Manager/Sales
Resume:
LUCY A. SCHAEFFER
Lindenhurst, New York 11757
***************@*****.***
CAREER SUMMARY
Hard working sales professional with outstanding social skills and professionalism. Offering many years of hard work, responsibility and accountability to any given outside sales position. Provided outstanding customer service and management skills that resulted in receiving a compliant free award from BBB.
PROFESSIONAL EXPERIENCE
BIRCHWOOD SVCS. I, LTD. (formerly Birchwood Tree Svc.), Palatine, IL 1996 – 2015
A company providing quality tree care service to landscape contractors and homeowners.
Sales/Office Manager
Managed all aspects of daily business including: meeting directly with homeowners to discuss tree care needs which resulted in 80% of contracts signed, addressing customer inquiries, typing correspondence and invoices, accounts receivables and payables, collections and preparing liens, and creating and executing advertisements and business development. Co-owner for Birchwood Tree Service in 2011 and Owner for Birchwood Services I, Ltd. in 2014.
●Provided outstanding customer service and management skills in 2012 that resulted in company receiving a complaint free award from BBB.
●Managed a crew of up to 5 employees.
●Met with homeowners directly and was able to close over 80% of contracts.
●Assisted in writing a proposal for a large apartment complex.
●Realized cost savings between 25%-50% by researching and selecting a more competitive
printing and advertising vendors.
●Increased sales by creating new advertising strategies and creating new database of existing
and potential customers.
●Provided new ideas to President for company to generate more revenue.
●Created first ever marketing brochure to increase exposure and tap new market segments.
THE MENTOR GROUP INC., Buffalo Grove, IL 1994 - 1996
Career management firm specializing in executive coaching, mentoring initiatives, and outplacement.
Contract Assistant (L & S Secretarial Services) (1997 – 2008)
Assisted firm with administrative assignments on a “as needed” basis.
Office Coordinator (1994 -1996)
Reported to the President. Supported up to 30 professionals including: transferring calls to appropriate extensions or voice mail, typing correspondence and resumes for job seekers and office staff, daily computer back-ups, greeted clients, purchased office supplies, and trained temporary assistants.
●Executed all administrative duties for out-of-state manufacturing plant closing including
word processing of over 560 resumes and business correspondence.
●Created training manual for temporary assistants and a procedure manual for all
administrative job functions.
●Increased efficiency by reorganizing administrative area for clients and office staff.
●Redesigned overheads consisting of over 100 pages for employee group workshops.
●Developed an Internet instruction sheet, including site location, which made it easily
accessible for candidates and office staff.
●Contributed to computer programming and assisted candidates and office staff with software
questions.
●Increased sales by over 6% by telemarketing a recruitment advertising.
●Built rapport with recruiting sources including: Illinois Department of Employment Security
and Jewish Vocational Services.
Lucy Schaeffer, page two
CHARTERED LENDING SERVICES, Arlington Heights, IL 1994
Lending institution focusing on the home mortgage arena.
Loan Officer
Reported to Senior Loan Officer and General Manager. Originated, wrote and processed loan applications; worked with underwriters and telemarketers; supported Senior Loan Officer and
trained telemarketers.
●Closed 99% of loans which were originated through telemarketing calls.
●Selected to handle existing loans that were originated from prior loan officer.
●Pulled customers' credit reports through Trans Union Credit Report for auto loan
processing.
Administrative Assistant
Worked closely with Senior Loan Officer and performed administrative duties.
●Volunteered to provide secretarial support to additional department.
●Telemarketed homeowners for loan availability on refinancing.
UNIVERSAL MEDICAL INSTRUMENT CORPORATION, Ballston Spa, NY 1990 - 1993
A medical device manufacturer of angiographic devices. Acquired by Merit in 1997.
Regional Sales Manager (1992 -1993)
Managed direct sales territory for the Midwest region. Supervised up to 8-10 independent representatives. Sold to radiologists and cardiologists on key hospital accounts. Attended trade shows and regional sales meeting. Performed secretarial duties and cold calling. Traveled 45% of the time and was relocated to Chicago, Illinois.
●Achieved "Top Ten" ranking for 6 consecutive months out of 25 company representatives.
●Customer Service Representative/Telemarketer/Secretarial Assistant (1990 -1992)
●Performed customer service functions, telemarketing, outside sales calls, and secretarial duties.
Customer Service Representative (1991)
Secretary (1990)
A.G. ADJUSTMENTS, LTD., Lake Success, NY 1988 -1989
Industry leader in account receivable management and commercial collection field.
Secretary/Dictaphone Typist
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Access, Outlook, ACT!, Quicken, QuickBooks
Typing: 75-85 wpm, Dictaphone Typing
SPECIAL TRAINING
How to Be a Better Proofreader, Advanced Selling Skills,
Effective Selling Techniques, Data Entry, Bookkeeping
EDUCATION
Western International University, Phoenix AZ
Associate of Science, Business Administration
with additional 6 credits earned towards Bachelor’s Degree
(May 2007)
Nassau Community College, Garden City, NY
Completed 30 credits in Liberal Arts
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