Information Technology Software

Clifford W. Martin

*** **** ****

Alpharetta, GA. 30004

Home: 770-***-****

Cell: 770-***-****

E-Mail: ********@**********.***

SUMMARY:

Information technology and telecommunications professional, focusing on the application of technology to all areas of a global business. Strengths include ability to create an effective, efficient and reliable I.T. department, strategic planning to complement corporate objectives, project management, I.T. infrastructure and data network management, e-commerce system, and vendor management.

PROFESSIONAL EXPERIENCE:

SANUWAVE, Inc, Alpharetta, Ga. 2007 - Present

Director, Information Technology

In charge of information technology for this Medical Device manufacturer and responsible for multiple sites in the United States, one site each in Switzerland and Japan.

Responsible for all day to day IT operations, including server and systems maintenance, printer, copier, and a/v systems support, end user training and support, mobile technologies, telecom systems and planning for future upgrades, expansions and growth of the business.

Restructured United States IT infrastructure and software applications to optimize global operations and comply with FDA 21 CFR Part 11, HIPAA regulations, and Sarbanes-Oxley (SOX) regulations.

Established and implemented a Disaster Recovery Plan and corporate standards for IT systems and software

Corrected multiple SQL server application issues with undocumented legacy custom applications

Configured and managed Web Server to host the company’s 106 domain names and FTP services

Upgraded Microsoft Exchange Server version, Windows Server O/S versions and Desktop O/S

Implemented high definition Video Teleconferencing between U.S. and Switzerland office

Renegotiated copier lease agreements resulting in over 50% cost reduction

Renegotiated cell phone service contracts resulting in 32% lower cost

Replaced Vodavi Phone switches in two offices with Avaya IP Office Phone switches

Implemented CAD system document control with Solidworks and DBWorks software

Consolidated European data center into one global data center located in United States

Lead team for selection and implementation of new ERP and Accounting system software, Dynamics GP

Directed move of production facility and was responsible for zero downtime of IT systems during the move.

Environment: Windows Server 2003, 2008 & 2012, VMWare GSX & ESX Server, Theos Server, Microsoft Exchange, MS SQL Server, Microsoft Azure, Microsoft Office, Cisco ASA & PIX Firewalls, Blackberry Enterprise Server, RSA Security Server, MS Terminal Server, Avaya IP Office & Vodavi Phone Systems, Microsoft Dynamics GP & CRM, Southware and Decsoft Accounting, Access control systems

Westminster Ceramics, LLC, Stone Mountain, Ga. 2005 - 2006

Director, Information Technology

Manage the I. T. department for this corporation with responsibility for data systems, software development, phone systems, infrastructure and networking.

Managed selection and implementation of a collaborative forecasting software system and CRM solution

Hands-on involved in upgrading I.T. infrastructure, including replacement of 17 Windows 2000 / 2003 servers, and upgrades to phone equipment.

Negotiated all new telecommunications and data connectivity services contracts with new service provider to reduce costs by 25% and managed implementation of new services.

Project manager for selection and implementation of Warehouse Management System.

Upgraded Citrix Metaframe software to Citrix Presentation Server 4 for remote access.

Project manager for EDI implementations and upgrade of Gentran EDI translator software server.

Migrated from Exchange 5.0 to Exchange 2003 and implemented a mobile messaging solution.

Manage outside consultants and contractors, including contract negotiation and work review.

Expanded WAN to include new manufacturing facility in Dominican Republic.

Environment: Windows Server 2003, SysPro ERP, Citrix Metaframe & Presentation Server, Microsoft Exchange, MS SQL Server, Forecast Pro software, Cisco Routers, Sonicwall Firewalls, Inter-tel Phones

Martin Labs of Atlanta, Alpharetta, Ga. 2001 - 2005

Director, Information Technology

Provide computer consulting, custom programming and web site design services to clients.

Install and implement vertical market software applications for Dental and Medical Practices, Manufacturing, e-Business, Engineering CAD, Insurance agents, and Mortgage banking.

Provide technical direction for Information Technology for client companies.

Design and install complete computer networks, including VPN, Firewalls, Broadband Internet access, Routers, Switches and Wi-Fi.

Install and implement VOIP Telephony solutions for clients.

Provide second and third level support to customers, including technical training.

Create disaster recovery plans for clients.

Assist clients with I.T. infrastructure upgrades, software upgrades & migrations.

Assist clients with ERP, EDI, and WMS software implementations

Provide day to day network management and administration of software/hardware systems.

Oversee purchase/manufacture and configuration of file servers and workstations.

Environment: Windows Server Operating Systems ( 2003, 2000, NT, NT Terminal Server), Windows Workstation Operating Systems (XP, 2000. 95/98/ME), Linux, SCO Unix, Microsoft Exchange (all ver), Lotus Notes, MS SQL Server, MS Access, Microsoft Office, Pervasive SQL, Cisco Routers & PIX Firewall, Backup Exec, PracticeWorks Dental, Dreamweaver, Frontpage, HTML, Visual Basic and AutoCad

FiberVisions, Inc., Covington, Ga. 1999 - 2001

Director, Information Technology for this international manufacturer of synthetic fibers

Managed the I. T. department for this corporation to include domestic and international offices with responsibility for data systems, software development, phone systems, infrastructure and networking.

Handled large capital and expense budgets, I.T. system security and data recovery, global I.T. strategy, staff recruitment and development, and end-user training.

Directed custom software development of ERP and CRM systems and installation of OLAP / data warehousing tools. Initiated EDI for financial transactions, including ACH and Lockbox operations.

Hands-on involved in upgrading I.T. infrastructure, including replacement of 20 Windows NT / 2000 servers, installation of Layer 3 network switches, redundant VAX mid ranges and upgrades to phone equipment.

Reduced annual telecommunications costs by over $150,000.00 per year while increasing services. Recovered over $30,000.00 in telephone overcharges and $16,000.00 in maintenance contract overcharges.

Renegotiated service contracts for VAX systems, Network Servers, and Phone equipment, resulting in over 50% cost reductions and increased service coverage.

Renegotiated license and support agreements with Oracle

Implemented WAN and VPN connecting factories in U.S. with factory in Denmark and factory in China.

Managed outside consultants and contractors, including contract negotiation and work review.

Supervised the Information Technology portion of a startup international joint venture company.

Guided company through Y2K compliance efforts in less than 10 months with no Y2K related problems.

Member of ISO 9001 certification team.

Environment: Windows NT / 2000 Server, NT Terminal Server, Novell Netware, VAX OpenVMS, NT Workstation, Win 2000 Professional, Windows 95/98/ME, SCO & AIX Unix, Microsoft BackOffice, Lotus Notes, Oracle, MS SQL Server, MS Access, Microsoft Office, Citrix Metaframe, Hyperion Essbase OLAP, AutoCAD, ADP HR Perspective & Payroll, Checkpoint Firewall, Watchguard VPN, Kronos, Veritas Backup Exec, Cisco Routers, HP Procurve Switches, Avaya Definity G3si, Avaya Merlin Legend, Avaya Intuity Audix, Adtran TSU

Matsushita Battery Industrial Corp. Of America (Panasonic), Columbus, Ga. 1995 - 1998

Manager, Information Systems for this international manufacturer of batteries

Corporate manager in charge of all Information Technology departments for this Division’s six manufacturing plants located in the United States and Mexico and divisional North American headquarters.

Controlled multiple I.T. capital and expense budgets for North American battery division facilities.

Hands-on involved in special projects including ERP & CRM implementation, Bar Code Tracking, Automated SPC, WAN design and EDI.

Formulated strategic plan for Information Technology departments in North America and coordinate with Japanese counterparts for a worldwide I.T. strategic plan.

Created I.T. departments for four brand new manufacturing plants which required designing the I.T. infrastructure, equipment and software selection, hiring and training of staff and startup of ERP manufacturing and accounting systems.

Implemented EDI (Electronic Data Interchange) in Storage Cell battery factory. This included selection of EDI translation software, EDI document sets and custom modifications to ERP software.

Implemented automated SPC (Statistical Process Control) for the MUTEC alkaline battery factory.

Designed and installed a Wide Area Network for the four manufacturing plants in Columbus, including installation of single and multi-mode fiber cabling on public right-of-ways. Involved with design of world wide WAN for entire international battery division.

Developed and implemented employee training programs in use of computer systems and software.

Member of ISO 9001 and ISO 14001 certification teams.

Environment: Windows NT Server, Novell Netware, Windows 95 / 3.1, Microsoft Mail/Exchange, Microsoft Office, Fourth Shift ERP, Kronos, AutoCAD, ADP HR Perspective & Payroll, Sterling Gentran EDI, Access, Visual Basic, Bay Networks Routers & Hubs, Avaya System 5 phone system

BRAKEPRO, Inc. (formerly Tenneco Automotive Brake), Cartersville, Ga. 1993 - 1995

M.I.S. Director for this manufacturer of brake friction materials and distributor of automotive brake parts

Managed computer department and was in charge of strategic planning of I. T. functions.

Project Team Leader to select and implement new AS/400 based ERP and DRP business software for both manufacturing and distribution divisions of the corporation.

Configured and setup WAN (Wide Area Network) independent of pre-existing Tenneco WAN when division was sold and separated from Tenneco. Moved applications off of Tenneco mainframes to in-house AS/400.

Implemented EDI (Electronic Data Interchange).

Engineered and implemented changeover from MS-DOS based computers to MS Windows and implemented Windows based productivity software. Created and taught software training program for all employees.

Installed new and expanded existing Token-Ring networks, new Novell file servers and IBM AS/400.

Environment: Novell Netware, IBM OS/400, Windows 3.1, DOS, MAPICS ERP / DRP, Microsoft Office, DaVinci Mail, AutoCAD, ADP HR Perspective & Payroll, IBM Token Ring Hubs

JS Technology, Inc., Alpharetta, Ga. 1989 - 1993

M.I.S. Director for this leading manufacturer of torque wrenches and mechanics hand tools

Managed computer department and was part of design team for electronic based products.

Designed and programmed ERP software including MRP program, bill of material processor, order entry, shipping, invoicing, product costing & routings, inventory control, and production scheduling.

Implemented EDI and custom programmed interface into existing software.

Initiated and programmed computer generated bar coded shipping labels and shipping department procedures that reduced time to ship an order by 75% and reduced needed staff.

Migrated company from small client-server system to Novell LAN based system with Windows based workstations and implemented Windows based personal productivity software.

During heavy production demand period, organized and managed second production shift that was able to produce 95% of first shift's output in only 70% of the work time.

Environment: Novell Netware, Windows 3.1, Microsoft Office, DaVinci Mail, ADP HR Perspective & Payroll, Sterling Gentran EDI, Microsoft Access, Microsoft Basic Compiler, Microsoft C Compiler, Microsoft Visual Basic & Quick Basic, AutoCAD

EDUCATION:

Bachelor of Science, Chemistry Trinity College, Dover, Delaware

Roanoke College, Salem, VA.

Medical Technology Certification Medical University Of South Carolina, Charleston, S.C.

PROFESSIONAL CERTIFICATION:

Certified NetWare Administrator (CNA) by Novell, Inc. (Registration number: 6B5DTT1978)

Windows Server 2003 accreditation by Microsoft, Inc.

PracticeWorks Certified Integrator by PracticeWorks, Inc.

PROFESSIONAL TRAINING:

Windows SQL Server Administration Course by Microsoft, Inc. (taught by New Horizons)

Dale Carnegie Leadership Training

Windows Server 2003 Bootcamp, Expert Workshop by Microsoft, Inc.

Windows Office 2003 Partner Training by Microsoft, Inc.

Windows NT Security by CompuMaster, Inc.

Windows NT 4.0 System Administration & Core Technologies by Compu-ED 2000

Kronos Timekeeper Central Administration by Kronos, Inc.

Definity Phone Switch Basic Administration by Lucent Technologies (Avaya)

Intuity Audix Voice Messaging Basic Administration by Lucent Technologies (Avaya)

OpenVMS Fundamentals by Global Knowledge Inc.

OpenVMS: Writing DCL Command Procedures by Global Knowledge Inc.

Advanced EDI Techniques by Electronic Data Interchange Association (EDIA)

Novell CNE Technical Training by Novell Atlanta Region Office

Novell Certified NetWare Administrator (CNA) Course by Novell Product Education

Novell NetWare Service and Support Course by Novell Product Education

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