Customer Service High School

LORENZO CASTELLI *******.********@*******.**

https://www.linkedin.com/in/blcastelli/ +1-905-***-**** EDUCATION

Bachelor of Commerce, Smith School of Business, Queen’s University, Kingston, ON 2019

• Academic award: Honor’s Dean’s List, Excellence Scholarship

• Relevant course project: Analyzed the financial strength of Premium Brands’ current position Ontario High School Graduation Diploma, Abbey Park High School, Oakville, ON 2015

• Eagles Tennis Medal (2014), Academic Honour Roll (2012-15)

• Participated in a business case competition, DECA

• Managed a variety of events as a student council member PROFESSIONAL EXPERIENCE

Founder, Ink Garment, Oakville, ON 2014-15

• Created my own company selling custom made garments for local businesses, school team sports and councils, generating a company valuation of $5,000 Marketing Assistant, Clarks, Oakville, ON 2014

• Produced a PowerPoint presentation for the VP of Canada, to leverage social media and increase sales

• Proactively communicated with clients daily to provide superior customer service

• Managed promotional material for clients on a tight deadline, reducing lead time by 3 days Cashier and Customer Service, Toys R Us, Oakville, ON 2013 Grocer, No Frills, Oakville, ON 2012

OTHER EXPERIENCE

Corporate Hospitality Committee, Canadian Open Golf Tournament, Oakville, ON 2013

• Greeted and accommodated corporate guests in VIP pavilions, providing an excellent and luxurious customer service

Tennis Instructor, Ontario Racquet Club, Mississauga, ON 2011

• Taught young children the basics and fundamentals of playing tennis, with the supervision of a full time coach and instructor who taught me along the way ADDITIONAL SKILLS AND INTERESTS

• Languages: Fluent in English and Spanish

• Technical Skills: Microsoft Office and social media platforms

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