Customer Service Manager
Resume:
Cristina Villacres
*******************@*****.***
Experience
CitizenM Hotel, New York, NY
Ambassador January 2014 August 2015
Provide support to the reservation department in the Netherlands. Taking reservations through emails, hotel’s website and in person. Assist guest’s inquires working directly with Expedia and Booking.
Compute bills and take payments. Handle guests check-ins and check outs properly.
Answer phone calls, emails and correspondences to aid guests helping mobilize around NY during their stay.
Work in different areas of the hotel rotating front desk, concierge and bartender for CanteenM and Cloud Bar rooftop bar.
Bartender and coordinator of events for Cloud Bar rooftop bar preparing food services and drinks for individual and corporate clients.
Private Spanish lessons, New York, NY
Private Spanish Tutor February 2009 January 2014
Instructor of basic, intermediate, and advanced Spanish emphasizing in daily conversations and writing assignments for various clients.
Translator of bilingual documents, letters and advocacy for different range of clients.
Safe Horizon, New York, NY
Case Manager 2009 2010
Provide crisis intervention and case management to victims of domestic violence.
Develop safety planning goals, family assessment, and coaching of clients trough medical support and progress notes.
Bilingual case management and responsible of clients needs such as counseling, support group, work training and medical services. Translator of Spanish to English documents.
Community Mental Health Center, Bronx, NY
Case Manager TEMP position 2010
Responsible for providing direct services and coordination to the mentally disabled and homeless population.
Meet with clients to create treatments plans and assessment to assure the appropriate medical care and social service.
Data entry and client’s tracking of medical improvements and follow ups, counseling and social services.
Education
John Jay College, January 2009
Bachelors Degree: Liberal Arts, Major in Forensic Psychology
GPA 3.5 Magna Cum Laude
Skills
Proficient in Microsoft Office including Word, Excel, Power Point, Mac OS X & Apple Platform.
CPR and first aid certification. TIPS Bartender license. Spanish Native
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