Customer Service Representative

Mikeya Allen

**** ******* **. *******, ** *****

432-***-**** Cell

***********@*****.***

Objective

To obtain a position in the field of Safety where I can utilize my Associates Degree and OSHA certification.

Professional Experience

Retail Office Coordinator, Girl Scouts of the Desert SW, March 2015-Present

Duties included procuring resale items for the shop and customers as well as general up keep of the shop

Contributed to achievement of sales target by providing a high level of customer service

Clinic Support Clerk, Permian Basin Community Centers, July 2013 - November 2014

Assisted patients with questions related to medications

Helped complete and then process patient applications including submitting authorization request for medications

Helped maintain a friendly and welcoming environment

Case Manager Assistant, Jeff Diamond Law Firm, July 2011 - June 2013

Provided administrative assistance to Case Managers by answering calls, processing mail, and helping manage client electronic/digital files

Assisted clients in preparing SSI/DIB paperwork

Entrusted with making and logging bank deposits

Eligibility Support Specialist, Maximus, October 2009 - June 2010

Provided customer service to SNAP, TANF, and Medicaid clients

Assisted clients with eligibility questions

Customer Service Representative, Telvista, March 2008 – May 2009

Dispatched an average of 25 Verizon Technicians daily for Verizon small business DSL customers, contributing to a 30% increase in customer satisfaction

Communicated directly with customers to answer inquiries and resolve complaints, this involved assessing the validity of each complaint

Special Skills

I have completed a year of training to obtain a certification in the field of OSHA. I am currently in the process of obtaining any Associate’s degree and will have this complete in December 2015.

Education

Associate’s Degree in Science – Occupational Safety Health and Administration, Graduated with Honors, December 2015, Odessa College

Certification in Occupational Safety Health and Administration Level 1, 2015, Odessa College

University of Texas Permian Basin, 2009-Present, Odessa, TX

Certification in Phlebotomy, 2011, Odessa College

Contact this candidate