Customer Service Manager

Professional Summary

Skills

Work History

JESSE TOMPKINS

**** *** ****** *********, **********, DC 20024 (H) 202-***-**** (C) 202-***-**** **************@*****.***

Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.

Exceptional interpersonal communication

Customer Relationship Management Software

(CRM)

Skilled trainer

Excellent time management skills

Effective problem solver

Negotiation expert

Process improvement specialist

Effective workflow management

Adherence to high customer service standards

Customer-focused

Exceptional telephone etiquette

Inventory control

Cashier,Concierge 04/2014 to Current

Towne Park – 1919 Connecticut Avenue, nw Washington D.C. Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support. Identified individual development needs with appropriate training. Resolved associate, tool and service delivery issues revealed by statistical reports. Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Maintained accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Produce Clerk 01/2014 to 10/2015

Walmart – 1500 Westwood Center Drive Vieanna Va

Stocking all fruits and vegetable,Identifying and disposing of all fruits and vegetables that had exceeded shelf life.Managed cleaning task for my department in a timely manner including culling of all fruits and vegetables.Customer service is our number one priority. Education

Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Strong leader of customer support staff.

Fostered an environment which encouraged continual process improvements. High School Diploma: June 18 2004

Ballou Senior High School - Martin Luther king Avenue Se Washington D.C.

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