Human Resources Information Technology

GREGORY HENDERSON, PHR

Mobile: 727-***-**** ***************@*****.*** Palm Harbor, Florida 34685 Talent Acquisition Leader and Human Resources Business Partner Transformative recruiting expert and results-driven leader with proven success in RPO/BPO/HRO Designing, developing and executing human capital strategy and aligning business objectives Initiating national and global, value-based human resource solutions for executives and agencies Professional

Summary

More than two decades of experience and evolution in managing executive search and global talent acquisition for early-stage, venture-backed and Fortune 500 companies

Trusted advisor to senior leadership teams, serving as a change agent and subject matter expert on identification, selection, integration of executive and corporate level talent

Experienced as a talent acquisition leader of U.S. and global recruiting teams for high-volume call center staffing delivery, corporate senior leadership, C-suite and key individual employees across all functional areas and industry verticals

Foremost knowledge of principles and techniques to ensure long-term, strategic planning, with expertise in direct sourcing of candidates, Boolean Search, PeerSearching, also use of Taleo, PeopleSoft, and Kenexa Brass Ring Applicant Tracking Professional

Experience

Advanced Systems Design St. Petersburg, FL 2014 –

Advanced Systems Design is a certified government vendor and leading Information Technology and Management Services provider, servicing multiple Federal, State & Local government agencies such as: Veterans Administration, Department of Veterans Affairs, State of Florida, State of Alabama, NASA and the CDC, under both prime-vendor and sub-prime-vendor client relationships Director of Talent Acquisition

Directed and managed all corporate Talent Acquisition and hiring fulfillment initiatives, and recruiter sourcing strategy

Recruited and hired positions along a full spectrum of Information Technology SME’s, as well as majority of common corporate talent verticals throughout US geographic locations

Formalized candidate submittal processes, OFCCP, AAP and federal contractor labor category compliance certifications

Ensured post-hire on-boarding delivery for client accounts and within specific contract award KPI’s and SLA timeline allowances

Garnered sub-prime vendor awards with hiring requirement intake meetings with client end-users, and forged trusted business relationships with prime vendor stakeholders such as Hewlett-Packard and Lockheed-Martin

Northgate Arinso, Jacksonville 2011 – 2014

Now NGA Human Resources, a global provider (HRO-BPO), with innovative solutions in HR Technology, HR Outsourcing and HR Consulting. Offices in 35 countries, supporting customers in over 100. 40% of the UK working population is paid by NGA’s solutions; totaling 54 million pay slips produced per annum servicing 19 million workers. Over 1,000 ERP-based HR implementations globally, utilizing SAP, EuHReka, SuccessFactors and Workday HR platforms Senior Manager Talent Acquisition

Served as primary point-of-contact and negotiator of service contracts with outside vendors for all North America recruitment

Managed the recruiting team and oversaw yearly hiring of over 2400 employees and held responsible for the high-volume, mid-career and executive-level recruiting and staffing delivery to hiring leaders and NGA business partners throughout North America and global markets

Managed the U.S. on-shore and global off-shore delivery of senior executive level hiring in support of large client accounts: Kraft Foods, Johnson & Johnson, DuPont, Fifth-Third Bank, State of Texas, State of Florida, AstraZeneca, and AbbVie

Utilized highly effective communication to proactively keep each business partner and hiring leader regularly updated and informed regarding their talent search status, activity metrics, candidate pipeline development and interview activity

Served as a member of North America Human Resources team and administrated our global Taleo Applicant Tracking System, managing end-to-end Talent Acquisition process for North America’s eight offices and a large virtual workforce population

Designed, developed and implemented high-volume, call-center recruiting and HR processes, supporting multi-city, state and providence call operations centers located in North America, as well as global offshore multi-client call centers located throughout India, Philippines, Asia Pacific and EMEA

Served as a primary Point-of-Contact to NGA’s large-client executive leadership & service delivery employees, answerable for maintaining contract-specific recruiting metrics, including employee performance, CSAT KPI adherence, staffing level hire fulfillment, change request process implementation, employee retention, and recognition/reward programs

Planned and evaluated recruiting team “best practice” sourcing methods used to identify quality candidates while also enriching the “candidate experience” of those selected as potential hires

Reported recruiting team metrics to leadership and identified problem areas needing improvement, gaining stakeholder buy- in/consensus for best practice change solutions

Developed detailed workflow resource planning with internal business partners to ensure that successful recruiting initiatives could be built around anticipated future openings

Micro Focus International Rockville, MD 2009 – 2011 A leading member of the FTSE 250, a $2.3 Billion global software company that improves business value of enterprise applications, with more than 30 years of experience and more than 18,000 customers, including more than 91 of the Fortune Global 100 companies and over two million licensed users Human Resources Senior Corporate Recruiter

Sourced, recruited and hired all employees for nine North America locations, building talent acquisition pipelines and delivering successful hires for executive-level management, account executives, inside-sales reps, software developers, Information Technology experts, pre-sales engineers, and numerous company and corporate infrastructure positions

Planned, hired and delivered two “ground-floor net-new” corporate customer support & sales centers (Troy, MI and Belfast, Northern Ireland). Both centers were ground-floor build-outs in support of corporate inside sales, operations and technical support functions, each requiring multi-language speech capability (English & Spanish fluency in Troy, MI and six-language fluency support in Belfast, Ireland)

Demonstrated functional knowledge of effective talent evaluation that led to consultative and partner relationships with executive- level hiring managers, fostering “equal voice” in hiring decisions

Integrated scalable sourcing platforms (career boards, social media presence, employee referral programs and staffing agency vendor selection for U.S. and U.K.) into federally compliant and highly effective recruiting strategies Data Directions, Palm Harbor, FL 2008 – 2009

Executive Search Consultant

Consulted on projects to develop and implement successful recruiting strategies and lead associated personnel initiatives PricewaterhouseCoopers, Tampa, FL 2007 – 2008

Senior Recruiter, National Markets

Provided creative, strategic solutions for human resources and recruiting needs and completed leadership level hires by working directly by PwC Partners in talent selection/fulfillment

Served as the HR knowledge source for all external candidates and internal employees and mentored hiring managers to improve their candidate interview skills, coaching them in the use of Behavioral Interviewing Techniques

Directed and managed all corporate Talent Acquisition and hiring fulfillment initiatives, and recruiter sourcing strategy

Utilized PeopleSoft Applicant Tracking Software

Data Directions, Palm Harbor, FL 1988 – 2007

Senior Director, Executive Search

Provided human resources leadership to short and long-term contract and permanent employees working throughout the U.S. and the world and directed recruitment of both permanent and contractual hiring of high-performance IT specialists within the banking and financial services industries,

Developing trusted relationships and service-level agreements with client executives and provided continual year-on-year Tier- 1 vendor status for talent delivery with client organizations: Wells Fargo Bank, SunTrust Bank, The Federal Reserve Bank, and additional client organizations throughout North America

Brought continuous improvement of sourcing performance ratios by training staff in recruitment strategies and in the use of unique Internet search methodologies, in-depth interviewing protocols, candidate identification and skill-level assessment

Executed separations process (terminations, contract term end, exit interviews) and managed and facilitated assimilation of new hires into the team, assuring proper on-boarding process and employee day-one access to secure IT development platforms Certification

Education

Professional in Human Resources (PHR) 2008

HRCI/SHRM

Western Michigan University

Bachelor of Science, Business Administration

References

Available

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