Customer Service Care

Katherine Johnson

* ******** **** ***********, ** 27361

Phone: 336-***-****

E-mail: ***********************@*****.***

Qualification

Over 20yrs clerical experience

Strong Computer skills

Maintain excellent oral and written communication

Experienced in training and evaluating co-employees

Ability to work independently or as a team

Exceptional organizational skills

Dedicated work ethic

Education

Liberty University, Lynchburg VA- BS-Medical Administration-Sophomore Student

Forsyth Community College, Winston Salem, NC- Phlebotomist Certification-11/2010

Experience

Quest Diagnostic Laboratory, Winston-Salem, NC –Float Phlebotomist - 10/2012-10/2015

Responsible for providing coverage at multiple locations for multiple roles

Government clearance to work in V.A Hospitals

Setting up and breaking down labs

Training new employees

Performing phlebotomy duties

Collecting and verifying Insurance information

Giving Great Patient/customer care.

Cornerstone Health Care, High Point NC- Phlebotomist - 05/2011-11/2011

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Community Clinic of High Point,-Phlebotomist/CNA. - High Point, NC- 01/2010-05-05/2011

Perform Phlebotomy and Lab duties

Triaged Patients

Performed EKG’s

Assist in maintaining office files, data and other important documentation

Furnitureland South, Jamestown, NC- Customer Service- 12/1999-09/2009

Trained team members and evaluated performance

Answered incoming call center calls

Solving the Queries of customers and providing account status

Open, closing, and maintaining accounts

Processed purchased orders

Read and analyzed incoming memos, submissions and reports to determine the significance and plan their distribution.

References available upon request

Contact this candidate