lotus 1-2-3); attended WordPerfect training in-house. Reported to the Manager of Claims. The department

consisted of 55 employees during this time period.

• Selected to receive training on the Mayflower System in Indianapolis, IN in 1996 and trained the

Home Office Claims Management team on the Mayflower system, including Government and

Military claims.

National Account Adjuster

UNIGROUP, INC

1991 to 1993

Handled the claims for major National Account Claim shipments including AT&T, Chubb Group, and

General Motor account claims. Correctly allocated the claim chargebacks to the correct liable parties in the system and reported to the Manager of Claims. The department consisted of 55 employees during this time

frame.

• Successfully trained new Adjusters and assisted with Delay Claims.

California Adjuster

UNIGROUP, INC

1990 to 1991

Regular Adjuster

UNIGROUP, INC

1988 to 1990

Government/Military Adjuster

UNIGROUP, INC

1993 to 1999

Handled responsibilities of Alternative Service Claims. Duties also included a monthly statistical report

(Lotus 1-2-3); attended WordPerfect training in-house. Reported to the Manager of Claims. The department

consisted of 55 employees during this time period.

• Selected to receive training on the Mayflower System in Indianapolis, IN in 1996 and trained the

Home Office Claims Management team on the Mayflower system, including Government and

Military claims.

National Account Adjuster

UNIGROUP, INC

1991 to 1993

Handled the claims for major National Account Claim shipments including AT&T, Chubb Group, and

General Motor account claims. Correctly allocated the claim chargebacks to the correct liable parties in the system and reported to the Manager of Claims. The department consisted of 55 employees during this time

frame.

• Successfully trained new Adjusters and assisted with Delay Claims.

California Adjuster

UNIGROUP, INC

1990 to 1991

Regular Adjuster

UNIGROUP, INC

1988 to 1990

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Bachelor of Science in Management Science

St. Louis University - St. Louis, MO

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©2016 Indeed - Cookies, Privacy and Terms

Bachelor of Science in Management Science

St. Louis University - St. Louis, MO

Edit Edit Resume Resume

Find Find Jobs Jobs

Forward Forward Resume Resume

Who can see your resume?

Public

Your resume will be visible to anyone, in

accordance with our terms. Your phone

number and email address are only

provided to employers you apply to. Your

street address is visible only to you.

Private

Your resume is not visible. Employers

cannot find your resume, but you can

attach it when you apply to a job.

Delete your resume

Education



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