Customer Service Support
Resume:
Abbey Fitzjarrell
Qualification Summary
Experience working in fast-paced environments demanding strong organizational and interpersonal skills.
Trustworthy, ethical, and discreet with commitment to superior customer service.
Remain confident and poised in interactions with individuals at all levels.
Possess strong attention to detail and resourceful in completing projects; and am able to multitask effectively.
Performed administrative and secretarial support functions for many positions.
Assisted with general accounting functions, provided telephone support, investigated and resolved billing problems Employment History
Hospitality Specialist Hotel Indigo– Waco, TX August 2015-December 2015
Opening server for breakfast, lunch and dinner shifts
Maintained hotel restaurant and bar
Maintained front desk and room service needs
Guest relations and customer service
Provided excellent and knowledgeable service for all food and beverages
Created a relaxing and ‘vacation-like’ atmosphere throughout the restaurant
Developed structure, raised the level of motivation and work ethic among co-workers Team Support Specialist Paycom – Oklahoma City, OK March 2015-May 2015
Processed payroll, filled out term paperwork
Filled out client forms, validated taxes, fixed client tax issues
Dealt with Same Day Back Dating, pulled reports daily
Attended classes and trainings daily
Worked closely with all Specialists on the team and completed tasks needed by each member
Was part of an experimental restructure that was later implemented across the entire Payroll department due to its success Server Charleston’s Restaurant – Edmond, OK December 2012-February 2015
Deliver exceptional, friendly, and fast service
Answer questions about menu selections and make recommendations when requested
Accurately memorize orders and partner with team members to serve food and beverages that exceeded guests’ expectations.
Skillfully anticipate and address guests’ service needs
Manage opening and closing duties, including restocking items and communicating to management on needed items. Creative Internship Poteet Theatre – Oklahoma City, Oklahoma May 2014-August 2014
Assistant director and choreographer
Worked as a counselor for the children and led them in vocals and performance
Helped with costume design, fittings, and keeping costumes organized
Worked on the set design, painting, construction and placement
Assisted in every part of the process in developing a successful children’s show Trainer/Server BJ’s Brewhouse – Waco, TX April 2012-August 2012
Was a significant part of preparing and opening the new store
As a Team leader trained new waiters on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
Delivered exceptional, friendly, and fast service
Managed opening and closing duties.
Head Cashier Forever 21 - Waco, TX May 2010-February 2012
Led cashier team to deliver excellent service
Maintained cash wrap
Helped with overnight floor site and create displays
trained and mentored new employees in various areas
Answer customer inquiries and resolve issues promptly Office and Computer Skills
Microsoft Word, Microsoft Excel, PayCom based payroll systems, banking systems, Link, scheduling, fax, email, organization, filling. Education
University of Central Oklahoma, Edmond, OK August 2012-Graduated Dec 2014 Bachelor of Music in Music Theatre
Other Interests
Theatre, dance, choreography, music, working with children and motivating young people.
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