Customer Service Representative

Kishan Seeram

** ********* *****. ********, ** L*T2E5 **********@*****.*** 647-***-****

Profile

Human Resource professional with an education in human resources and administration. Using HR courses, related software and diverse experience to become a strong, and well equip HR professional to my organization. Education

Advanced Diploma Program- Human Resources George Brown College, Toronto 2012-Present (Nights) Skills/Abilities

Proficient working knowledge and completion of Microsoft Office software courses, including Visio and Access

Completion of HR Courses: Recruitment & Selection, Organizational Behaviour, Compensation, Workplace Health & Safety, Labour Relations, Employee Retention, HR Management and other CHRP related courses

Completion of Business Communication courses which enhanced my verbal, oral and non-oral communication skills

Training in personal and commercial finance; products, interest, credit products and investments

Highly organized, with the ability to maintain strong attention to detail

Possessing strong problem-solving skills in a fast paced, time sensitive environment in finance, admin & HR

A team manager, with the ability to also work autonomously to achieve a common goal

Applying appropriate due diligence ensuring accuracy in preparing and promptly completing all required duties

Field Experience

TD Canada Trust. Toronto, ON

Talent Acquisition/ Employee Experience Intern September 2015-Present

Advertising vacancies to generate effective candidate pools for various TD positions

Sourcing vacancies via social media, job boards, internal postings and campus programs

Screening and reviewing resumes, profiles and applications. Contacting selected candidates to confirm interest and setting up interviews

Making recommendations to hiring manager and department heads. Participating in interviews.

Using Pulse Surveys and employee’s experiences to manage and enhance TD’s Brand

Using Pulse Surveys results to response to employees wants & needs, and enhancing their experience TD Canada Trust. Brampton ON Part Time September 2014-Present Customer Service Representative / Secure Desk Operator

Creating and providing a legendary customer experience at every interaction with every client. Achieving and maintaining the highest score (70%) in customer surveys throughout the fiscal year in branch.

Managing clients banking needs with the right investment products and a clear understanding TDs services

Handling cash and currency, balancing our Vault figures. Maintaining an environment with minimum cash exposure

Performing Data Entry with customer information and maintaining customer documents are filed and organized

Performing general administrative duties, working close with Microsoft Office software.

Handling cash and currency, balancing our Vault

Rogers Communication. Brampton ON Full Time April 2014- October 2014 Rogers Teller/ Customer Service Representative

Providing outstanding products and services to commercial consumers and business partners

Resolving any conflicts or concerns with services, products or questions consumers may present

Creating and monitoring relationships with various types of customers

Qualifying, handling and monitoring Rogers MasterCard’s with our loyal customers for Rogers Bank

Contact this candidate