Social Media Management

GARY ROSSI

*****-* *** ** *** Lobos 858-***-****

San Diego, CA 92127 ********@*******.***

OPERATIONS MANAGER

Results oriented leader with 15+ years of operational, quality/performance excellence and administrative expertise and experience across a myriad of industries including education, athletic and sports, financial services, construction, health care, defense and aerospace. Creative, imaginative and industrious leader. Expertly adept in strategic planning, organizational/team development and process improvement and reengineering. Super savvy professional networker skillful with a variety of social media platforms. Continually focuses on improvements in operations and administration – reducing costs and cycle time. Recognized for building, leading and motivating cross-functional and cross-departmental teams. Key competencies include:

Strategic Planning – Performance Scorecards – Customer Relationship Management – Continuous Process Improvement – Social media networking – Total Quality Management – Developing Relationships – Competitive Analysis – Project Management – Profit & Loss – Forecasting & Budgets – Reengineering – Business Metrics – Employee Training/Coaching – Marketing Plans

PROFESSIONAL EXPERIENCE

Varsity Soccer Coach

Senior Lifeguard – Administrator

Campus Security

Poway Unified School District, San Diego, Ca 2009 – Present

Supervises in excess of 30+ student and full time staff, providing patron and customer services for well over 250 clients, supervising schedules, overseeing labor hours and budgets to include purchase orders over a budget of over $150,000 and, developing and implementing aquatic center operational processes and procedures.

Selected as Head Coach, designed and developed plans in starting high school’s new women’s soccer team. Fundraised $96,000 over 6 years equipping teams with uniforms, goals and soccer equipment, developed detailed annual schedule and tryout regime, and developed Training Plan. For increased exposure of young woman student athletes build an expanding network of social media to reach out to over 350 colleges and universities. Results: Selected as Coach of the Year; League Champions 3 of 5 years with back to back titles; CIF San Diego Finalists and Semi-Finalists.

Researched, developed and managed over 20+ aquatic’s center detailed operating procedures including pool operations, maintenance, set-up for all aquatic sports, water polo matches and swim meets as well as its initial strategic plan where none existed. Provided training to the 30+ staff regarding procedures. Implemented 6S within center. Results: Reduced time by 20% in all aquatic center operations and eliminated errors previously made from not having documented procedures.

PRESIDENT/CEO/SOLE PROPRIETOR

The Coaches, San Diego, CA 2002 – Present

As Sole Proprietor and Principal consultant/business coach managed a dynamic book of business (in excess of $150,000) for a wide range of agile and results-oriented organizations and companies in achieving business performance excellence through customer and market-focused strategies using the Baldrige Criteria for Performance Excellence to include strategic planning, performance/organizational scorecard, process improvement and customer care systems and process. Managed no less than 3 customer contracts per year.

Coached and managed a team of 25 Pilot Project Team Leaders for nation’s 8th largest urban school districts as results decreasing annual reserves. Led, managed, developed and implemented improvements from customer inputs and survey results. Results: Increased student cafeteria participation by 25% and gross revenues by 6% - $3500 per school for 168 schools.

Coordinated, developed and managed the plan of action and milestones for a local school district’s personnel commission in developing business plan since no plan existed. Researched, facilitated, led, developed and managed/implemented business plan with associated key success measures. Results: Decreased customer complaints from over 10 per month to zero; and, increased accuracy of eligibility lists from less than 10% to 80%.

Engineered, facilitated and managed company’s strategic plan where one did not exist. Led executive team in formulating strategic initiatives, long range goals and business performance scorecard. Results: Increased profitability from 13% to 50% while reducing employee turnover by 50%.

VICE PRESIDENT OF CLIENT SERVICES

San Diego Jobs, San Diego, CA 2006 - 2012

Managed wide variety of client services (scheduling meetings, developing resumes, developing marketing plan, utilization of social media and timetable for employment) in professional career management and consulting specializing in career transition for mid to senior level client/customer professionals and executives.

Coached, mentored and managed client’s efforts through career transition process including skills assessment, personality assessments, resume writing, face to face and social media networking, personal marketing plan, interviewing and negotiations. Results: Achieved 80% for well over 100+ clients obtaining a new career.

SENIOR CONSULTANT

Booz Allen Hamilton, San Diego, CA 1999 – 2002

CAREER NAVAL OFFICER

Navy SEAL/Frogman

Bomb Disposal Technician

Head of Operations

Internal Quality Consultant & Strategic Planner

United States Navy, San Diego, CA 1979 – 1999

EDUCATION

Master of Arts, Management (emphasis organizational development/excellence), University of Redlands

Bachelor of Arts, Liberal Studies, University of the State of New York

Bachelor of Science, Oceanography, United States Naval Academy

Contact this candidate