Customer Service Manager

Location:

Woonsocket, RI

Posted:

February 23, 2016

Contact this candidate

Resume:

Ann-Marie Lavallee-Kell

** ****** **.

Woonsocket, RI 02895

(508)-508-***-**** (My mother’s #)

OBJECTIVE:

To join a company in an entry level position where clerical and good customer service skills will benefit the organization.

SKILLS:

Customer service

Telephone

Computers: Word, Excel, Power Point, Windows

Data / Order Entry

Filing

Detail Orientation

EXPERIENCE:

Assistant Manager, Acting Manager, Store Manager, Operation Manager

Dollar Tree Rhode Island & Mass 2005 – 2014

During my employment with Dollar Tree, I was responsible for the following:

Taking in truck deliveries.

Opening & Closing the store.

Assigned departments to my freight crew.

Set up and stocking of Merchandise.

Organized stockroom.

Took in Vendors.

Made change account / fund.

Did cycle counts.

Did ASR’s – reset aisle.

Accounted for all deposit slips and signed off.

Filed all paperwork every week.

Approved Payroll & sent out Profit Center.

Made schedules & did store orders.

Authorized for returns, post voids, & pick up (pull money from drawer).

Gave tasks to cashiers.

Set up new store for opening.

Part Time Associate

Avenue, Wrentham Outlets, Wrentham, Ma 2004 – 2004

During my employment with Avenue, I was responsible for the following:

Cleaning & putting merchandise back to the floor.

Counted drawers before & after shifts.

Organized the stockroom.

Helped with markdowns.

Part Time Supervisor

Paper Factory, Wrentham Outlets, Wrentham, MA 2004 – 2005

During my employment with Paper Factory, I was responsible for the following:

Opening & Closing the store on a day to day basis.

Answered Phones.

Provided Customer Service.

Balance change account / fund

Paperwork to account for & file.

Verified that all price adjustments were accurate.

Took in store shipments.

Made & dropped bank deposits.

Set up and stocking of merchandise.

Did balloon orders.

Full Time Third Key

Big Dog Sportswear, Wrentham Outlets, Wrentham, Ma 2003 – 2005

During my employment with Big Dogs Sportswear, I was responsible to the following:

Opening & Closing the store on a day to day basis.

Answered Phones.

Customer Service.

Balanced change account / fund.

Tracked & filed paperwork.

Verified that all price adjustments were accurate.

Took in store shipments.

Made & dropped bank deposits.

Set up and stocking of merchandise.

Department Lead & Unit Control Supervisor

Ames / Zayre Corporation, Bellingham, Ma & Franklin, Ma 1985 – 2002

During my employment with Ames was recruited by several managers to assume lead responsibilities in their departments or in other stores, including but not limited to Customer Service, Crafts and Electronics.

Answered phones & directed calls to appropriate departments.

Enforced company’s return policies while trying to maintain customer satisfaction.

Diffused tense situation with irate customers by providing solutions for their complaint.

Balanced change account / fund.

Managed cashiers assignment to registers & oversaw break & lunch schedule.

Verified that all price adjustments were accurate.

Set up and stocking of merchandise.

Completed data entry of the following information: price adjustments, markdown deviations & audit counts, filed paperwork associated with ordering and inventory within the department.

EDUCATION:

Bellingham Memorial Jr. Sr. High School 1982 – 1986

Community College of Rhode Island, Lincoln Campus

Associate Degree in Retail Management, Mass Merchandising 1989 - 1994

Associate Degree in Business Administration, Management Concentration 1994 -1995

REFERENCES:

Available upon request:

Ann-Marie Lavallee-Kell

17 Newton St.

Woonsocket, RI 02895

508-***-**** (My mother’s house #)

REFERENCES: