Manager Project

Barnard Cross

334-***-**** (cell) Atlanta, GA *******.*****@*******.***

http://www.linkedin.com/in/barnardcross http://www.linkedin.com/myprofile?editwp=&locale=en_US

PROFILE

Program Manager/IT Manager

Strategic, Innovative Solution for IT Leadership

IT Data Center Operations Director / Program Manager that establishes and implements proven PMI methodologies to ensure projects are delivered on time, within scope and budget, meeting customers’ expectations. Lead active incident reporting and security remediation. Adapted at customer relationship management (CRM) and expressing how the client’s needs and expectations will be met. Advanced knowledge of PMBOK methodology of project management of small and large complex projects. Accomplished Security Operations Center (SOC), Configuration and Change Approval Manager (CCB/CAB), IT operations center and helpdesk manager. Expertise in Information Technology Infrastructure Library (ITIL), and IT Service Manager (ITSM) practices

Summary

Lead Manager at AF Network Operations & Security Center monitoring USAF’s global enterprise control of proxy/firewalls, active and passive intrusion detection, active directory, infrastructure encrypt (re-key), and daily Intel brief(s) protecting over 100K users;

Deployed identify & access management (IAM) systems of encrypted common access card for 100K single sign-on users (SSO). Revised identify access management policy and procedures for general users and privileged administrators.

Developed first tactics, techniques and procedures (TTP) for cyber operations in contested (cyber warfare) environment develop critical continuation list concept of passive protection and suggested evaluation matrix for cyber offensive capabilities

Expert at life-cycle projections, budget management, and procurement execution; managed AF Barcode Inventory Tracking System (BITS) for logistics management of 1800 items valued at $9M.

Experienced at network accreditations, insider threat, evaluating security risk and vulnerability assessment seasoned at responding, documenting and reporting warnings, threats, and incidents

Managed operations center staff of 65; provided IT, telecommunications and multi-media customer support to 100K customers. Remedy ticketing system to track, record & analyze data for trends, patterns & performance--Customer contact operations included telephone, email, IRC chat and walk-up helpdesk

Experienced in software development life-cycle (SDLC)--established software test perimeters, conducted evaluation & produced results w/ recommendations using the Agile extreme project management concept-iterative life cycle

Program Manager supervised 6+ project managers; oversaw 20+ projects valued over $14M; 13 years senior project management experience leading projects, resources & managing budgets--Oversaw multi-million dollar projects simultaneously; strict adherence to PMBOK Methodology

Chaired IT Configuration Management Board; oversaw change management of client desktop, network infrastructure, and platform systems via control implementation of operating systems migration, version change, security updates and platform upgrades

FORMAL AIR FORCE PROFESSIONAL TRAINING

US Air Force Project Management and Implementation Certification

Cyber Operations (Cyber/IT Leadership 2+); IT Security Operations Manager (IT Leadership 2)

Communication Training (IT Leadership 1); Leadership Squadron Officer School (Leader 2)

EDUCATION & PROFESSIONAL DEVELOPMENT

M.S., Counseling Psychology – Troy University, Montgomery Campus, Montgomery, AL

B.S., Social Psychology – Park University, Valdosta, GA

A.A.S., Data System Management – Community College of the Air Force, Montgomery, AL

Barnard Cross

334-***-**** (cell) Page 2 *******.*****@*******.***

PROFESSIONAL EXPERIENCE

Senior Project Manager (EY, Alpharetta, GA, Jun 2014 – Jul 2015)

Senior project manager of Active Directory Kerberos vulnerability remediation; executed plan over weekend, 150 team members supporting 200K users; 100% successful zero impact to business

Managed remote $2M strategic planning IT application development using PMBOK & Stage Gate; global multi-phased project greatly enhanced IT service delivery capabilities

Remotely engineered application development project across multiple portfolios with global support team; developed & executed project statement of work, business case, budget, scope, charter, project management plan, work breakout structure, communications & quality plan

Migrated regional virtual/physical infrastructure & core business applications to global data center

UNITED STATES AIR FORCE (Retired Major/Cyber Operations Officer) 1985 – 2014

Director of IT (Joint Deployment Training Center, Suffolk, VA, Aug 2011 – Jan 2014)

Served as Chief of Technology, Information Assurance Security Manager, and Chief of IT Ops

Managed IT Staff of 53 separated into five divisions IT Operations, Helpdesk Support, Server/Virtual Systems, Web Services, & Cyber/Information Security budget over $3M annually

Management of security incident and reporting, validation of breach and finalized remediation action

Scheduling, purchase, configuration, and installation of equipment, software & services at all customer sites using project management methodologies

Maintain documentation of network systems, operational procedures, and network topology and hardware inventory future IT process, relevant software and technology, operational implementation

Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Senior IT Security Manager (Combined Air & Space Operations Center, Nellis AFB, Feb 2009 – Aug 2011)

Led team of 65 mil/contractors to operate network infrastructure & virtual systems worth $20M

Managed lifecycle sustainment of 118 servers, 500+ client systems, 5 networks, audio/visual systems, telephony system, data links and radio network systems

Responsible for all aspects of project management, including but not limited to task management, action plans, cross-functional team management, and launch and/or implementation activities

Drive projects through the development life-cycle, ensuring solutions are technically sound, meet operational requirements, and are delivered on time

Senior IT Operations Manager (Maxwell AFB, AL & Wargame Institute, Baghdad, Iraq, May 2005 – Feb 2009)

Led team of 39 mil/contractors to operate network infrastructure & virtual systems worth $17M

Served as SME for Iraq telecom and managed 6 national level projects valued at $110M

Monitors and maintains project scope, including facilitating requirements prioritization, controlling change to scope, and communicating status of scope to all team members

Program development -- Refined customer requirement with technical scale of the project.

Maintains information about projects in centralized portfolio management system

Security Ops Center Manager (Langley AFB, VA & Ali Salem AB, Kuwait, Jan 2002 – May 2005)

Led specialized 34 member Network Ops Security Center team managing firewalls & exchange servers – Managed incidents and worked with technical leads for security remediation when required

Managed worldwide field support team of over 300 IT technicians with operating budget of $100M

Provided command-wide domain information assurance and network defense of $2B enterprise that encompassed 15 airbases and over 100,000 system users

Established company’s 1st security warning network orders policy for mandating subordinate actions

TECHNICAL SKILLS & APPLICATIONS

ITIL, ITSM, Performance Matrix/Business Intelligence, Cloud/SAN/Enterprise Storage

IT Security, UNIX, x86 Platforms, Server/Virtual Systems, Video Teleconferencing

Six Sigma, Wireless Devices, Digital Signage, Hardware/Software Inventory

Barnard Cross

334-***-**** (cell) Page 3 *******.*****@*******.***

SENIOR PROJECT MANAGER EXPERIENCE

Server Room/Data Centers:

Planned, designed and acted as senior PM in the build of three server room/data centers in 7 years

Plans included large data centers (1250 sq ft) and small server rooms (360 sq ft); projects total $7M

Experienced in server room floor plan design and layout to maximize available space and accessibility

Seasoned professional at hot/cold isle concepts and at calculating HVAC BTU cooling requirements

knowledgeable of current and growth electrical power options and IT fire suppression systems

Networks:

Planned, designed and senior PM on three fiber networks for operational and test environment

Managed networks of 100K users & small closed loop networks supporting 300 user; total value $2B

Veteran at network connectivity layout and cable topology for raised floor and ceiling distribution

Knowledgeable of copper (CAT 6e), fiber and wireless networks; switch & IP telephony expertise

Infrastructure:

PM on two projects exceed $100M with multiple teams working independently at different locations

oAir Field systems radar upgrade in 16 different states with over 300 technician supported

oCountry of Iraq Nation Fiber project Over 300 miles across 10 regions/tribes

Senior PM on 300K feet in copper/fiber in metropolitan environment

oWorked with city manager on projected changes in traffic patterns and limited access points

oCoordinated efficient work schedule with city to include aggressive equipment staging areas

o$21M infrastructure project to upgrades over 100 facilities over a 18 months period

Managed satellite long-haul infrastructure bandwidth to remote locations--budgeted $5M monthly

Onsite project manager for cut 3200 copper pair managed repair teams during emergency 24 ops

Facility:

Senior Project manager for 10K sq ft mezzanine build; planned and executed IT, security, HVAC, electrical, fire suppression and furniture requirements managed punch list and OHSA inspections

5K sq feet facility; double inclement weather days; adjustment made, finished ahead of schedule

Migrations:

Migrated tactical combat web, mail, storage and application data servers from temporary location to hardened permanent facility within 48 hours; upgrades to hardware, software & operation systems

Converted 110 physical servers into virtual platform; increased performance and reduced LCM costs

Transfer 1.7M users from Outlook Exchange to Outlook Enterprise; migrated over 75K users weekly

Hard Skills/Project Management Applications: (Expert Knowledge)

MS Word MS Project MS Excel MS Project Server

MS PowerPoint MS Access Explorer SharePoint

Visual Studio Outlook Acrobat Pro Photoshop

SCRUM/Agile (OnTime)

CORE COMPETENCIES

IT Operations

Performance Matrix

Disaster Recovery

Contract Negotiations

Business Intelligence

Vendor Management

Life Cycle Management

Senior IT Project Management

Integration/IT Strategy

Network Infrastructure

Helpdesk Operations & Management

Hardware Virtualization

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