Customer Service Technical Support

Kenneth Lawrence Jr.

A Driven Hard-Worker, Quick Learner, Team-Player, Upcoming Coder & Software

Developer, Professional Businessman Experienced in Information Technology and Media Publishing

Highland Park, MI

********@*****.*** - 313-***-****

• Quick Learner, team player with Business IT, Customer Service, Media Publishing experiences

• Completed 5-week JAVA Bootcamp Training with Grand Circus Detroit

• Strong, work-ready understanding of front-end or back-end programming and be positioned to start their career as an entry-level developers.

• Driven hard-worker with track record of high quality work

• Updates job knowledge by researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Advisor

THE MINACS GROUP USA (APPLECARE TECHNICAL SUPPORT) - Southfield, MI - December 2012 to December 2014

Provided quality Customer Service & Technical Support to Apple Inc. customers and clients. Sales Consultant

EverDry Waterproofing - Sterling Heights, MI - September 2010 to September 2011 Implemented over 300 Free Estimates & Inspections for Residents with foundation problems. Note Consultant

LAWRENCE CREATIVE FINANCING - Southfield, MI - November 2009 to September 2011 Provided quality education and consulting to over 125 financial professionals and their clients about the world of Cash Flow Notes and other instruments.

EDUCATION

Apprenticeship Program/Certification in (Java, JavaScript, HTML, SQL) Grand Circus Detorit ( 5-Week Java Bootcamp Training) - Detroit, MI 2015 to 2016

Landscape Maintenance Certification in (Landscaping & Equipment) The Greening Of Detroit Workforce Development - Detroit, MI 2015 to 2015

Business Professional Information Technology Customer Service HOPE Information Technologies Center - Detroit, MI 2012 to 2012

Audio/Video Media Production Certification in Media Production Specs Howard School of Broadcast Arts - Southfield, MI 1999 to 2001

Associates of Arts/General Studies Degree in General Studies Wayne County Community College - Detroit, MI

SKILLS

Strong, work-ready understanding of front-end or back-end programming and be positioned to start their career as an entry-level developers. (1 year)

LINKS

http://www.facebook.com/KenLawrence2009

http://www.linkedin.com/in/kjlawrencejr

CERTIFICATIONS

MIOSHA 10

August 2015 to Present

CPR/First Aid

August 2015 to Present

ADDITIONAL INFORMATION

Grand Circus Detroit Java Bootcamp Training:

Our bootcamps are a total of 10 weeks - 2 weeks of at home learning followed by 8 weeks of in-class lectures, labs and projects. Over the course of the bootcamp, students will establish a strong, work-ready understanding of front-end or back-end programming and be positioned to start their career as an entry-level developers. Computer Skills:

Software: Microsoft Office Suite 2010: Word, Excel, PowerPoint, Outlook, Windows 7 & Internet Explorer

Hardware: Printers, Scanners, Faxes, Flash Drives, USB Ports, and CD/DVD

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