Durvi E. Carter

Senior Systems Engineer/Monitoring Manager

*** ********* **. *******, ** 30075

Phone: 678-***-****

Email: actnwr@r.postjobfree.com

Professional Skills

Key Skills and Knowledge

Application Development

Data Conversion

Data Migration

Database Design and Integration

DataCenter/Hosting facilities

PCI DSS Compliance

Public Trust Level 6

Reporting Services

Risk Assessment

Project and Program Management

MS Project

SharePoint

Siebel

Monitoring and IT Risk Applications/Tools

Dell Secure Works Portal

IBM Netcool

NetApp Storage

NetIQ Professional Suite

Qualys Vulnerability Manager

RSA Data Loss Prevention Suite

Splunk

UniCenter

WhatsUP GOLD

WireShark

Xymon

Communication and Networking

Altiris

Aventail VPN

Avocent

Cloud Technology

Cisco VPN

Compaq Insight Manager

Dell Open Manage

Ecora

ELM

HP OpenView

IIS

LanDesk

Linksys

Nortel

SMS

SSH

St. Bernard

TCPIP/SNMP

Timbuktu

Databases/Applications

BEA WebLogic

IT CMDB

Microsoft Access

Microsoft Clustering

Microsoft SQL Server

Oracle

People Soft

SAP

Hardware

Cisco

Compaq

Dell

EMC

HP

IBM

Operating Systems

Active Directory

AIX

Citrix

DOS

IBM OS/2

MS Windows/XP/7/8.1/10

MS Server /2000/2003/2008/2012r2

Netware 4.x

Tivoli

VDI

VmWare

Vista

XenApp/XenDesktop

UNIX

Call Center and Help Desk

Change Point

Remedy

HP Service Center

Print Output Management

Canon

Epson

Konica-Minolta

HP

PageCenterX

Ricoh-IKON

RDFIdeas

Xerox

VPSX

HealthCare/Patientcare

EPIC

McKesson

Cerner/Siemens

Professional Summary

Proficiently manage monitoring and infrastructure systems on a global scale.

Effective systems management skills.

Utilize strategic system techniques to accomplish complex tasks in strict deadlines.

Successfully implement migrations, lab and systems testing, and delivery coordination for major rollout projects. Highly experienced in many aspects of computer and Information Technology, including LAN\WAN technology.

Demonstrated 25+ years of technical experience and training in diverse settings.

A dedicated SYSTEMS PROFESSIONAL/PROJECT LEAD with 15 + years of technology development and management experience.

Capable of resolving technical issues within the Systems Infrastructure in a timely and accurate manner.

Excellent time-management skills, able to implement projects on schedule and within the scope of budgetary restraints.

Career History

Levi, Ray & Shoup, Inc. (LRS) - (Regional Office – Alpharetta, GA) 08/14-09/15

EOM Systems Engineer

Provided Pre-Sales Technical Support for the business and accompany sales representatives and managers on national sales calls and client visits.

Performed technical services and installed EOM (Enterprise Output Management) software products on various platforms at client sites; Windows Server 2000-2012, Linux servers, AIX and mainframes.

Participated in Windows and Linux server migrations and windows provisioning assignments at client locations.

Installed, configured and modified EOM applications using products like Active Directory, IIS, XenApp/XenDesktop, ASP.NET and Group Policy Objects.

Produced Perl/Python, VB Script, QXML and PowerShell scripts when customizing products and applications.

Installed systems including firewalls, load-balancers, virtualization servers and windows clusters.

Implemented proof of concepts with backup solutions like NetApp Storage and other data backup solutions.

Presented technical processes and concepts to customers and clients regarding EOM products, services and platforms.

Quickly assessed customers’ IT environments and understanding how LRS products related to their business needs.

Royal Bank of Scotland - WorldPay, US - Atlanta, GA 08/10-05/14

Senior Monitoring Engineer

Responsibilities included providing monitoring support and management of highly visible Windows and Linux systems and applications. Provided performance monitoring using tools like NetIQ AppManager, Xymon, NetCool, IBM Tivoli, HP OpenView, Altiris, NetWitness, VmWare ESXi,, RSA DLP and Qualys Vulnerability Manager. Implemented monitoring tools to proactively manage the health and availability of the IT infrastructure, including operating systems, databases and servers across a global environment. Showed a reduction in cost and network optimization by using NetIQ and IBM Tivoli to monitor disk I/O, CPU, memory, physical and virtual disk and network usage. Monitored and managed over 900 Windows and Linux/Unix servers and network appliances in the environment. Built and designed NetIQ Application monitoring infrastructure made up of Microsoft SQL clusters and load-balancing. Used performance tools to monitor systems availability and capacity to meet SLA requirements. Set SLA guidelines for performance monitoring and vulnerability management criteria. Lead major performance tools upgrades and application integrations for internal and international offices. Managed and kept performance monitoring Windows platform in tune and at required levels for compliance. Provided IT Risk assessments’ for PCI-DSS compliance audits and applications. Collaborated with Executive staff in planning major application and system upgrades. Managed daily monitoring operations for system metrics and reporting. Team Lead Engineer for security analysis and client relations between clients such as Novell/NetIQ, Qualys, EMC RSA/DLP, Altiris and IBM Netcool and Tivoli. Designed and implemented project plans for monitoring tools and applications. Participated in migration projects that included building and configuring MS Windows Server 2000, 2003, 2008 and 2012r2. Instrumental in working with Active Directory domain consolidations and migrations. Implemented performance server migration for data center and DR site. Defined system objectives and prepared system design specifications to meet user requirements and satisfy interface problems. Participated in escalation process and wrote procedures for performance monitoring. Formulated logical statements of user requirements and developed solutions through application of systems and methods of engineering techniques. Reviewed alternate approaches and selected appropriate methodology. Reviewed and wrote literature, patents, and current practices relevant to the solution of assigned projects. Participated in Windows 7 upgrade projects and implemented monitoring solutions for new MS Windows infrastructure.

Hewlett-Packard Corporation - Alpharetta, GA 06/09-07/10

Senior Project Engineer (TSG IT Migration from EDS to HP Data Center)

Planned all aspects of project development including scope, objectives, deliverables, tasks, budgets, resources, schedules, coordinating teams, managing dependencies for global datacenter migrations.

Oversaw development or deployment of projects, ensuring SLAs were delivered in a dedicated timeframe.

Architected and implemented server migrations for Windows 2003/2008 server and Unix/Linux platforms.

Maintained regular contact with the relevant business partners and technical owners.

Determined clear communications between the application teams throughout the project.

Managed cross-functional teams of IT experts and users to deliver efficient and proficient results at the end of a pre-determined timeline.

Participated in MS Active Directory domain migrations from EDS to HP forest.

Tracked project deliverables using appropriate tools and resources.

Unisys Corporation - CDC (Centers for Disease Control and Prevention) - Atlanta, GA

Senior Systems Engineer/Monitoring Manager 05/05-05/09

Conducted daily project plans and managed completion of customer’s applications.

Promoted Mid-Tier Data Center accounts as they related to monitoring CDC applications and Windows and Linux servers.

Managed and supported datacenter and hosting facility’s daily operations for over 2500 Windows and Linux servers.

Provided excellent customer service and productivity for on-site, global, and Disaster Recovery facilities.

Managed various software applications for high-visibility customers and projects.

Configured and installed Windows and Linux servers with high availability using Veritas and Microsoft clustering in a load-balanced environment.

Monitoring Systems Engineer/ Sr. Dell Engineer

Federal/Corporate, NetIQ/SQL System Upgrade 05/05-04/09

Project manager and team lead over multiple areas on highly visible upgrades and implementation projects. Responsibilities included managing the systems daily operations and development plans. Responsible for analytical and availability data reporting on all national systems. Designed, developed and implemented a successful growth and scalability plan as it pertains to the CDC. Project Liaison between Mid-Tier Data Center - (MTDC), CDC and NetIQ Federal Systems. Implemented NetIQ Applications to develop and manage MTDC customer applications, databases, and systems. Managed the development and implementation rollout plan for NetIQ Applications for MTDC and CDC. Monitored and managed over 600 servers for MTDC environment with the scalability to expand to over 2500 servers. Performed root cause analysis for system issues and provided technical support for various application servers. Analyzed and evaluated major system projects and upgrades, such as NetIQ, Veritas, and SQL server requirements.

IKON OFFICE SOLUTIONS - Norcross, GA 10/98–04/04

Systems Engineer (Lead) - IKON Network Center

Monitored and managed NT/Exchange infrastructure in support of over 30,000 desktops and 100 servers in 500 locations. Managed TCP/IP, WINS, DNS, DHCP, RAS, VPN, and backup services (ARCserve and Veritas). Provided effective problem solving as part of the Help Desk team using Remedy for ticket tracking. Provided 3rd level support for NT, Exchange 5.5, Windows (95, 98, 2000, and XP), RAS, Outlook, DNS, WINS, Extranet, and DHCP using remote management tools such as LANDesk, SMS, and Compaq Insight Manager.

FIRST DATA CORPORATION (formerly EPS Inc.) - Atlanta, GA 09/95–09/98

Desktop/LAN Lead Engineer

Comprehensively managed a Novell network that consisted of five servers and 350 local users with 500 remote users. Provided daily maintenance and troubleshooting for NetFRAME and NT servers. Instructed and assisted sales departments in the use of Microsoft and Lotus software.

Coordinated successful conversion of e-mail platform from cc:mail and GroupWise to Exchange.

Effectively planned and interfaced with multiple departments to facilitate an upgrade from Windows 3.1 to Windows 95.

Managed team in transitioning support, equipment and documentation for Outlook 97 rollout and supervised two direct reports.

Education

SOUTH CAROLINA STATE UNIVERSITY - Orangeburg, SC - 1986

Bachelor of Science Degree in Computer Science and minor in Business Administration

Professional Certifications/Security Clearance

<Dell Certified Technician/Engineer> * <Novell Certified Network Administrator 4.x>

<A+ Certified> * <Six Sigma - White Belt> * <Public Trust Level 6>

Professional Training

NetIQ Professional Suite, QualysGuard Vulnerability and PCI Compliance, RSA/DLP 9.6, Microsoft Windows Suite, NetWare 4.x Administration, ChangePoint, Netcool / Omnibus v7, Dell Systems, Compaq Systems, Sun Systems, Microsoft Windows 2K,Windows 7, Microsoft Server, Intel Systems, Remedy, Cisco VPN.

References Available Upon Request

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