Customer Service Sales

Ahmed Taliani

**** **** ****** **, ********, Alberta T6J 5G8

Phone: 780-***-**** Email: ************@*******.***

Career Objective: To constantly learn and gain invaluable experience and skill sets in the automotive industry

Education:

Grant MacEwan School of Business Edmonton, AB

Student September / 2012 - May / 2014

Successfully earned an Accounting Diploma in the Bachelor of Commerce program

Will further education in post-secondary if deemed necessary by superiors

Work Experience:

Andy Beres at Southview Acura Edmonton, AB

Product Advisor December / 2014 – Present

Core traffic came from booking appointments through client call lists

Learnt how to hard sell, hold and maximize profit as well as to take non-stop swinging approaches

Majority of training and experience in the automotive industry was acquired here

Stewart Bendall at Gateway Toyota & Scion Edmonton, AB

Sales Consultant May / 2014 – December / 2014

Approached prospects on the sales floor, through preferred client lists via telecommunication and when given internet leads

Successfully found the perfect vehicle for clients while considering all aspects of business including personal preferences and current financial situations

Negotiated terms of contracts face to face with clients which lead to further upselling of company accessories to maximize profits

Chaim El-Mais at Staples Edmonton, AB

Technology Associate May / 2013 - August / 2014

Assisted customers with all product knowledge and personal experience in exceptional situations

Setup computers by doing all current updates and required installations

Sold Staples Easy Care Warranty Package to customers on all electronic products as well as offered additional third party services

Dusted off screens, swept and mopped floors, restocked any empty shelves and open areas

Operated the cash registers when necessary

Aldo Contreras at Calvin Klein Edmonton, AB

Sales Associate/Cashier November / 2012 - May / 2013

Worked on the sales floor as an associate in the accessories, men’s clothing, as well as the suiting department

Operated the tills during store hours, also managed opening/closing the store when necessary

Khaled Hayek at All Around Seasonal Maintenance Edmonton, AB

Labourer August / 2011 - April / 2012

Built fences, decks, mowed lawns, cleaned snow for commercial properties

Gained organization skills while managing time and multitasking

Mary Moore at the South Branch YMCA-YWCA Winnipeg, MB

Volunteer August / 2008 - June / 2011

Aquatics volunteer, organized at holiday activities, setting up fundraisers, front desk card handler

Gained customer service as well as team working skills

Skills: The following skills were acquired during course work and previous work experience.

Communication: Learned while working for all former employers, the ability to properly communicate with a wide variety of prospects, loyal customers and general guests is considerably an asset in every career

Problem Solving: Acquired through experience and real life situations. Outside of the box thinking, finding the solution to any problem, answering every question and dealing with all concerns is an absolute must in the automotive industry

Trained in CPR: Took a CPR/First Aid training course at the YMCA-YWCA of Winnipeg, MB

Knowledge with computers: Familiar with the base components of both a PC and Mac as well as all Microsoft programs from the computer technology courses taken throughout senior high

Proficient with Arabic: Learnt throughout childhood and multiple Arabic courses taken at Churchill High School in Winnipeg, MB

Eager to learn: Always willing to learn, listen, adapt and criticise to gain invaluable experience from all colleagues

Certificates: The following certificate was successfully granted by AMVIC

Alberta Motor Vehicle Industry Council Fair Trading Certificate; final score of 92.8% (AMVIC)

References: Available upon request.

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