Front Desk Office
Resume:
Cover Letter
Sevierville, Tn. 37862
Cell # 865-***-****
actnr8@r.postjobfree.com or
actnr8@r.postjobfree.com
Hello: My name is Tammy Maples please see my attached Resume' for my personal qualifications
to fill your open position. I look forward to advancing you company to the best of my abilities as I have
a broad range of professional aptitude and experience.
Please take a moment to review my experience and achievements. I have experience in fast paced and mentally
demanding environments. I am also willing and eager to learn and perform job to the best of my ability with a
professional attitude.
I look forward to adding my skill set to your institution and I Thank You ahead of time for the opportunity.
Note: I am looking for a first shift position if possible.
Tammy Maples Resume'
Summary of Qualifications
* A results-driven,dedicated professional with solid experience in the Hospitality and Secretarial Fields.
* Over (16) years of experience working as Front Desk Associate with 6 of those years as Front Desk Mgr.
and (5) years in Secretarial Position. 3 Years experience as Secretary.
* Extensive experience performing and solid knowledge of all Front Desk/Secretarial responsibilities.
* Possess (2) years Vocational Office Education classes.
* Well organized, self-motivated individual with ability to rapidly learn new tasks.
* Track record for consistently meeting goals and delivering a high level of job performance.
* Proven ability to build strong customer/client relationships.
Education
Grades K-5th
Caton's Chapel
Sevierville, Tn.
Grades 6-8
New Center Elementary
Sevierville, Tn.
Grades 9-12
Sevier County High
Sevierville, Tn.
*Also took (2) years of Vocational Office Education while in High School.
*Other Information:
Have some experience in Quick books, Excel, Internet and E-Mails, a number of hotel computer
programs and years of experience working with public and in office setting.
EMPLOYMENT HISTORY
OakMont Resort
3062 Veterans Blvd
Pigeon Forge, Tn. 37863
*Job Title: Front Desk Associate Dates: 03/18/2014 - Present
*Open and close office, greet guests, answer multi line switchboard, take reservations, check guests in and out,
closing reports, take owner yearly maint. fee, run cash register,etc.
Manager: Robin McDaniel
Priority Wireless/U.S. Cellular
335 Wears Valley Rd.
Pigeon Forge, Tn. 37863
Phone : 865-***-****
* Job Title: Store Mgr Dates: 10/11/2011 - 08/28/2013
Greeting customers at door,taking payments,set up new wireless accounts, fix any problems that arise with customers billing or phones,open or close store,go to bank with deposit or to get change,talk to each customer to see what plan and phone is write fit for them, clean up at end of shift, scheduling, etc.
* Supervisor: Angie James
Big Broker Bob's Realty
119 Hardin Ln.
Sevierville, Tn. 37862
Phone: 865-***-****
* Job Title: Secretary Dates: 03/2010 - 08/2011
* Was in charge of taking tenant rent and deposit payments, answered phones, put all information regarding
payments, bills, etc.in computer, created and printed all reports, filing, bank deposits and showed properties,
when available.
* Owners Name: Bob Leedy
* Reason for leaving: Lay-Off (Owner Retired and closed Business)
Carol's Market and Grill
2297 Old Newport Hwy.
Sevierville, Tn. 37876
Phone:865-***-****
* Job Title: Asst. Mgr. Dates:03/2004 - 12/2009
* Responsible for 6-7 other employees, oversaw ordering all inventory, stocking inventory, ran cash register,
prepared all shift and daily reports, opened and closed store, deposits and prepared payroll.
* Reason for leaving: To much time away from my daughter at night from working to many night time hours.
(but left in very good standing with owner.)
* Owners Name: Carol Knight ( NO RELATION TO SHIRLEY KNIGHT )
* (Owner has since leased store to someone else to run so phone home phone number)
Leconte View Motor Lodge
929 Parkway
Gatlinburg, Tn. 37738
* Job title: Front Desk Clerk Dates: 2002 - 2004
* Responsible for Opening Office in morning, checking in and out guests, making reservations, answering multi line phone system, setting up cont. breakfast area in morning, preparing deposits for my shift, running and filling
out shift report.
* Reason for Leaving: Requested Lay-off due to disagreement with supervisor.
( will explain in more detail at interview if needed)
*Supervisor: Doyle Oakley
Bilmar Motor Inn
Parkway
Pigeon Forge, Tn. 37863
* Job Title: Front Desk Mgr. Dates:1996 - 2002
* Responsible for 5 to 6 other employees, check in and out guests, take reservations, take care of and fix any problems that arose with property or guests, doing all daily, weekly, monthly and yearly reports, deposits
for all shifts, prepared and distributed housekeeping reports.
* Reason for leaving: Lay-Off ( while all employees were on lay-offs, The Owner closed Motel and Sold property.)(Texas Roadhouse is now on property)
* Supervisors Name: Loraine Patterson
*Note: When I started working for Bilmar I started as a Front Desk Clerk after 2 years I became Front Desk Mgr.
Vacation Emporium
Sevierville, Tn. 37862
* Job Title: Secretary Dates: 1990 To 1996
* Making reservations for guests with hotel, making all reservation packets for customer, answering multi lineswitchboard, deposits and banking, opening and closing office, picking up all leads from Sevier County area, taking
care of any problem that arose with reservation guest, etc.
* Reason for Leaving: To work for Bilmar Motor Inn
*Supervisors Name: Shirley Knight *can still contact for reference
( NO RELATION TO CAROL KNIGHT )
*NOTE*My last name was Metcalf from Leconte' View back.
References
Carol Knight ( NO relation to Shirley Knight)
2312 Old Newport Hwy.
Sevierville, Tn. 37876
Bob Leedy
119 Hardin Ln.
Sevierville, Tn. 37862
Teresa Cooper
2569 Big River Overlook Dr.
Sevierville, Tn. 37862
Shirley Knight ( NO relation to Carol Knight)
P.O. Box 6791
Sevierville, Tn. 37864
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