Customer Service High School

Sarah Gregory

**** * ******* *** #*, Fayetteville, AR 72703, Phone: 479-***-****, *********@*****.***

Objective: To use my experience and abilities to provide excellent customer service and create an organized, stress free environment.

Work Experience:

Group Lead, Customer Relations, July 2015 – Present

Wal-Mart Shared Services; 1205 Moberly Lane; Bentonville, AR 72712; 479-***-****.

Supervise agents in a call center setting.

Create daily reports of production numbers for upper management.

Support agents with questions.

Provide customer service on escalated issues.

Communicate with suppliers and buyers on upcoming promotions and issues.

Provide training opportunities to new associates.

Sr. Returns Processor, April 2013 – February 2015

Acumen Brands, Inc., 479-***-****.

Process inbound freight and complete return/exchange process

Monitor inventory for accuracy

Maintain safe working environment per OSHA regulations.

Field Project Supervisor, February 2011 – October 2012

Wal-Mart Store Planning

Supervise a small group of hourly associates in a fast paced store setting.

Ensure safety of customers and associates at all times.

Resolve conflicts with blueprint and spacing, as well as presentation.

Group Lead, Store Support, Modular Planning, Signing, August 2009 – February 2011

Wal-Mart Shared Services; 1205 Moberly Lane; Bentonville, AR 72712; 479-***-****.

Supervise agents in a call center setting.

Create daily reports of production numbers for upper management.

Support agents with questions.

Provide customer service on escalated issues.

Communicate with suppliers and buyers on upcoming promotions and issues.

Provide training opportunities to new associates.

Customer Care Agent, June 2008 – August 2009

Wal-Mart Shared Services; 1205 Moberly Lane; Bentonville, AR 72712; 479-***-****.

Provide customer service to stores on merchandising, signing, and operations issues.

Communicate with suppliers and buyers on upcoming promotions and issues.

Process large amounts of daily contacts

Volunteer Work:

Over 6 years of working with local high school students to provide a safe, creative outlet free of charge. I helped create a local performance group that provides at risk teens in low income and poverty level school districts a suitable alternative to being home alone after school.

Computer Skills:

Microsoft Office including Word, PowerPoint, Outlook, and Excel

10 key

Type 42 WPM

Education: May 2003, Farmington High School graduate

College Prep Track Diploma

August 2003-May 2007, University of Arkansas

Transferred – no degree

August 2010-August 2015, American Public University

B.A. English

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