Customer Service Manager

Kisha Jones

OPERATOR - ANSWERPHONE

Greensboro, NC

*************@*****.*** - 304-***-****

Dedicated and focused Administrative Assistant, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Self-motivated administrative professional with extensive experience overseeing medical office operations. Authorized to work in the US for any employer

WORK EXPERIENCE

OPERATOR

ANSWERPHONE - Greensboro, NC - September 2015 to Present Outstanding experience in processing high volume of incoming calls Excellent customer service skills

Strong organizational, interpersonal skills

Excellent verbal and written communication skills

Amazing ability to remain calm in an emergency situation and work independently. RECEPTIONIST/OFFICE MANAGER

FAMILY MEDICAL KARE - FAYETTEVILLE, WEST VIRGINA - October 2013 to August 2015 Read and recorded temperature, pulse and respiration. Collected urine and fecal samples.

Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. CUSTOMER SERVICE MANAGER

WALMART - FAYETTEVILLE, WEST VIRGINA - March 2014 to January 2015 Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.

Successfully managed the activities of 15-20 team members in multiple locations. Effectively communicated with team members to maintain clearly defined expectations. EDUCATION

Associate of Applied Science in MEDICAL BUSINESS

NATIONAL INSTITUTE OF TECHNOLOGY - Keyser, WV

1998

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